Do not buy
I am a proud owner of almond plus
I backed almond on kickstarter and am a proud owner. This guy had done great work beautiful equipment and decent support. But like all small companies they fell on hard times being in hardware is brutal. And I love these guys, the product I still own it after so many years and want to use it. But there is no support. They must have shut down. Even though their support pages are up and Amazon still shows products which is very weird.
I backed almond on kickstarter and am a proud owner. This guy had done great work beautiful equipment and decent support. But like all small companies they fell on hard times being in hardware is brutal. And I love these guys, the product I still own it after so many years and want to use it. But there is no support. They must have shut down. Even though their support pages are up and Amazon still shows products which is very weird.
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No Cloud, No Support
Maybe it's because of the intrusiveness of Chinese-made network devices, but I guess I feel safer knowing Securify's reach is no longer extended to our private homes. There is no response from their support e-mails, and the phone number is disconnected. Yet, these devices continue to be available for sale. It makes no sense, continue to sell products to dumb Americans (like moi), with zero support.
The only way to connect to the Almond devices is via local connection. I use 2 of them as WiFi extenders. The LAN side of the WiFi is spotty, but effective(eh). The back haul holds pretty stable.
Buy another brand! Sadly, they're all Chinese products, sorry 'bout that.
The only way to connect to the Almond devices is via local connection. I use 2 of them as WiFi extenders. The LAN side of the WiFi is spotty, but effective(eh). The back haul holds pretty stable.
Buy another brand! Sadly, they're all Chinese products, sorry 'bout that.
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Не работает облачный сервер
Не получается зарегистрироваться в облачном приложении для управления роутером алмонд из любой точки мира. Прошу исправить в приложении. Страна Россия.
App forgets router password
App and router used to work great but since I ungraded my phone the app won’t remember the router password for a local connection so I can control my z wave devices . I have to enter it every time I open the app.
Clearly I need to get a new controller for my items.
Clearly I need to get a new controller for my items.
Cloud connection failed
Cloud connection is not establishing from last few months. Tried contacting developer through email, but no reply. System is paralyzed without cloud connection.
Almond wi-fi router
Constantly drops connection. No updates for the app or device in years. Time to switch routers to a different brand I suppose. App says you can connect locally to control router when the cloud is down but when you connect locally there's no options in app to do anything. You can't even restart the router. It's a shame because I really liked the touch screen and style of this little router/range extender.
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Not working
Almond app has lost its reliability. Every 2-3 months it losses the cloud access and soon after it will start loosing the local connection as well. Rebooting the router will fix the local connection but for couple of days and when cloud connection error is reported via email they will take month/s to solve it. And this whole scenario will be repeated again in 2-3 months
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Very unreachable company
I have been trying to communicate with securifi but they don’t answer emails, text or calls. The server has been down for sometime now. Cannot set devices. I am planning leave this company.
Becoming pointless
Getting irritated with tech support. Takes a week to respond via email. Now the app isn’t working with router or extender (both are almond)
Печаль
Проект умер. Это был лучший и самый универсальный из хабов, что я испытывал. Очень сожалею. Очень.
Frustrating
I keep getting “almond offline” messages, and I’m unable to see what’s going on. I use this for work, this hiccup mean I get no days off.
Also the device history is weirdly organized/useless. You don’t get a detailed history of when motion has been detected or anything else. It just shows you random points in time, days and weeks apart. You can’t just view daily activity.
The support phone line is useless, and I’m still waiting on an email back from the support email provided.
I highly recommend finding a different app if you have anything you care about that you are monitoring away from home.
Also the device history is weirdly organized/useless. You don’t get a detailed history of when motion has been detected or anything else. It just shows you random points in time, days and weeks apart. You can’t just view daily activity.
The support phone line is useless, and I’m still waiting on an email back from the support email provided.
I highly recommend finding a different app if you have anything you care about that you are monitoring away from home.
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Minimum configuration
You can do only minimum configuration. The only way you can really access advanced features is from the browser interface.
App is horrendous!!
WiFi is decent, app is crap!
She
It’s working excellent
Offline Almond
Whenever I tried to disconnect one device, the message of Almond Offline appeared and I couldn’t disconnect. Really frustrating
No instructions or manual
I’m trying to setup port forwarding on my almond plus so o logged in from my pc only to be met with a message that forwarding is only accessible from the App. So I opened the app which I’ve never used and can’t find anything to do with port forwarding. What’s worse is that I can’t find any instructions when searching the internet. No doubt tech support can talk me through this but it’s Sunday and they’re closed. The manual for the Almond router is only 39 pages and doesn’t mention the app at all.
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Almond Router and Range Extender
A few years ago I purchased an almond to use as a range extender and it worked awesome! Last year my WiFi started to slow down significantly and I figured it was my service so I bought an upgraded almond to use as a router. I liked the features and though the WiFi was a little better it wasn’t significant. A couple months after using the router and range extender my internet started to disconnect constantly. I would use the app to check on the settings and users but it never updates in real time or it says the almond cannot be reached even when I’m in “local connection”. I have contacted support several times and they are very kind but I feel like their assistance is either a temporary fix or no fix at all. I have also upgraded my internet provider and my WiFi is still laggy. The app is zero help if the almond disconnects. I do like the features the app has however most only works with subscription. Also I wish it was easier to delete individual devices. My favorite feature is being able to block individual devices (so long you label them with a name when the first connect, otherwise there’s no way to tell which device is which). I will continue to use the almonds and app for now but I wish the app would provide updated/new features that would make the experience better for its users.
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Disappointed
This app goes off every night such that I have to shut down my iPhone and reboot every night. Even then, the App does not always work no matter what I do. The data to control the settings is not for an ordinary person. One has to be very tech savvy to figure out the problem. Even when I call for support, the reps are very polite and have to run through the entire installation each time. One should not have to do that as often as I do. I will look for a new product that is easier for a lay person to manage.
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Great interface and support
I have had these for a few years. 3 meshed and they cover 5000 sq ft and outside. I have lots of ring cameras on one network and other devices on the other. I had one fail and the replaced it immediately.
Almond is a great idea
But it is so difficult to deal with. I would never purchase this & it’s peanuts again!
