useless
Response from developer
Hi Rosieblossum, we’re sorry you had this experience. Could you please let us know which AI video model you used and share a screenshot or screen recording of the issue with our support team? We’d be happy to review the problem, understand why you’re getting unexpected characters or limited video length, and help you get the best possible results from the app.
Works, but can’t buy more credits
Response from developer
Hi RJammer37, Thank you for trying the app and for your feedback. We're really glad to hear you liked the results from your first test. We're very sorry about the issue with the 600 credits purchase. Sometimes App Store purchases can fail to sync with the app even though the charge goes through. Please try restoring your purchase from the app settings. If the credits still don't appear, feel free to contact our support with your purchase receipt and we’ll resolve it for you as quickly as possible. Thank you for bringing this to our attention—we’re working to improve the experience.
No limits?
Response from developer
Hi AAZER08, Thank you for your feedback. We’d like to clarify that there are no content limits when prompts follow our guidelines. If you experienced any restriction, it may have been due to a temporary issue or misunderstanding. We’re continuously improving the app to ensure a smooth and transparent experience. Please feel free to contact our support team so we can look into this and assist you directly.
Thoughts
Response from developer
Thank you for your feedback. The app is free to download and explore, and you can try features like browsing templates and testing previews at no cost. Creating full videos requires credits to cover processing costs. For more info or assistance, please reach us at hello@devsrank.com
