Acquire CX
chat with customer
Archived App
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Manage customer interactions across multiple channels in real-time. Respond to inquiries, conduct audio/video calls, and access customer profiles for tailored support. Streamline communication with shortcuts and unified conversation threads.
What's New in Acquire CX
1.0.6
December 10, 2021
We’ve added shortcuts, agent offline/online status, switch account, close conversation, archive conversation, mail transcript, and bulk close threads for our release. We are also making major changes to the ‘search’ feature. The next version will have an advanced search capability compared to the current version, where only ‘search by contact name’ is enabled. New Features: • Shortcuts Settings: Create shortcuts with basic formatting. Shortcuts may be created in Settings. • Agent Online/Offline Status: Experience temporary privacy by setting your status as ‘Offline’. This will pause any incoming in-app notifications, hide your pending chats, and display your status to other agents and visitors. • Switch Account: Make a seamless shift from one account ID to another when you have multiple accounts with the same email address. • Reload Conversation: View and refresh conversations to see the latest message in case there’s a delay due to internet connectivity issues. • Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time. • Close Conversation: Quickly end your conversation with the visitor. When it’s time to rejoin the conversation, simply add a new message to reactivate it. • Tag Conversation: Create and add new tags relevant to your conversations with your customer. Tags may be used to organize conversations or track escalation levels. • Close Threads: Bulk close your active and pending conversations in a single click. • Mail Transcript: Instantly send your conversation’s transcript to one or more recipients via email. We’ve also made some minor improvements and bug fixes.
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FAQ
What is Acquire CX?
Acquire CX is a mobile application designed to help businesses manage customer interactions. It allows agents to chat with visitors in real-time, handle multiple conversations, and provide support from anywhere.
What devices does Acquire CX support?
Acquire CX is available for iPhone and iPad devices.
How does Acquire CX handle customer communication?
It unifies communications from emails, messages, and SMS into a single thread. You can also initiate audio and video calls directly through the app.
Can I use shortcuts to reply faster with Acquire CX?
Yes, Acquire CX allows you to create and use shortcuts for faster replies to common customer queries, making your support more efficient.
What is the age rating for Acquire CX?
Acquire CX has an age rating of 12+, making it suitable for a broad range of users.
How often is Acquire CX updated?
The app was last updated on December 10, 2021, with version 1.0.6. Update frequency can vary based on developer releases.
Does Acquire CX offer customer feedback collection?
Yes, Acquire CX includes functionality to collect visitor feedback using forms, helping you gauge performance and improve customer satisfaction.
Can I transfer chats to other agents with Acquire CX?
Absolutely. Acquire CX enables you to instantly transfer chats to the appropriate department or agent, ensuring customers receive the best possible service.
