Doesn't work
Cannot get past the login page. Waste of an app. Surprised the company allows it to stay up.
Apple Should Remove This App
As countless others stated, login screen doesn’t work properly. You can enter the correct credentials, it won’t log you in or will say wrong credentials.
Use the same login credentials on a desktop, and it works.
Whoever made this “app” should be ashamed as well as the company for allowing this to be out there to begin with.
Use the same login credentials on a desktop, and it works.
Whoever made this “app” should be ashamed as well as the company for allowing this to be out there to begin with.
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Uses, Impossible to Log In
This app is pointless. It is completely impossible to get logged in. Once I put my password in, it sends me to a screen to receive a code to continue. I chose text, put that code in making absolutely sure it is correct, and it takes me right back to the login screen asking for my password. Put my password in, then it is back to the screen to have a code sent, ask for new code, put that in making sure it is correct every time, then it takes you right back to the login screen again. Just a constant loop of this. Has been this way for over a week and have tried about 20 times now. Why have an app buy make it completely impossible to login? Would give it ZERO stars if possible. Trying to contact customer support does nothing to fix the issues. Take it off the Apple Store if you are not going to support the app so people don’t waste their time trying to log in.
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Non-functional
The app doesn’t work. At login, the 2FA for email doesn’t work at all. 2FA text doesn’t have an auto-fill from messages. Upon entering 2FA info, you’re simply returned to the login screen. Why does this app even exist?
App sucks
This app absolutely sucks if I can give it zero stars I would one star is an understatement. This app wouldn’t even let me login. I couldn’t get past the second step verification. All it does is buffer wouldn’t even waste your time. Downloading it.
Awful
Recently the app has pretty much stopped working. I can login but the navigation buttons have all totally disappeared and I’m stuck at the home page. Useless
Worthless
So slow. Multiple attempts to verify.
Can’t log in
As others have stated, this app will not let you log in. You get a login screen, then it asks for a 2FA, you enter the response and it loops back to the login screen. Lame.
Terrible
They should be embarrassed by how bad this app and customer care is. Truly embarrassing.
This is not user friendly
Too many parts of this app just do not work. Error messages all over the place.
App works but..
It’s outdated, had to register first on the website, unknown how secure it is (very outdated) and the Provider Search feature leads to a 404 ‘directory not found’ error
scary
scary
Horrible app
If I could give this app negative I would. Login doesn’t work it just kicks you back to the main login screen and it looks like it was created in 2001.
Not working at all
This app will not go further than the authentication step. It’s so frustrating!
JOKE
App is worthless
Useless
The preview should be a login screen, because you will never get past it. As many times as I’ve tried logging in via the app, it continues to fail. No problems logging on through the web.
Garbage
App insists my username and/or password are wrong. THAT is wrong. Both are correct. Copy/pasted directly from my password manager. Wound up just using the site via Safari using same password manager. This is just embarrassing, yet very common it seems with health insurance apps.
Not working
App does not allow entry
Pathetic. Useless. Zero stars.
Not even worth trying this app. It is non-functioning. Can’t even log in. Or get help. App hasn’t been updated to fix issues in two years. Don’t waste your time. What a joke. This is beyond frustrating considering annual increases in my insurance premiums. Can’t make a useable app.
ZERO STARS
Worthless app. Unable to login with correct credentials. Also, the forgot password or username links do NOTHING when you click them. No way to even login to this app. The company and app developers should be embarrassed. How is it 2024 and a company of this size has such a poor app? Very concerning that this is who handles my health insurance.
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This app is virtually worthless
It never works for sign in. Simply useless.
