Alberta Health Services User Reviews

Customer Experience

Positive experience25.0% of reviews
Neutral13.5% of reviews
Negative experience61.5% of reviews

~ Based on 52 written reviews from the US App Store.

Is Alberta Health Services Safe?

Alberta Health Services has mixed safety signals based on user ratings. AppsHunter Safety Score for Alberta Health Services is 57/100.

This assessment is based on 49 user ratings, with an App Store average of 2.6/5.

Is Alberta Health Services Legit?

Alberta Health Services appears to be a legitimate app. AppsHunter Legitimacy Score for Alberta Health Services is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Payment

Can I use my debit card to pay? I don’t have a credit card.

Poor timing

Whatever waiting time it tell’s you increase that by 3-4 times . Very freaking inaccurate

Inaccurate

If the estimated waiting times are completely unreliable, why bother?

“This app has been designed…”

There doesn’t seem to be any design either developmentally or on UX here. The choices in this app appear to be what was technically easy to implement and maintain, without an understanding of PEOPLE – not AHS employees or politicians – who need it.

Useless App

Actually gives very little information. Information that can be found by Googling it. Garbage😡

It has it’s uses but wait times are not accurate

The app itself offers a lot of basic information and provides sufficient answers and resources related to what one would expect but we just drove 40 minutes to one of the facilities based on the wait time shown only to be told that it’s actually 3 or 4 times the wait. More than obvious that wait times are based on so many different factors, so maybe those should be considered.

AHC itself and its leadership hasn’t improved in years but needs to before it’s too late
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Useless

When making this app complicated and useless?

What a joke.

I’d have this app 0 stars if possible. Glad to see tax dollars well spent.

This is just a joke

This is just a joke to call this “an app” in 2022. Make it useful good working app and add a connection to Apple Health. Those guys already know how to manage it in the best way, so just give me an option to put my data in there.

Waist of time

I downloaded it and it doesn’t even open

Wont even load.

Sad 😞

Not accurate at all

What is the point of looking at wait times when they are no where near to the actual wait time? You look at it and it says 30 mins. But the hospital tells you 4 hours?! Get more realistic in what you report to people.

An absolute waste of time.

It deserves no stars at all! Simpler to just use Google. It likely just uses Google to get its information anyway.

Would have given more stars

I used the app and I thought it was working great till it charged me 2 separate times for me to extend. It was only supposed to charge me $2.50 the second time. Instead it charged me $9 + $11.25. There is no number to call

React Native Trash?

The old app felt like iOS 5 and hadn’t been updated. I have no idea how this version was ever approved.

It doesn’t fill the screen of my device correctly. You can swipe back through every screen. The tab bar doesn’t work correctly.

AHS should have continually updated what they had instead of rewriting it so that it’s worse than a web page.
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It looks like iOS 6 on iPhone 4

Seriously, step this up.

Abuse of Services

My husband has a device in his chest that pumps in the place of his heart because his natural heart cannot pump properly. When there is an issue with his pump, it is a true emergency, since without immediate help he would die. The emergency system always works for us and he does not have to wait for hours to be seen.
What I am fed up with is the number of folks I see in emergency waiting rooms who are non emergent and should be going into a walk-in or urgent care clinic There was a couple recently whose child had cut his finger. The mother showed me the cut and I have to say I was appalled that she would take him to emergency when a clinic could easily have taken care of it. I asked her if she had considered a walk-in clinic and she told me the hospital was closer, all the while she and her husband complained about the wait!
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Garbage

When to go to app it only shows Calgary, not everyone lives in Calgary. When you do find hospital that’s local you can not save as default. It defaults back to Calgary therefore I give it a fail.

Not accurate at all

So far we’re at 3X the estimated wait time. And of course everyone moves like a bunch of sloths. What a joke.

Neglected

Last update was 9months ago yet they have been promising more features like paying for parking and alerts when meter is running low but still nothing. Emergency wait time is nice but ultimately depends on triage how long or little you wait. Nice idea but half baked. Lots of potential.