Waste of an app
to their new single port modem and since i have my own better routers this app wont work because it is “NOT A GCI ROUTER” and now this app will not work and it’s nothing more than a money game to buy their router so this app will work. I give GCI a negative 100
Can’t close tips
Every time I open the app (even after uninstall and reinstall) the screen shows that my network is still setting up and it shows me the tips carousel. I’m unable to close the tips carousel to name my network which is what I’d like to be able to do.
Waiting for the day GCI gets competent
Fastest speeds in AK but your internet goes out 5-6 times a day, worse than Xfinity and more expensive too, awful company that over charges with extra fees and overages but can’t keep its service online for more than 1-2 hours straight in 1 day, I pray for the day Alaska gets a decent provider that has a handle on their service
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Account creation problems
The app won’t send me the registration email so I can create an account. My regular gci account login doesn’t work. Trying to change settings on my router so it fully functions but the router admin portal tells me to download the app, and the app doesn’t work. Extremely frustrating. GCI support is also zero help with this and refused to send someone out.
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New update- garbage
It not user friendly, it’s confusing nothing is worded to where it makes sense to turn off internet on selected devices. Now you have to make groups? But it won’t even keep the internet off when I scheduled it.
As a mom that works with easy and direct, this app will piss you off before bed time. I miss the old app.
As a mom that works with easy and direct, this app will piss you off before bed time. I miss the old app.
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Doesn’t work
What the title says. Won’t allow me to logon. Went through the process of finding my user ID. Reset password. Just spits errors back at me when I log in using the correct things. Cool login screen simulator I guess.
Not functional
You can’t even get into the app, as is ALWAYS the case, I find, when it comes to GCI. I’ve not once been able to do anything online or in the old app and the new app is just more of the same. All I get is an ERROR 404 no matter what I try. $200 a month for a useless service.
Need Info?!?
Being able to access just one out of 162 noted reviews does not add much as far as trust that this will be a useful and non-buggy app. Please make the rest of the comments accessible.
useless
This is a useless person's idea of what a router control app looks like. A bunch of flashy stuff with no function. Can't. GCI is staffed by a bunch of DEIs who have no business working in tech. The browser based router admin panel is preferred and has a lot more functionality, but the critical stuff like device list and DNS mgmt has been deferred to the app, which doesn't even provide useful information and is difficult to navigate.
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Not great
Pretty terrible app interface. Not intuitive, no search feature, but biggest issue is can’t find usage info, specifically how much we have left for the month. Tech support can’t help me because I don’t know our “verbal pin” even though my question is not related to us personally. My question is simply “where on the app does it show usage?” MyGCI website doesn’t show our usage any more like it used to - it now says “unavailable.” All around pretty bad. Oh and our monthly bill rate is increasing too.
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Something’s good, lacking in others
This app has been helpful with managing schedules for allowing our kids to get on the internet at certain times. It seems buggy though snd sometimes just freezes up and won’t work.
What we really wish it could do was allow access for a period of time and then shut off. For example, turn on for one hour and then shut off. Without having to setup an entire new schedule. This would be really helpful for parents who want to reward their kids with screen time. Right now you can just turn it on but then have to go back in and turn it off.
What we really wish it could do was allow access for a period of time and then shut off. For example, turn on for one hour and then shut off. Without having to setup an entire new schedule. This would be really helpful for parents who want to reward their kids with screen time. Right now you can just turn it on but then have to go back in and turn it off.
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Why? Just. Why?
Of course GCI is requiring an app to do literally anything with the router/modem that they make you get to use their service. Unsurprisingly, it’s not intuitive and is just as lousy and unreliable as their internet service.
Trash
Woman at GCI didn’t even set my account up right, gave me a HomePass device that was already claimed and more and more problems. That’s GCI for you.
horrible
horrible
App Doesn’t Work
Keep getting error 422 so can’t change settings and why would GCI make it app only? Why not have the app be optional and still be able to change settings on the web? There is no benefit to making it app exclusive, it doesn’t make it more convenient if the app doesn’t work.
Modem says I need it, does nothing
The modem won't let me change the wifi settings and tells me I need to download the app. The app has nowhere for me to change wifi settings.
Garbage can with antenna
Can’t keep a stable signal. Probably using some lazy AI with bugs in it to create “optimization” which really creates ping issues and jitter, instability, and mostly just data collection I’m assuming. Would like to be able to reset or power cycle the router/modem from the app. Hot garbage.
I just want to change the WiFi password
Like the title says. I just want to change the WiFi password but I can’t in the web interface anymore because it forces you to the app which errors out before you can even get past the login screen. Obscene to pay $200 a month for this.
Terrible company
Terrible and inconsistent services, crappy customer support, exorbitantly high pricing, and not any sort of acknowledgment of their own deficiencies because they have a monopoly on coverage in the area. this is one of the worst big companies in Alaska if not the worst.
Clear blue skies but no service
Have an outage for no reason. Custom service won’t answer. Going to switch providers.
