Excellent app for staying active!
Active Health makes it easy to track my daily activity and stay motivated. The interface is clean, simple, and very user-friendly. It has really helped me build healthier habits. Highly recommended!
Worst app
Need to improve the app
Challenges Don’t Sync with Apple Health
I don’t know why, but I have never been able
to get my Apple Fitness workout data in Apple Health to sync to ActiveHealth consistently. The data only seems to sync randomly and can end up causing me to not complete the fitness challenges. I wish this app wasn’t garbage.
to get my Apple Fitness workout data in Apple Health to sync to ActiveHealth consistently. The data only seems to sync randomly and can end up causing me to not complete the fitness challenges. I wish this app wasn’t garbage.
Unreliable and poorly maintained
After install will load once. If the app is restarted, it will not load. Reinstall required. Have to repeat activities and some do not persist. This means I don’t earn rewards and my employer will not contribute the cash payment. This app is costing me money
FAIL
Not worth the time.
Horribly designed and barely functional
The app is bad and keeps getting worse with each update. Currently launch the app and nothing loads. It will then freeze up and I can’t do anything. It has always been slow to respond and barely functional, but latest update just made it worse. Every time you go in, you’re prompted as if you’ve never used it before. You’d think with all the complaints they could design a functional app. Support will respond to this review and tell me to reach out, but when you call, there’s nothing they can do.
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Needs a lot of work
Compared to say, myfitnesspal (which it doesn’t link with), very behind the times. I’m a senior & very tech savvy & I don’t see how the typical 65+ will be able to navigate this. & why doesn’t this app integrate with apps like MyChart & Docket?
Horrible app
App is constantly failing. Stays stuck on logo screen. Frustrating
Doesn’t work
The app won’t load past log in screen.
Unreliable
This app has been so difficult to use that it makes me wonder if it designed that way to prevent or discourage users from earning the rewards and incentives. Despite uninstalling and reinstalling the app and despite good internet connectivity, once I begin any step to upload documents, begin an assessment, or report progress, it kicks me back out to the home screen and often makes me log-in again. There are many redundant layers and steps to submitting health physical forms. It took more than 15 minutes of persistence to finally do it, so I will be curious to wait FOUR weeks to find out if it worked!
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App doesn’t work. Don’t waste your time
This app just doesn’t work or function in any way. Buttons don’t load, options and tasks don’t get marked as complete, and half the time you can’t log in.
If this service isn’t functioning why are you offering this to your customers?
If this service isn’t functioning why are you offering this to your customers?
Pathetic app
This app just links to their website and none of the functions to get points work other than maybe three things. Nothing loads and you’re constantly going through the same loading page only to get back to the page you were on before.
Confusing and non functioning mess. No wonder people hate health insurance companies.
Confusing and non functioning mess. No wonder people hate health insurance companies.
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Poor design and not user friendly
Multiple issues with this app. First off, anytime you go back to the main screen the load time before you can tap on anything else or even scroll takes too long. This should be instant or within a few seconds. Secondly, I connected my Apple Health in the beginning, but every time I open the app I have to tap on connect a device to see updated information. Along with that I joined a challenge and I have met the step goal for it every day since I joined but none of my steps are counting towards it. When I go to the activity for a challenge it just shows to connect a device. I can’t connect another device, I have already done that! Fix the app!! There is no benefit to using this as you can properly earn rewards or even use this to better yourself like it should be intended!
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Frustrated User
This app crashed & takes forever to load & using the browser on the phone doesn’t help either. The developers need to look into this and see why this keeps occurring as it’s becoming frustrating when trying to use the app and you have to keep closing it and coming in & out of it.
Response from developer
Hi Kandiifree. If you can call us at 888-588-8741, we can troubleshoot the issue. Thank you.
Alert - Something went wrong
Every time I try to complete online coaching I receive an error.
Too frustrating
The app is so frustrating to work with. When doing a survey or trivia, it will freeze and force you to close the app, reopen, and continue on.
Switching between challenges screens also get wacky and/or freeze as well.
The app has a lot of potential, but it’s probably hurting my health instead of helping because of the stress.
Switching between challenges screens also get wacky and/or freeze as well.
The app has a lot of potential, but it’s probably hurting my health instead of helping because of the stress.
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Response from developer
Hi Dbw. Thank you for reaching out. Can you please call us the next time the app freezes? Our number is 888-588-8741. Thank you.
Pathetic interface
This is a real low effort app. Not sure how they got Aetna on board. This is a cheap web interface where buttons are slow and clunky. Tabs come out incomplete and out of size to a mobile screen. This looks like a desktop site trying to resize for phones. Seems like no effort was made to actually make an app. Keeps asking to connect to devices even though my watch is already linked.
Aetna’s in house app was much much better than this. Just disappointed all around.
Aetna’s in house app was much much better than this. Just disappointed all around.
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Response from developer
Hi MBS925. Thank you for your post. We're always trying to improve the user experience. Your feedback will be taken into consideration. Thank you.
Needs improvment
No Face ID login, won’t save login
Disconnects from your personal health devices so any actives you’ve done that would add up to dollars for your HSA are gone
Multiple clicking to get to page you need and exiting one page takes you back to start of click through journey instead of last click if not careful
Disconnects from your personal health devices so any actives you’ve done that would add up to dollars for your HSA are gone
Multiple clicking to get to page you need and exiting one page takes you back to start of click through journey instead of last click if not careful
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Response from developer
Hi Pryogi. We do have Face ID login. Please call us at 888-588-8741. We can sync your data from your devices. Thank you.
Buggy, unreliable, and frustrating to use
If this app wasn’t part of my employer’s health plan, I would never use it. It is buggy. It only syncs my Apple Fitness data sporadically, and constantly restarts itself, freezes, and is slow to load anything. This app is a detriment to my health.
Would be better if they got rid of the bugs
This app is riddled with bugs, maybe it should go see a doctor. For real though I have completed multiple challenges and received no rewards for doing so. This is super annoying hopefully this is fixed soon, or there is a fix.
