App just doesn’t work
Ever since I downloaded this app for the trial, it has not worked properly. They charged me for the year, even though I tried to cancel it before the trial ended. I feel completely scammed. Every time I go to use it it refuses to play stories and function properly. Really disappointing because I was super excited to use this app.
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Did not work at all
I just had the loading icon appear on a blank screen. Never loaded no matter how many times I updated or deleted the app and downloaded it again. Reached out for support and never got a response
Okay app still needs time to mature
I like the concept, and it’s not new… talented celebrity actors and actresses reading audiobooks have been around for a while. This app has specialized on it. My initial experience and review- The app works, but they’re still working on building their library. It feels like the app is still being developed, I’m not a fan of the UI- I feel like it’s designed to hide the lack of content. I haven’t been erroneously billed or anything like the other reviews mentioned. I would encourage the company to decrease pricing until there is more content, but I suspect they need the capital to hire more actors/pay royalties. So I would advise customers to look for a deal or check it out for a week/month before committing.
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Poor Customer Service
Admittedly, I made a mistake and did not set a reminder on my calendar to cancel the trial period before I was charged $129 for the annual subscription. On the day, or the day after the charge, I immediately contacted support on Dec 20th (initiated from the app) to ask kindly if they could reimburse me, as I had not listened to anything at all. I also contacted them on Dec 24th, Dec 28th, and Jan 2nd. To ensure I did not miss a response, I have checked Spam/Junk as well. At this point, while the refund would go a long way for me, it is the lack of response that is bothersome. I have cancelled my subscription, though I still have access for a year, which I really do not want.
I am sure if one does not need to contact support, you will enjoy this app. Though the lack of response is very disappointing. I have not had an issue like this before.
I am sure if one does not need to contact support, you will enjoy this app. Though the lack of response is very disappointing. I have not had an issue like this before.
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No CarPlay
This is wonderful. I’m thoroughly enjoying the stories. My only wish is for compatibility with CarPlay.
