Very bad
Soo unreliable. Cannot trust if it’s connected or not, it’s showing the room temperature and target temperature but does not match the actual heater. It is so easy to think it’s turned off but it’s still turned causing big heating bills.
No local memory for schedule etc. no way to adjust down wattage of your heater.
No local memory for schedule etc. no way to adjust down wattage of your heater.
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No longer working
The app used to work now works for a few hours then stops. Completely unreliable. Unless this problem is sorted I would not recommend buying these heaters.
Not fit for purpose
This just doesn’t work consistently enough. My WiFi is fine for everything - streaming etc. yet for this it just doesn’t always work often leaving me with high heating bills when the radiators have been left on.
Absolutely useless
Inviting others does not work, connecting heaters overly complicated, and terrible UI!
Provides no troubleshooting
I’ve had to reset the heater, performing the only instructions given (hold +,- and ok until re flashes). It’s not being found. But there are no alternative instructions as to what to do. No information on the heater. Not great.
No longer supported
Is the app no longer supported? As it keeps returning errors.
SSID can’t connect to WiFi
Standard error message. Not might fault BT put a hyphen in my WiFi SSID.
Laughable
Having special character restrictions on SSID name / password is ridiculous.
Most of the time these radiators don’t respond to the app anyway. Sometimes they do. Embarrassing
Most of the time these radiators don’t respond to the app anyway. Sometimes they do. Embarrassing
App doesn’t work
I have a WiFi and Bluetooth radiator model. The app can’t connect.
Neo Heater
World Class
Login with FB
Changed the phone and login with FB not working. Remote home is out of control. The app is not stable, routines crashes randomly and as a result uses a lot of electricity when not needed. Sad for poor development
Cant connect wifi
I have the first gen wifi heaters. Five of them. In the 3 years Ive had them I would say the app had worked for maybe 6 months. The new version of the app is completely unable to pair with these heathers. It just gets stuck on “Wait for the blinking blue lights”.
Ive tried contacting support but after weeks of waiting, no reply. Unless something changes I would say in no uncertain terms - please dont waste your money on their products.
Ive tried contacting support but after weeks of waiting, no reply. Unless something changes I would say in no uncertain terms - please dont waste your money on their products.
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Doesn’t Work
I’ve recently had to re-pair my heaters. When going through the process, it takes mere seconds before it says failed to connect. Tried everything even disabling 5ghz on router. After an hour troubleshooting, nothing. Emailed the company about two weeks ago and heard nothing. I now have zero functionality apart from off and on by the switch.
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Radiators rarely respond to app
The Adax app is completely unreliable. I have four Adax radiators in two rooms. WiFi connects well and the blue WiFi light works. The identify radiator function works well. However, instructions to change temperature rarely work and often the App shows radiators as idle when they are continuing to heat. Probably the worst implementation of home contrail software I’ve ever seen.
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Rubbish App
Just bought the heater for wi fi ability however can’t connect!
When I enter router password keeps coming back saying only accepts Latin characters???
Never had this before and no intention of changing my wi fi data, this is screwy and totally unacceptable in these times of simple click to connect products.
Useless will be going straight back do not buy if this is example of their technology.
When I enter router password keeps coming back saying only accepts Latin characters???
Never had this before and no intention of changing my wi fi data, this is screwy and totally unacceptable in these times of simple click to connect products.
Useless will be going straight back do not buy if this is example of their technology.
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Waste of time.
I have had Adax heaters for four years. The App has always been clunky, however this latest iteration doesn’t work. It is impossible to pair the app to the heaters using WiFi. Not sure if it’s the latest OS update but it doesn’t work, just goes round in a loop.
ADAX app needs rewriting..
The app install failed when I selected my wifi router name, which has a full stop in it or my other wifi extender name with an underscore in it. ADAX only accepts latin alphabet router names.
Sadly 99% of default router names don’t conform to ADAX unusual requirements. Also 99% of customers don’t know how to change their router name, not customer friendly is it.
I’m not bothering to change my router name as I’d have to reconfigure every device in the home, TV, phones, laptops, tablets, game consoles, security cameras et al.
No thanks ADAX please change your software to accept any wifi router name, like every other device interface out in the wild over the last 10+ years.
I’ll be using the radiator in manual mode instead :(
Sadly 99% of default router names don’t conform to ADAX unusual requirements. Also 99% of customers don’t know how to change their router name, not customer friendly is it.
I’m not bothering to change my router name as I’d have to reconfigure every device in the home, TV, phones, laptops, tablets, game consoles, security cameras et al.
No thanks ADAX please change your software to accept any wifi router name, like every other device interface out in the wild over the last 10+ years.
I’ll be using the radiator in manual mode instead :(
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You can rely on the app
The scheduling is awful. It’s impossible to set it to the hours you want because it just makes random changes itself! I’ve got home after being out all day and the heater has been on the whole time. The amount of energy wasted due to this awful app means I cannot trust it. I just manually switch the heater on and off now.
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Ok. Needs improving.
Connecting the radiators was quick and not too complicated. The app itself is quite glitchy. If you try to change the temp on separate radiators in quick succession it doesn’t work. The energy usage doesn’t refresh automatically. The scheduling take a while to get used to and it not easy to understand.
Radiators are great but more investment in the app please!
Radiators are great but more investment in the app please!
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Very difficult to understand
I really like being able to program my radiators, but this app makes it very difficult to do so. The way it’s organized is opaque, making schedule adjustments is confusing, and it seems to be impossible to program more than two temperatures in one room.
