Alltru Credit Union User Reviews

Name: Alltru Credit Union
Rating: 4.8 (5338 reviews)

Alltru Credit Union

💰 Finance

Customer Experience

Positive experience66.7% of reviews

Neutral2.8% of reviews

Negative experience30.6% of reviews

~ Based on 72 written reviews from the US App Store.

What users say

Summarized from real user reviews of Alltru Credit Union. Based on 5.3K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Great customer service
💯Excellent credit union
🚀Smooth and efficient processes
🔒Secure banking experience

Negative things

🐛Technical issues with the app
🤔Confusing app design choices
🔁Frequent verification required
⏱️Delayed transaction updates

Is Alltru Credit Union Safe?

Alltru Credit Union appears safe based on user ratings. AppsHunter Safety Score for Alltru Credit Union is 96/100.

This assessment is based on 5,338 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.2% of ratings point to a safe experience

1.8% of ratings suggest some concerns

1.0% of ratings point to a risky experience

~ Based on 5,338 App Store ratings for Alltru Credit Union.

Is Alltru Credit Union Legit?

Alltru Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for Alltru Credit Union is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great Service

Always there when I need them

PhyllisQueen

25 days ago

Response from developer

Thank you very much for your 5-star review!

Not user friendly

Bill pay menu is not user friendly. App needs to be updated for better user experience. I called for help and was told to go through the browser. Update app with better menu and layout options.

Pkf 1998

a month ago

Response from developer

Thank you very much for your feedback. Updating the Bill Pay feature is a top priority for us, and we are working to enhance the member experience.

Satisfied

Wonderful app no disappointment.

Mrroy2

2 months ago

Wonderful

When I need to check my balance are what I buy it’s great

Tubfat

2 months ago

Response from developer

Thank you very much for your 5-star review!

Happy Customer

Alltru CU is where we have gone for over 30 years. The staff is respectful, courteous, and understanding of our situations. We have borrowed money many times. When I was on strike they really helped us keep our necessities. I highly recommend Alltrue CU and my wife and I are proud members.

asitwasinthebeginning

4 months ago

Response from developer

Thanks for the review! I'm glad you've had a good experience and that we could help you in your time of need!

Slow operating

No matter where I’m at where I go whether I’m on WiFi or off the app is constantly glitching. It’s slow, and need multiple closes and reopening of the app to get results

Alana Hess

4 months ago

Wonderful

Great bank

turk2022

7 months ago

App feedback request is excessive

App constantly harasses you to review it or leave feedback.

The “I’m not liking the app” button goes to a feedback form. The “I’m loving it” button goes to the review page for the app.

Team_Hateduck

7 months ago

Changing app

It used to be more user friendly. You keep changing it. Frustrating!

steve St Charles

8 months ago

Very easy

Super easy to use I’m loving it so far

Nearbypanda

9 months ago

Best Bank

Best Bank I Ever Had , I Will RECOMMEND THIS BANK TO ALL MY Family & Friends . 💯

Pat_Pat18

a year ago

Awesome CU

Alltru is an excellent credit union

CSexton15194

2 years ago

Loans

This could have more information on payment dates and interest information. Would love to see an upgrade.

TamraK1963

2 years ago

Response from developer

Please email us details about exactly what you'd like to see at ContactUs@alltrucu.org.

Great service

Recently I worked with Nadia and Emma on a loan closing..! The process was so smooth with these ladies..! I recommend you use Alltru Credit Union for all of your loan needs..

Shelitta

Charlie’s Gigi

2 years ago

Response from developer

Thank you so much for your 5-star review and kind words. I will be sure Nadia, Emma and their supervisors are aware. We appreciate you!

Cheronda

I Truly Love my Bank and the Members Thank You for being a great Credit Union🤗

ms2sexy

2 years ago

Technical issues

The app is a good app but there is always something going wrong on the app!! It won’t let me transfer any money , will not let me lock my credit card I have through them , the app is just inconvenient at this point and annoying to have. Also made me verify myself trying to transfer money and it made me send a code that never even came so now I have to just call to get the money transferred! You guys need to fix it asap!! This is scammers have it so easy.

Shantim3

2 years ago

Facial recognition

Only thing I would like to change about your app is the fact that I should not have to remember my password and put it in every time it should go off of my facial recognition

rdayzz

2 years ago

Response from developer

The app is designed to use your device's security option. If your device is set up for facial recognition, then that's what the app will also use, when you elect to use it on the login screen. We'd love to help you troubleshoot this issue. Please send us an email with all the relevant details to ContactUs@alltrucu.org. Thank you for the opportunity to serve you.