Agora AI: Sales Agent

WHAT'S NEW IN AGORA FOR AGENTS: 24-Hour Callback Exclusivity & Queue Isolation • Exclusive Reservation: When you schedule a callback during wrap-up, that lead is locked exclusively to you for 24 hours. • Queue Isolation: Other agents cannot view or dial your scheduled leads during your exclusivity window. • Original Agent First-Look: When a prospect you previously reached calls back via the IVR, you receive the exclusive first alert and an "Exclusive Callback" countdown badge on your lead screen. 5-Call Daily Streaks & Freeze Bank • Daily Momentum Tracker: Complete at least 5 calls each day to earn your daily streak marker on the Monday–Sunday tracker. • Streak Freeze Bank: Preserve your hard-earned streak on days off using banked freeze tokens. Appointment Wrap-Up & Telephony Safeguards • Rapid-Tap Protection: Tapping "Appointment Set" during wrap-up is debounced and backed by transactional locks to prevent duplicate Calendly bookings or appointments. • Network-Drop Shield: Calls that disconnect or encounter connection errors in under 5 seconds no longer increment failed call counts or accidentally mark leads as Do-Not-Call (DNC). • Clear Preflight Alerts: If a lead is in cooldown, you will see an exact remaining countdown timer instead of a generic error. Lead Queue & Contact Filters • Last Called Timeframe Filter: Quickly filter leads by contact recency (Today, Past 3 Days, Past 7 Days, or Never Called) to find fresh opportunities fast. • Unified Callback Filter: Standardized callback statuses ensure IVR, SMS, and Spanish callback requests all appear under a single filter without missing leads. Notification Preferences & Quiet Hours • Total Alert Control: Manage preferences directly under Profile > Notification Settings. • Custom Quiet Hours: Toggle specific alert categories (Prime Calling Windows, New Leads, Conversions) and set scheduled Quiet Hours to protect your off-hours. Tiered Scheduling & Prime Calling Alerts • Sunday Staggered Booking: Receive priority schedule release notifications based on your certification tier, with 1-tap weekly calendar booking. • Prime Window Alerts: Get notified right when peak calling hours open or new lead batches drop, with a 1-tap jump straight into the campaign dialer. Campaign-Scoped Silver Certification Player • Complete interactive training sprints, flashcards, and scenario quizzes directly in the app to qualify for specialized campaigns and unlock live calling queues.