Doesn’t work
What the title says. Won’t allow me to logon. Went through the process of finding my user ID. Reset password. Just spits errors back at me when I log in using the correct things. Cool login screen simulator I guess.
Not functional
You can’t even get into the app, as is ALWAYS the case, I find, when it comes to GCI. I’ve not once been able to do anything online or in the old app and the new app is just more of the same. All I get is an ERROR 404 no matter what I try. $200 a month for a useless service.
Need Info?!?
Being able to access just one out of 162 noted reviews does not add much as far as trust that this will be a useful and non-buggy app. Please make the rest of the comments accessible.
useless
This is a useless person's idea of what a router control app looks like. A bunch of flashy stuff with no function. Can't. GCI is staffed by a bunch of DEIs who have no business working in tech. The browser based router admin panel is preferred and has a lot more functionality, but the critical stuff like device list and DNS mgmt has been deferred to the app, which doesn't even provide useful information and is difficult to navigate.
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Not great
Pretty terrible app interface. Not intuitive, no search feature, but biggest issue is can’t find usage info, specifically how much we have left for the month. Tech support can’t help me because I don’t know our “verbal pin” even though my question is not related to us personally. My question is simply “where on the app does it show usage?” MyGCI website doesn’t show our usage any more like it used to - it now says “unavailable.” All around pretty bad. Oh and our monthly bill rate is increasing too.
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Something’s good, lacking in others
This app has been helpful with managing schedules for allowing our kids to get on the internet at certain times. It seems buggy though snd sometimes just freezes up and won’t work.
What we really wish it could do was allow access for a period of time and then shut off. For example, turn on for one hour and then shut off. Without having to setup an entire new schedule. This would be really helpful for parents who want to reward their kids with screen time. Right now you can just turn it on but then have to go back in and turn it off.
What we really wish it could do was allow access for a period of time and then shut off. For example, turn on for one hour and then shut off. Without having to setup an entire new schedule. This would be really helpful for parents who want to reward their kids with screen time. Right now you can just turn it on but then have to go back in and turn it off.
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Why? Just. Why?
Of course GCI is requiring an app to do literally anything with the router/modem that they make you get to use their service. Unsurprisingly, it’s not intuitive and is just as lousy and unreliable as their internet service.
Trash
Woman at GCI didn’t even set my account up right, gave me a HomePass device that was already claimed and more and more problems. That’s GCI for you.
horrible
horrible
App Doesn’t Work
Keep getting error 422 so can’t change settings and why would GCI make it app only? Why not have the app be optional and still be able to change settings on the web? There is no benefit to making it app exclusive, it doesn’t make it more convenient if the app doesn’t work.
Modem says I need it, does nothing
The modem won't let me change the wifi settings and tells me I need to download the app. The app has nowhere for me to change wifi settings.
Garbage can with antenna
Can’t keep a stable signal. Probably using some lazy AI with bugs in it to create “optimization” which really creates ping issues and jitter, instability, and mostly just data collection I’m assuming. Would like to be able to reset or power cycle the router/modem from the app. Hot garbage.
I just want to change the WiFi password
Like the title says. I just want to change the WiFi password but I can’t in the web interface anymore because it forces you to the app which errors out before you can even get past the login screen. Obscene to pay $200 a month for this.
Terrible company
Terrible and inconsistent services, crappy customer support, exorbitantly high pricing, and not any sort of acknowledgment of their own deficiencies because they have a monopoly on coverage in the area. this is one of the worst big companies in Alaska if not the worst.
Clear blue skies but no service
Have an outage for no reason. Custom service won’t answer. Going to switch providers.
Complete garbage
If you expected this to work then you must be new to GCI. This app removed many of the options we had when using the web interface and made everything less intuitive. For example, how do you turn off WiFi? I don’t want it because I’m using my own router and this one is just interfering with my signal. Or, how do you change channels for WiFi? Those are all standard, basic features of any router. Who decided that customers shouldn’t be able to access those settings? But, that’s GCI for you… Avoid like plague.
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Garbage
Worse app out there nothing but spy ware no help run as fast as you can
Great for monitoring, one issue
Love it for monitoring my friends and family and how much data we use. Can easily turn off devices if I accidentally left them on (smart bulbs, tvs ). However, I have enabled the setting to get notified when certain people arrive and leave the WiFi, but it does not seem to work.
Who asked for this?
Half the features of the web-based management but less organized and twice as slow! I’m gonna have to start using my own equipment cause this app is REALLY bad.
terrible app
Not only did GCI force me to use their app that rarely functions, I had to readd all of my port configurations that I had previously made only for them to still not work. Ive done everything that I had done previously when I originally added them however when i go back to the app after applying the changes theyre all gone in a matter of seconds. Then when I try going to the router homebox to do what I know works, it tells me that I can use this awful app to change all of my settings. Now this wouldnt be a problem if the app actually functioned as intended, but it NEVER does.
Then when I try to opt out of this god awful app service, I was put on hold for three hours and hung up on.
Then when I try to opt out of this god awful app service, I was put on hold for three hours and hung up on.
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