ACUWallet
Can’t seem to use it everywhere.
Sign in
Bother to lock and unlock all day long. Face I D should just lock/unlock, not just get you to where you have to push more buttons!
Integrate into main app
Integrate into main app. Useless to have 2 apps.
Best Credit Union
Love this app!
App crashes
App sometimes crashes, and then we have to uninstall and reinstall the app in order to unlock or lock cards
Only good when able to utilize the app.
The app doesn’t work most of the time but when it does, it works effectively.
Great App; Please Combine
App is great and very user friendly. My only ask is to integrate debit card control into the main ACU mobile app. I don’t understand the purpose of having two separate applications, one do your banking and a second to control debit card. I hope you take this feedback and action upon it.
Unable to process
I continue to get messages of unable to process at this time try again later on this app! That’s a real inconvenience! Other than that, this app would be great!
Why does the app refuse to open
For the past few days, I have tried numerous times to login. The spinning wheel has become more common. I wish everything could be done from one app. This is becoming more of an inconvenience, and there is no 24 hour support, unless your card is lost or stolen. I hope this process improves soon.
Great when sign in works
I gave 5 stars for when the sign in screen works. 0 stars for when the sign on screen says sorry can’t process at this time (I summarized the msg). To work around this I deleted the app and reinstalled. Others have mentioned this before.
Issues with notifications
Since updating to ios16 I’ve been having issues with notifications
ACU Wallet
I am glad to try the ACU Wallet. It is convenient and keeps track of purchases and up-to-date balance.
App is CRAP!
Download app to try to check it out. Typed in card number on 2 cards and app would not recognize card issue by them. So I gave up. Too much effort like this review.
Problem getting into app
Having to delete and download app again. Tried to use touch and says update sorry can not process request at this time. Try again later. When trying to log in without Touch ID says 5e username and password is wrong. I tried to use the forgot password and app says email reset code 5 times before actually sending one over two days. Hopefully I can enjoy the app again. Never a problem with the main acuonline app.
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ACU App
Great App! I’m very happy with it.
Face ID
Great speedy app with all the information I need, but I have to reset Face ID way too often
Please fix this, now I have to reset Face ID after every use.
Why do you bother to have Face ID, every time you use the app it won’t engage it. I’m sure I’m not the only one that complains. Fix it already, it’s not rocket science
Please fix this, now I have to reset Face ID after every use.
Why do you bother to have Face ID, every time you use the app it won’t engage it. I’m sure I’m not the only one that complains. Fix it already, it’s not rocket science
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Issues signing in
This is a good app, but it would be better if I could ever get into it. I’ve been able to see my card and things very few times when I’ve signed in since it always seems to tell me “sorry, we’re unable to process your request at this time. Please try again later.” whenever I try. Have had to uninstall and reinstall a few times.
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Great
This app is great let’s you know every time your card is used and save grades
Amount limiter feature missing from newest update 3-28-19
Amount limiter feature missing from newest update 3-28-19. I’ve reported this bug to ACU and a supervisor has opened a fix ticket with their technical support department.
The very friendly and helpful ACU supervisor, Jessica, I spoke to assured me this will be fixed in a timely manner.
If you can’t use your card because you cannot remove a low limit set on your card call and ask to speak to a supervisor and they’ll fix it for you. Until a fix/update is issued, I’m using the suspended card feature for card/account security.
The very friendly and helpful ACU supervisor, Jessica, I spoke to assured me this will be fixed in a timely manner.
If you can’t use your card because you cannot remove a low limit set on your card call and ask to speak to a supervisor and they’ll fix it for you. Until a fix/update is issued, I’m using the suspended card feature for card/account security.
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Unable to add card
Having the exact problem as other people are having and can’t add a card. It won’t let you proceed further. Deleted the app and went back to using the regular app, which works fine.