Aditya Birla Capital User Reviews

Name: Aditya Birla Capital - Finance
Rating: 4.15897 (1667 reviews)

Aditya Birla Capital - Finance

ADITYA BIRLA FINANCE LIMITED

💼 Business

💰 Finance

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Fraud Finance

Guys pls don’t take loan from Aditya finance, they are very high interest rate and they are fraudulent activities like no customer service, no response. If we foreclose the loan, there are so many hidden charges are there.

Fraud Aditya

3 months ago

Response from developer

Hi there, we’re sorry for the inconvenience caused. Please share your concern in detail along with the loan account number, registered contact number, and email ID along via X DM https://t.co/CwoaiHo6lr, so that we can assist you promptly. ~ Raj

Never take a loan from Aditya Birla Finance, you will cry tears of blood.

Their Application doesn’t work, their Customer Service Team will tell you that they can’t do anything as your concern is the job of their backend team and ask you to wait. Their backend team will never reply to your email and when they do, they would not even check you account and payment history. I have cried tears of blood after taking loan from them. I paid them the amount for Foreclosure of the personal Loan in two instalment, one on 13th October 2025 and the other on 14th October 2025. They sent me an email on 7th November stating that there is a Shortfall in the amount I sent to their account — I almost had a heart attack. Then I again sent the receipt of the payments in the reply to their email and haven’t received any response since then. It’s 9th November today and I’m anxiously waiting for their response. Their customer service team says that, “we cannot do anything as we don’t have access in the system”. Take a loan from them and be ready to cry with tears of blood. Their Customer service will always try to avoid you by saying the same statement in a loop, “Please wait for sometime, our backend team is working on your request” and you will end up waiting forever.

God bless all those who have taken a loan from Aditya Birla Capital Finance 😭🩸🩸

Pasha.we

8 months ago

Response from developer

Hi Pasha, we apologize for the inconvenience caused. To address your concern effectively, please get in touch with us at 1800-270-7000, or email us at care.digitalfinance@adityabirlacapital.com. We're ready to assist you anytime. ~ Karan

Personal loan

Good to go with your finance and being helpful when ever my needs thanks for your support from and customer & the employees who ever work Aditya team it very helpful thanks once again

dio rider

10 months ago

Response from developer

Hi there, thank you for your kind words! We’re delighted to know that our team has been able to assist you and support your financial needs. Your appreciation means a lot to us. ~ Kaira

Not able to check Dashboard

Dear Team,
I think this update has any issue .. i am not able to load dashboard.. while opening the app it asks for permission for Phone storage and Location access. So, i am able to give phone storage access but location access button is not working. Please check.

M.P.A.O.N.O.J.A

10 months ago

Response from developer

Hi there, we regret the delay and inconvenience you’ve faced Please DM us your registered contact number, email ID and loan account number via X DM http://srkl.in/62505BfLHgS, so we can review and assist you further. ~ Sameer

Worst Customer Service and website / mobile app EVER!

I don’t think I have ever been able to get any kind of help from this company’s customer service team. Neither the website nor the app work ever. Only multiple emails ( 10x ) will maybe get someone with brains to respond. If you’re lucky, that it. I have 2 home loans and I get a response like my number , email and my PAN Card is not associated with ANY account! Unbelievable to another level.

vghosh

a year ago

Response from developer

Hi there, this is not the experience we want you to have, and we’d like to investigate this better. Request you to share your registered contact number, email ID and loan account number via X DM https://t.co/h8wTulViay. This will enable us to thoroughly investigate and address your concern. ~ Rushi

Don’t take loan from Aditya Birla Capital as there foreclosure process looks worst

I don’t want to give bad feedback but Aditya Birla Capital foreclosure process for personal loan is worst as I have been facing issue since last month. I have done all payments via online banking due to some restrictions at bank end for single transaction with specific amount so split in 2. Still getting email like they haven’t received payment for 1 transaction, but how come as I got confirmation from customer care that first payment was received and later processed with remaining payment in 2nd transaction. Now I have shared all transactions details with screenshots over email still they are like payment not done for 1st transaction so not sure who will assist as no proper resolution from customer care. Need to have proper support from backend to get resolution along with NOC.

PratikSara

a year ago

Response from developer

Hello Pratik, we apologize for the inconvenience caused. To address your concern effectively, please get in touch with us at 1800-270-7000, or email us at care.digitalfinance@adityabirlacapital.com. We're ready to assist you anytime. ~ Avi

Please don’t go for loan.

All the time customer care transferred the call to IVR department because of this customer have to wait for 30 minutes to talk to loan department. Want you all to inform you that without letting me know they put my loan in 12 months lock-in period coz of which I can’t preclose my loan. Before taking loan they told us that only 3 months lock-in period, after that you can preclose. Coz of this we have to pay 31%interest.

Aasiya Parween

a year ago

Response from developer

Hi Parween, this is not the experience we want you to have with us. Could you please share us your full name, registered contact number, loan account number, and email ID, along with your concern via X DM at https://t.co/h8wTulViay? This will enable us to assist you further. Thank you. ~ Kaira

Worst Spam

Too pathetic customer service
I was delayed for this month for payment and they called my reference number and asked for money and i humbly asked them to contact me but instead they asked me what is the rate of your mother and wife that too being a girl.
I request not to ever ever ever go for this loan trap.
They are just too horrible
Representative are talking like as if i had lended money from them

Bantawa Ashi

a year ago

Response from developer

Hi Ashi, we’re sorry to hear about your experience. To help us address your issue, please share your registered contact number, email ID, loan account number, and concern details via X DM at http://srkl.in/62507B4cn7c. This will help us to assist you further. ~ Sameer

Worst services provided

You should never take loans from Adithya Birla. Their app will not auto update if the payment is made on time and it will take delayed payment dates which will impact you CIBIL scores. Same thing is happening with me and customer service team will not give proper response even after multiple chasers. More over the team will call and take information on transaction id of payment but still it will not be updated in their database. If you want to suffer take loan from Adithya Birla

Madhuwanti

2 years ago

Response from developer

Hi Madhuwanti, we’re sorry to hear about your experience. To help us address your issue, please share your registered contact number, email ID, and loan account number along with your concern in detail via X DM at https://t.co/h8wTulViay. This will help us to assist you further. ~ Karan

Thieves

Never take a loan from here. Their customer support is a disaster and response to
Fix any issue is a month. I
Took a loan and it’s due date is on the 5th of every month. But ECS does not pass despite having funds in the account. I had to manually pay followed by bounce charges of 500 that I I am not responsible. They fraudulently charged my other account and passed ECS. This is theft. I shared my bank statement twice showing funds from the 1st until the 10th but no response. They charged 1000rs for failure. I called the support multiple time to
Sort it but no response. This is the worst way of stealing money. I dropped an email on the 10th of October to which I get a reply that it will be sorted by 11th November. Whichever another ECS failure and more bounce charges. This is theft in a smart way

Sharon shiny

2 years ago

Response from developer

Hi, your concern is of utmost importance to us and, we want to address it with priority. Kindly share your registered contact number, loan account number and email ID via X DM https://t.co/h8wTulViay so that we can assist you further. Thank you. ~ Raavi

Very bad

Guys don’t ever never take loan from this. I took loan from ABFL through Zest money app. The previous month my auto debit account was blocked and i tried to pay the EMI through the zest money app unfortunately my app was not opened. And i mailed ABFL team they sent virtual account number. I paid money ..My bad it got pending.. and again I paid as i worried about my CIBIL. Then both my payment got completed.. i mailed them again to adjust the second payment to next month (October).
They promised me to they will adjust that..Till now they did not adjusted my loan. And i got SMS form them that I need to pay that penalty..🫡.

This is my humble request to everyone.. don’t take loan from this.

Rabi rabeeh

2 years ago

Response from developer

Hello Rabi, we are here to assist you. Please share your concern along with your contact number and email address via the X DM link: http://srkl.in/62509BNNiN9, so that we can look into this for you. ~ Sameer

Third class app and management

If you wish to decrease your civil then please proceed and take loan , Aditya Birla finance company no customer service, no escalation , no timeline
My payment was due on xx date and even though balance present on my bank account , they haven’t debited and send me an SMS of emi bounced , no rely on this query almost one month

2. My emi got debited - within 1-2 days ,
Now again harassment started by their recovery agents on WhatsApp ,

Till date I’m asking for a status but no response , multiple reminders to management , nodal officers , CS team everyone marked , all zonal regional heads , but everyone sleeping.

3. No process to close this pathetic loan - means no way out to get out from this mess

jigskhetia

2 years ago

Response from developer

Hi, we will look into this and make things right for you. Please help us with specific details such as the loan account number, registered contact number, and email ID via X DM at https://t.co/h8wTulViay. This will enable us to thoroughly investigate and address your concern. ~ Shiv

WORST

I have prepaid my next month's EMI. The amount has been debited, and they have received the payment. I have emailed them, and they replied confirming the receipt of the excess amount. However, the next month, they debited the EMI amount again.

This app is the worst app. After making a payment, it should be updated in the records and also in the app. The customer support is terrible, and the people do not respond properly to emails.

Gentleman 97

2 years ago

Response from developer

Hi, we acknowledge your concern. Rest assured, we're here to help. Please provide your registered contact number, email ID, and loan account number via X DM at https://t.co/CwoaiHo6lr for further assistance from our team. ~ Isha

Bug in your app

On my iphone 12 when we open your app and go for make payment tab, the keyboard pops up to enter amount and then does not go down. How should a person press proceed in such a case. Ridiculous!!
Then their hopless paid goons will contact 10 times a day for not making payments!!!
And asking you to pay via link and account…why should i trust their links..
Improve your app or face legal action.

Anuj TGi

2 years ago

Response from developer

Hello Anuj, we apologize for the inconvenience caused. To address your concern effectively, please get in touch with us at 1800-270-7000, or email us at care.digitalfinance@adityabirlacapital.com. We're ready to assist you anytime. ~ Karan

Waste company and Zero customersupport

I don't know how this company is still exist if they don't have good customer care service.
I have applied the loan and i got all the sanction letter and welcome letter and repayment letter. But still the amount is not credited to my account and if i ask to the customer care they won't resolve the issue just they say to send the email and if we write the email and they won't response quickly and they take time 15 days to resolve the issue, this is how they treat the customer. You should the give the resolution with in 24 hrs or atleast 48hrs atleast but this people are taking 15 days how pathetic this service is, i am having doubt is this company is running legally or illlegally. Please always give good customer service and fast resolution they people willl like your company.

Kiran kinda

2 years ago

Response from developer

Hi Kiran, this is not the experience we want you to have. Could you please share your registered contact number, email ID, and loan account number, along with your concern, with us via X DM at https://t.co/CwoaiHo6lr? This will enable us to assist you further. Thank you. ~ Kaira

Idiotic

Never ever take a loan from Adithya Birla finance.
I took a loan from ABLF through Paytm. This month they have auto debited my amount on June 5th (right time) & they are asking continuously asking me pay amount again without updating in the application. I have mailed my issue several times but there is no response from them. Iam even receiving continuous nonsense calls from the Paytm team. I have updated both applications regarding this on June 7th by forwarding bank statements several times. Even though issue was not resolved. Today I received a call from the Paytm support. I said amount was reversed to my account but the application is asking me to penalty charges then the lady said no problem as it was our mistake we will weaver the charges just pay only EMI I trusted her & paid then she disconnected the call but the penalty charges are still reflecting in application. I requested them several times plz do update cause it may affect my CIBIL score but none of them responded regarding this. Today I filing a complaint regarding this. Never ever trust this application they’ll never ever respond for your issues.

susmitha cuty

2 years ago

Response from developer

Hi Sushmita, this is not the experience we want you to have, and we’d like to investigate this further. Please share your registered contact number, email ID, and loan account number via X DM at https://t.co/CwoaiHo6lr, and we will prioritize resolving your concern. ~ Shiv

App itself is a Bug

I thought of a new update has come for bug fixing, but after using the app, I came to an impression is that the app itself is a bug. I am trying the apps since two days, but there is no opening of the app. Only a blank screen is coming up when you are in very need of money and you want withdraw from this app. Please don’t depend on this giving one star is also waste.

rr ram rrrr

2 years ago

Response from developer

Hello Ram, Your feedback is valuable to us. To address your concern effectively, please get in touch with us at 1800-270-7000 or email us at care.finance@adityabirlacapital.com. We're ready to assist you anytime.

Making fools by collecting data and e nach mandate

I received a pre-approved loan offer and completed the steps, including setting up the e-NACH mandate. However, after completing the mandate, I was asked to update my last 3 months' salary slips. After uploading them, I couldn't proceed because the 'proceed' button in the app is not working. These people are making fools of us by collecting all data and the e-NACH mandate. There were no customer care executives supporting me when I tried to cancel the mandate. This raises concerns about the potential misuse of the e-NACH mandate in the future. Even after approaching them through email, no reply has been received to date. I'm considering raising my concerns about this kind of cheap data theft to the RBI or any banking ombudsman. I never expect this from such a big brand.

Santhosh.ec

2 years ago

Response from developer

Hello Santhosh, we truly value your feedback and understand the importance of addressing your concerns. Please know that we're here to support you every step of the way. Feel free to reach out to us via DM on X at http://srkl.in/62508BNG43C or email us at care.finance@adityabirlacapital.com. Your satisfaction is our priority, and we're committed to assisting you in any way we can.

Don’t use Aditya Birla Finance

I took an OD from Aditya Birla and every time I try to take some money out of it, there’s something or the other happening with the app. Sometimes the app doesn’t open sometimes it shows as Inactive Account. The customer care has a standard response, they say the technical team will respond in 24 hours and it never happens. This time it’s the worst. I have been trying to get some money disbursed and the app isn’t functioning since yesterday. Raised concern over email and via customer care but no solution yet. I needed money urgently. Pathetic experience. Never dealing with Aditya Birla again.

Amazing, I received a developer’s response to my review. The developer’s response is a copy paste message to contact the customer care or write to them.

And the worst part is before writing this review I had emailed the support and called also. So far there’s no response to the email or acknowledgment and customer care is, well, you all know.

Bugsbunny 3082

2 years ago

Response from developer

Hello, Your feedback is valuable to us. To address your concern effectively, please get in touch with us at 1800-270-7000 or email us at care.finance@adityabirlacapital.com. We're ready to assist you anytime.

Fake Loan

I applied for a loan via paytm platform on 18th september 2023, they send me sanction letter and said amount is disbursed into your account but its 26th september and till now I have not received a single rupee from them. I am fed up writing to their customer care but they replied the same message copying and paste, no proper solution and no other option to contact them. I also visited to my bank branch to search the reason but they said their is no transaction on the given date and the Aditya Birla provided me fake UTR Number.
Shame on you guys.
If you have no money why you are cheating peoples for your lovlihood just go and do some work or job despite looting peoples.

Nobroker123

3 years ago