Afalcon Helper

Afalcon Helper is the official after-sales service app from Afalcon Luxe, providing a complete solution for air conditioning and home appliance support. Submit Service Requests Instantly Report issues with your air conditioner, TV, refrigerator, fan, or other home appliances in seconds. Attach photos and documents, share your GPS location for on-site visits, and track every request from submission to resolution — all in one place. AI-Powered Troubleshooting Get immediate help from our built-in AI assistant. Describe your problem or enter an error code, and receive step-by-step troubleshooting guidance in English, French, or Chinese — before you even need a technician. HVAC Cooling Load Calculator Size your air conditioning system with confidence. Our ASHRAE-based calculator computes cooling capacity in kW, BTU/hr, and HP for any room type — bedrooms, offices, server rooms, and more. Save multiple room calculations, view a project summary with energy efficiency ratings, and export results as CSV. Product Document Library Access product manuals, installation guides, and technical documents anytime. Browse a built-in error code reference table with search across English, French, and Chinese. Secure & Modern Authentication Sign in with email and password, or use passkeys (fingerprint, Face ID, hardware keys) for fast, passwordless access. Key Features Submit and track after-sales service tickets with photo attachments Real-time ticket status updates and admin replies AI chat assistant for AC troubleshooting and error code lookup ASHRAE-based cooling load calculator with CSV export Product document library with multi-language error code reference Passkey / biometric login support Available in English, French, and Chinese Email notifications for ticket updates