Alipay User Reviews

Alipay - Simplify Your Life
Alipay - Simplify Your Life
Alipay (Hangzhou) Technology Co., Ltd.

Customer Experience

Positive experience19.7% of reviews
Neutral5.5% of reviews
Negative experience74.8% of reviews

~ Based on 730 written reviews from the US App Store.

What users say

Is Alipay Safe?

Alipay - Simplify Your Life has mixed safety signals based on user ratings. AppsHunter Safety Score for Alipay is 58/100.

This assessment is based on 4,230 user ratings, with an App Store average of 2.9/5.

Safety Analysis

44.2% of ratings point to a safe experience
5.8% of ratings suggest some concerns
50.0% of ratings point to a risky experience

~ Based on 4,230 App Store ratings for Alipay.

Is Alipay Legit?

Alipay - Simplify Your Life appears to be a legitimate app. AppsHunter Legitimacy Score for Alipay is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Hello Bike Taobao splash screens

Seriously. You’re supposed to be communist and not so capitalist. When we unlock a bicycle. NOBODY wants to wait 5 seconds TAoBao splash screen. You are making your users hate you. Pure marketing greed which is China. Adverts everywhere.

Usled without a chinese SIM

Most functions don’t work of you don’t have a chinese SIM card. Sms verification does not work and you get stucked

Disgusting AI

Disgusting and greedy corp, the heck’s the need to put freaking AI in a payment system? Do you ever see a freaking POS machine the need to label AI in your freaking face?

Please

Пожалуйста добавьте поддержку российских карт unionpay

Trash app

Rejected 3 of my cards with different errors for each. Unusable.

Compte bloqué dès l’installation

J’installe l’appli, je rentre mon ID (validée), je rentre ma carte bancaire (ça semble bon), et puis une notification de restriction impossible à lever. Un service client inutile qui n’apporte pas de solution concrète autre que de créer un nouveau compte (sérieux ? Un gros manque de transparence et d’explication claire). Bref wechat semble déjà plus accueillant pour les étrangers.
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非常垃圾

真的是非常垃圾的一款软件,越更新越卡,同样网络,比其他软件打开的慢

包子馅

包子馅凉了

Help

Cannot register as a foreigner. Help and option turns Chines

更新的太差了

更新的什么破东西 我真服了 芝麻信用涨 天天做任务一周就涨一两分 那我准备弄到什么时候。。。

искать другой выход!!!

Приложение хня, отправила 12.000 тысяч с РФ банка, ушли в не бытие, на Алипэй денег нет. Юнионпэй 2026 года выпуска не привязывают, кошелек путешествия не открывают, соответственно деньги перевести невозможно с РФ карты

Transfers aren’t allowed?

I’ve been sending money to my family overseas, now all the sudden I can’t send any money unless I am a Chinese citizen? Fix this

Terrible!

They keep rejecting my verification and I’ve submitted what is required, I don’t know what their problem is! I’ve switched to we WeChat instead.

“Alipay international card only supports daily expenses” error message

I’ve been using Alipay for several months now and all of the sudden I started getting the error message “Alipay international card only supports daily expenses and does not support functions like transfer”. Now I can’t use it at all. Please fix whatever bug this is!!!!

AI customer support is useless

Literally no help at all, can’t connect to a human support and just sends the same automated messages in a loop. Absolutely useless

impossible to use

uses ai for everything. impossible to get working unless you go through 10 different rounds of “verification.” you can do everything right and still be denied access

Please make app smaller (take up less storage)

1G every time after downloading is not usable for me. I have to delete and reinstall to save space. Clearing cache is not enough.

Terrible interface and hard to use

The interface is way too complicated. Really hard to find what you want.

在淘宝里面居然没有微信支付

在淘宝里面居然没有微信支付!

Actually dumbest app ever

This is the worst app ever designed, glitchy, I can’t even verify and create a metro card in Xi an. China you have 1.4 billion people and can’t make a decent app that you enforce everywhere.