May as well use the website
When you sign up for membership at the Stroud Leisure Centre they insist you use the app to book sessions and refuse to take phone bookings once you have activated the app.
This would be fine if the app actually worked properly, but it doesn’t
In fact, you are actually better off using the website, if you actually want to make a booking, because the app only receives the slots 48 hours after the website does, placing app users at a disadvantage.
Despite raising this with the centre staff they just mugged me off and refused to accept there is a problem.
I now don’t bother using this app that was clearly developed on the cheap.
This would be fine if the app actually worked properly, but it doesn’t
In fact, you are actually better off using the website, if you actually want to make a booking, because the app only receives the slots 48 hours after the website does, placing app users at a disadvantage.
Despite raising this with the centre staff they just mugged me off and refused to accept there is a problem.
I now don’t bother using this app that was clearly developed on the cheap.
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Updates needed
Need to be able to cancel a booking and get a refund. Need to be able to amend a booking through the app. Neither can be done.
Rubbish
Can’t access button to accepts ts and cs.
Terrible app
This app is terrible. Logging in is hard- and it doesn’t remember I have a swim card. Very frustrating experience
Good app but some niggles
Writing this in the hope the developers read the reviews.
Once the initial teething problems with app set-up were resolved last year it’s been a nice and well laid out app; pretty similar to the previous operators app in many ways.
2 niggles though:
1. Booking Favourites. Now the Lido is open I’ve booked sessions and ‘favouritted’ some time slots. On old app you then could view just the favourites to avoid scrolling through options when booking. On new app this just seems to have added a favourite star to all Lido sessions and no obvious way to filter to favourites anyway.
2. Why is this rated 17+ in App Store?? Maybe I’ve just missed the violence and profanity section 🤣. But ranking it as 17+ means kids can’t download the app and book their own sessions using their membership. That would be a very useful fix if anyone is listening in!
Once the initial teething problems with app set-up were resolved last year it’s been a nice and well laid out app; pretty similar to the previous operators app in many ways.
2 niggles though:
1. Booking Favourites. Now the Lido is open I’ve booked sessions and ‘favouritted’ some time slots. On old app you then could view just the favourites to avoid scrolling through options when booking. On new app this just seems to have added a favourite star to all Lido sessions and no obvious way to filter to favourites anyway.
2. Why is this rated 17+ in App Store?? Maybe I’ve just missed the violence and profanity section 🤣. But ranking it as 17+ means kids can’t download the app and book their own sessions using their membership. That would be a very useful fix if anyone is listening in!
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