Alipay Reviews: Is It Legit?

Alipay - Simplify Your Life
Alipay - Simplify Your Life
Alipay (Hangzhou) Technology Co., Ltd.

Customer Experience

Positive experience19.5% of reviews
Neutral5.3% of reviews
Negative experience75.2% of reviews

~ Based on 753 written reviews from the US App Store.

What users say about Alipay

Is Alipay Safe?

Alipay - Simplify Your Life has mixed safety signals based on user ratings. AppsHunter Safety Score for Alipay is 57/100.

This assessment is based on 4,310 user ratings, with an App Store average of 2.9/5.

Safety Analysis

44.1% of ratings point to a safe experience
5.7% of ratings suggest some concerns
50.2% of ratings point to a risky experience

~ Based on 4,292 App Store ratings for Alipay.

Is Alipay Legit?

Alipay - Simplify Your Life appears to be a legitimate app. AppsHunter Legitimacy Score for Alipay is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

操作各种不人性化

整天想着把用户拉到自己生态,软件难操作!

你赢了

恭喜你,成功进入了我再也不会使用的应用列表了!

Managing Director

An awesome app

Don’t recommend

This is a garbage app. It claims that you can use a U.S. phone number and link a Visa card, but neither actually works.

支那猪快速支付

辣鸡很好吃,大陆猪猪多吃点

Не добовляется рыба карта

Ничего

Keinerlei Support

Solange die App läuft, ist sie wirklich gut. Bei Problemen erhält man leider keinerlei Unterstützung. Nach einem Einkauf bei einem offiziellen HUAWEI Händler in Shanghai wurde mein Account mit dem Hinweis „suspicious transaction“ gesperrt. Trotz mehrfachen Uploads meiner Ausweisdokumente und mehrfachem Kontakt mit der Hotline gibt es seit 6 Monaten keine Lösung. Ich kann nur WeChat empfehlen. Läuft immer perfekt!
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莫名其妙添加个ai

芝麻信用页面莫名其妙多了个什么大表鸽ai页面,难用死了。之前我自己去领分领芝麻粒,这个烂ai还要点,难用死了

♏️

No issue

大杂烩

好好的支付软件不做,非要转行做大杂烩,结果越用越重,用户也越来越少吧,更优质的用户也推到了京东和微信上去。

Problem with account

There were problems, block the Depay account, came to China in Beijing, filled myself with lindens on the Novorossiysk number and transferred money and two accounts, then the third time when I started
transferring, they blocked my account and now I can't pay anything, I can't get into the park ne Rosell for which I came here.
The Alipay application itself says that it will be blocked in six days, but by this time I will have already left here on vacation.
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乐色

越更新越垃圾,之前在app外面可以用快捷指令直接打开付款或者扫码,现在过了一段时间没打开就打开不了页面,只能先打开app首页,再手动点开

垃圾

强制更新滚

开通花呗

亲爱的支付宝工作人员,您好!支付宝是一个随时随地都可以让我们支付购物的平台,我很喜欢使用支付宝,平时都是正常使用没有不符合规定的行为,但是我的账号被一些人 恶意投诉,导致之前开通的花呗功能突然给我关闭了,我每个月需要使用花呗
来缓解生活的压力,突然关闭对我的影响很大,对我的生活和学习带来了很多的不便,恳请官方明察,我很喜欢支付宝,我认真学习过平台规定,近期没有触犯了支付宝行为规范,但是被恶意举报了导致支付宝花呗功能
被限制了。,在此我感到十分地苦恼,请官方大人明察,给予我账号恢复重新开通花呗功能!请尽快帮忙处理,万分感谢辛苦了,谢谢

In-App Verification Issues

I tried to verify my phone number, but I have not received any SMS from Alipay, even checking spam. I tried to verify using facial recognition and passport, but the app failed to verify. The last option is to verify by Chinese bank card, which I do not have because I am a foreign national.

Unable to use UK bank account while travelling

It is a shame to use this app like this when the company is unable or unwilling to properly support the customers.

I travelled to China from UK and planned to use Alipay for every day payment. However the app couldn’t allow me to use and add my UK bank account or make payment while my friends were able to use the same service without any problem.

I contacted customer support 4 times. The English speaker customer service was very difficult to understand and communicate with, and on multiple occasions I was asked to upload my passport and facial verification photos. I complained the verification process 4 times but the issue was never resolved.

Eventually I was asked to submit my passport and my card photo again for a final verification. After doing so, I contacted customer service once more, only to be told that they couldn’t explain why my transaction had been blocked. I was told that the only solution was to open Chinese bank account which I didn’t wanted to do.

In the end the customer service simply told me that they couldn’t solve the problem and couldn’t even provide a reason for why my transactions were blocked.

This was extremely frustrating, especially when travelling abroad and relying on the app for basic payments. The lack of transparency, poor communication and lack of effective customer support made my experience with Alipay very disappointing and frustrating.
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支付宝より微信支付の方がいい。

変な明らかに中国の捨て垢と紐づいていた。なんとか担当者と数時間やりとりし、一度そのゴミアカウントは外せた。
その次はいきなりログインに制限かかった。
しかもちょうど重慶にいる時だ。
そのせいで改札出られなかった。
めちゃクチャセキュリティがゴミ。
そのくせ犯罪者のへんなやり取りは残されてそのせいで使えない。
セキュリティエンジニアのレベルが低いかもしれない。

支付宝を捨てて微信支付が良さげ。

花头经可以不要那么透吗

支付App的内容和图标就和你们的事业部一样,分分合合花头经很透

臃肿

垃圾太多 app图标有ai太丑

Horrible app

I used this app back in 2024 in China. It worked just fine no problem at all . But this time right now I’m in China. It keeps asking me to verify my account for some small transactions I had. I did a couple days ago with my phone number.Today I was going to pay 16 rmb. It asked me again. This time it asked me to upload images of my id card, my credit card and me holding my id card. Ridiculous! I am deleting this app now!
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