Not as advertised
Response from developer
Hello, We're truly sorry to hear that you feel our app did not meet your expectations. We understand how frustrating it can be when things don't align with what was advertised. Your feedback is invaluable to us, and we are constantly working to improve user experiences. If you have specific concerns, please feel free to share them so we can address them more effectively. Thank you for your patience.
Worked for two days
UPDATE
I've emailed your company 20 times without a satisfactory response. The last communication I received was on August 30, stating that your app is supposed to update every 24 hours and provide access to features as of that date. It's now clear that these updates are non-existent, and I've been scammed out of a year-long subscription to a portal that doesn’t work. You’ve taken my money without offering a refund or any acknowledgment of my concerns. Let it be known: do not fall victim to this scam as I have. Since August 30 through September 12, there’s been no response and they close the case with the 20 email conversation going back-and-forth that the app failed to perform any creative functions.
They responded:
Hello,
We sincerely apologize once again for the issue. We’ve reopened your case for further review, and our team is actively working to resolve the problem.
We will keep you updated on the progress, and we’ll make sure to take the necessary steps so that you don’t experience any inconvenience with your account.
Thank you.
Support Team
Best Regards
Response from developer
We sincerely apologize for the frustrating experience you've had with Axon. It is never our intention to leave our users feeling unsupported. We understand how disappointing it is when an app does not meet expectations, especially after paying for a full year. Your concerns about the functionality and customer service response are being taken seriously. Our team is actively reviewing your case to resolve the issues you've experienced, and we appreciate your patience as we continue to work towards a solution. Please know that we value your feedback and are committed to improving our service.
Axon
Response from developer
Przykro nam słyszeć, że tak się czujesz na temat Axon. Doceniamy Twoją opinię i traktujemy ją poważnie, ponieważ nieustannie dążymy do poprawy naszej aplikacji. Jeśli masz konkretne problemy lub sugestie, daj nam znać, a zrobimy co w naszej mocy, aby je rozwiązać. Dziękujemy za podzielenie się swoimi przemyśleniami.
Great app
Response from developer
Hello, Thank you so much for your fantastic review! We're thrilled to hear that you find Axon valuable and appreciate the combination of our AI tools. Your feedback motivates us to keep improving! Please continue to share your thoughts with us. Best regards.
Worked for two days
Response from developer
Hello, We're truly sorry to hear about your experience with Axon. It sounds incredibly frustrating to encounter these issues after initially having success. Please know that we take your feedback seriously and are working to resolve technical difficulties as quickly as possible. If you haven't already, please reach out to our support team for more assistance. We appreciate your patience and understanding as we work to improve the app for you and all our users. Thank you for sharing your concerns with us.
