Older version was better
Older versions of this app has a “Direct” installation option that installed it directly on the phone without having to scan a QR code. Scanning a QR code that’s on your phone is not a straightforward process.
As far as the SIMs themselves go, some work well and some don’t. To get the Balkans data only SIM to work required exchanging multiple emails with tech support until one tech finally figured out that automatic network selection didn’t work and I had to manually select which network to use, a process which had to be repeated every time I got to a new country. Of course the customer has no way of knowing which one to use, so he had to tell me.
As far as the SIMs themselves go, some work well and some don’t. To get the Balkans data only SIM to work required exchanging multiple emails with tech support until one tech finally figured out that automatic network selection didn’t work and I had to manually select which network to use, a process which had to be repeated every time I got to a new country. Of course the customer has no way of knowing which one to use, so he had to tell me.
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Very helpful
Great service, I had installed my eSIM incorrectly and they were so helpful a patient in helping me fix it. I really think other companies would have given up on me but they kept corresponding with me until I got it correct. Really appreciate the help. Nick
Never Again
Do not use this service. Multiple times, they shut off my service when I still had plenty of data left on the plan I was paying for. They assured me it wouldn’t happen again, and it did. They didn’t respond to my email asking for an explanation. And now, over a year and a half after I stopped using AirHub, they emailed me asking me to review their product. Well, here you go, AirHub; happy now?
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good service
got back to me as soon as possible and let me e sim work really good service
UI is bad designed
The virtual keyboard always blocks buttons to continue operate, no way to let it go away
Prompt service
My eSIM stopped working. Within an hour of advising Airhub they had it working again. Margaret
The rating does not lie.
Do not purchase from this app. eSIMs do not work. Bought one and it didn’t give me any cellular data. Purchased another one and did not get sent a QR code needed for activation. They are non-refundable. Try at your own risk.
Never delivered
Ordered card in Netherlands the app wouldn’t install it or show the QR code at all
Do not purchase Airhub
Two times I have tried to use Airhub. Works for a day and then just stops. The support is email and it does not resolve the problem. They do not give a full refund. Only a paltry amount back. And you have to fight for it.
Worst service
Worst service possible. It took four months to cancel my subscription and I’m still getting charged
Extremely unreliable eSIM & poor service!
I purchased a ‘global eSIM’ for a trip to the UK/US and apparently used it in a country that was not part of the coverage (even though it was supposed to be a global eSIM). The network blocked me and my phone stopped working, without any warning whatsoever. This has caused all sorts of hassles with my travels and I’ve had to purchase roaming through my home country telco.
I have asked for a refund as this company have not provided me with a reasonable answer, nor have they been helpful. Their online chat support lack empathy and care for the customer.
I have received an email saying that my ‘subscription’ would renew, so went to delete my credit card from their systems. I can’t find the area in the app or the website to:
1. delete my credit card, or
2. cancel the account
Now I feel I’m battling with their unhelpful customer service who seem unable to help me find in the app/website where or how to delete my credit card, or delete/cancel my account.
My only avenue now is to complain and to get my credit card company to reverse/contest the charge after it happens - SUPER frustrating!!!!!!!!
I have asked for a refund as this company have not provided me with a reasonable answer, nor have they been helpful. Their online chat support lack empathy and care for the customer.
I have received an email saying that my ‘subscription’ would renew, so went to delete my credit card from their systems. I can’t find the area in the app or the website to:
1. delete my credit card, or
2. cancel the account
Now I feel I’m battling with their unhelpful customer service who seem unable to help me find in the app/website where or how to delete my credit card, or delete/cancel my account.
My only avenue now is to complain and to get my credit card company to reverse/contest the charge after it happens - SUPER frustrating!!!!!!!!
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A bad experience
I had a bad experience with an eSIM that I purchased. It has a validity of 5 days. Only worked for 1 day. Their customer service was also bad. They were not able resolve my connectivity issue for 4 days. I lost my confidence with them. I needed to purchase an eSIM from Airalo just to have connectivity. I was told that my refund was only 30%. It's not a fair percentage considering I only used the service for a day.
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Weak service
Bought the unlimited data for 15 days, it ran 1mbps
It was worse than 2G, refused to get refund
Don't recommend
It was worse than 2G, refused to get refund
Don't recommend
Do not buy!
Scam, non existent customer service
Nul
J’ai acheté trois Esim avec eux. Elles ont cessé de fonctionner deux fois. La deuxième fois il m’a même été indiqué que je n’avais plus de giga (gb) alors que ce n’était pas le cas. Aucun check n’avait donc été réellement fait …
Je ne recommande pas cette application de Esim car ça peut vous lâcher à tout moment …
Je ne recommande pas cette application de Esim car ça peut vous lâcher à tout moment …
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Parfait
Utilisation simple rapide et pas cher
Nu recomand
Am cumpărat oferta de 300GB, 30 zile la 38,5$ pe Europa dar după 18 zile nu mai funcționează de loc. Am apelat la service dar ei nu ma ajută de loc, ma pun sa le trimit de prea multe ori aceleași lucruri prin e-mail, deja a trecut două zile de când discutăm și nu am rezolvat nimic, nu sunt serioși. Să îmi dea un cod pentru cele 12 zile de au rămas sau să îmi spună franck ca nu se mai poate face nimic! Apelați la alte esim uri, chit că acesta ofertă pare bună!
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eSIM doesn’t install - no refund - avoid
I bought an eSIM for Japan. When I tried to install in the country it failed, so I had to get another from Nomad app instead which worked.
Avoid this app. I’ve never had an issue with eSIMs when using Airalo or nomad.
Despite spending a reasonable amount of effort trying to install this with their Chat support, I’ve not been able to get it working. They also won’t provide a refund
Avoid this app. I’ve never had an issue with eSIMs when using Airalo or nomad.
Despite spending a reasonable amount of effort trying to install this with their Chat support, I’ve not been able to get it working. They also won’t provide a refund
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Horrible company
Service did not work and customer service is trash. They refused to give me my full refund for this trash service.
Quick data at airport
Airhub ios app allow me to buy plan in advance and activate later when travel start very helpful feature internet active as soon as plane landed
