Always reverts back to auto
Response from developer
Hello. We're sorry for the inconvenience. We advise you to change your application, as it has just been replaced by the new one: Airzone Cloud. After resetting your Aidoo, please delete this application and download Airzone Cloud to control your device. Please do not hesitate to contact us at customerservice@airzonecontrol.com if you need further assistance and if the problem persists. Best regards. The Airzone team
Absolute Garbage
Response from developer
Hello. We're sorry for the inconvenience. After resetting your Aidoo, please try to connect to our Airzone cloud application and do not hesitate to contact us at customerservice@airzonecontrol.com for further information. Best regards. The Airzone team
Temperatures do not match
Response from developer
Hello. We would like to inform you that the temperature is measured by the probe in your unit or by its remote control. We advise you to check this with the manufacturer's after-sales service if necessary. If it's a problem refreshing the data from the app, you can also do a "System detection" from Airtools. Best regards. The Airzone team
Shutdown?
But I now seem not to be able to log on anymore over 2 weeks. Tried contacting company, with no response. Looks like website might not be maintained anymore?
Tried resetting password, and get same “sorry, and error has occurred” message. Tried deleting and reinstalling app.
I’m open to help if company is in business still?
Response from developer
Hello Jason. We're sorry to hear that you've had difficulty reaching us. Please contact us directly at customerservice@airzonecontrol.com to help you access our app. We recommend that you switch to our new Airzone cloud app after resetting your Aidoo. Best regards. The Airzone team
Temperature units
Response from developer
Dear customer, in order to help you, please send us an email at infoapps@airzonecontrol.com. We will need the MAC address of your system. Regards.
Login issue and model number
Response from developer
Dear customer, we recommend you to download the Airzone Cloud App which will replace the Aidoo App. If you have any issues, please send us an email to infoapps@airzonecontrol.com Best regards.
Setting is always in Celsius. Can’t change setting Fahrenheit.
Response from developer
Hello, please follow the steps: click on my account, go to user settings and click on temperature unit to change Celsius to Fahrenheit. If you have any doubts, please send us an email to infoapps@airzonecontrol.com, we will be glad to help you.
