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Response from developer
We apologize for any confusion caused. Our subscription fees are adjusted based on factors such as subscription duration and activity period. The specific amount is explained on the subscription page. If you have any other questions or suggestions, please feel free to contact our customer email at any time. Our customer staff will provide you with detailed one-on-one answers. Sorry again, we will try our best to do better.
Intrusive advertising
Response from developer
Sorry to hear this news, our application itself does not include advertisements. Advertising placement is a normal marketing activity. If you do not want to see ads while using other products, please contact the product developer to inquire if there is an ad free version available. Our application is a mobile cleaning app that can clean up duplicate and blurry photos on your phone, helping you better use your phone's storage. Thank you for your message.
Supposed to be free
Response from developer
Thank you for your feedback. Each of our users who subscribe to the weekly plan for the first time will have a 3-day free trial period, and no fees will be charged before the expiration. You can check if the balance in your card has truly decreased, or if your account has subscribed before. If none of them belong, you can contact our customer service email: wangjinjie@shineharbour.com Please provide a detailed description of the situation you encountered, and our customer service will provide you with comprehensive answers and services.
Cost
Response from developer
Dear user, we sincerely apologize for your feedback. Our product pricing is carefully considered and based on comparisons with similar products. However, we fully understand your concerns and will take your suggestions into account for future price optimization, aiming to provide a better experience for every user.
