Almost perfect, missing features other bank apps have.
Almost perfect, just needs a more intuitive “mine money” UI and show pending transactions.
Easy to navigate
I do all my banking on the app. It's simple to navigate and you can see everything.
I would like to be able to rename my savings accounts on the app.
I would like to be able to rename my savings accounts on the app.
Five Star
Awesome
My bank
AP is awesome, I’m always comfortable and safe using this bank for all my banking needs 😊🤙🏽.
Review
Awesome bank
Kapolei Branch
Aloha Pacific FCU Kapolei branch is no Ka oi without a doubt. Your representatives at this branch are incredibly kind and friendly.
Social engineering is completed by employees in dispute department. Spam and emails (reiterated).
Dear Aloha Pacific FCU complaint department,
I am writing to express serious concerns regarding recent actions taken by your institution concerning my bank account, specifically related to a transaction initiated on 2025. I transferred $1000.00 to an online gaming platform. Shortly after this, my ability to conduct transactions with this platform through my bank account was blocked or restricted.
Your team cited concerns regarding "potential fraud or scam in Hawaii," where online gambling is currently not legal. While I understand the bank's responsibility to identify and prevent illicit activity, I assert that this transaction was legitimate from my end, and I dispute any implication of fraudulent involvement on my part. Furthermore, other financial institutions I use continue to process transactions with this same online platform without issue, which raises significant questions about the consistency and justification of your policy application in my case.
Most disturbingly, I have reason to believe that in the course of investigating this matter, your staff may have accessed information from other bank accounts I own and potentially contacted third parties without my explicit authorization. This alleged breach of privacy and potential violation of banking regulations is a matter of profound concern that requires immediate and thorough investigation.
Beyond the aforementioned issue, I must also highlight a critical failure in your customer service and dispute resolution process. A formal complaint regarding a separate transaction dispute involving what I perceive as fraudulent pricing has gone unaddressed. Simultaneously, I have attempted to communicate with your representative, Kristen, at the Honolulu Hawaii main office, regarding both the account restrictions and the pricing dispute. Regrettably, Kristen's conduct has been consistently unprofessional. She has repeatedly disregarded my emails and phone calls, exhibiting a dismissive and disrespectful attitude. Her statements and actions suggest an inappropriate level of familiarity, which has severely compromised her professional objectivity and created an environment where my concerns are not taken seriously. During a recent phone conversation, she even acknowledged an overcharge on my account, yet no resolution has been provided.
My expectation is for professional and respectful service, adhering strictly to all banking regulations and client privacy policies. I request an immediate and comprehensive investigation into the following matters:
1. The rationale and legal basis for restricting my access to the online gaming platform, particularly in light of inconsistencies with other financial institutions.
2. The allegations of unauthorized access to my other financial profiles and communication with third parties, which I consider a serious breach of privacy and a potential violation of legal responsibilities.
3. The unresolved transaction dispute concerning fraudulent pricing, including a prompt resolution and appropriate reimbursement.
4. The professional conduct of Kristen from your Honolulu Hawaii main office. I request a thorough review of her handling of my case, her adherence to company policies regarding client communication and dispute resolution, and an assessment of any patterns of misconduct.
I urge a comprehensive review of all relevant account activities and internal processes to ensure full compliance with privacy regulations and professional standards. I expect appropriate disciplinary action if any employee is found to have engaged in unprofessional conduct or violated privacy protocols.
I look forward to your prompt attention to these urgent matters and a detailed response outlining the steps being taken to resolve them.
Sincerely,
Tosh I
I am writing to express serious concerns regarding recent actions taken by your institution concerning my bank account, specifically related to a transaction initiated on 2025. I transferred $1000.00 to an online gaming platform. Shortly after this, my ability to conduct transactions with this platform through my bank account was blocked or restricted.
Your team cited concerns regarding "potential fraud or scam in Hawaii," where online gambling is currently not legal. While I understand the bank's responsibility to identify and prevent illicit activity, I assert that this transaction was legitimate from my end, and I dispute any implication of fraudulent involvement on my part. Furthermore, other financial institutions I use continue to process transactions with this same online platform without issue, which raises significant questions about the consistency and justification of your policy application in my case.
Most disturbingly, I have reason to believe that in the course of investigating this matter, your staff may have accessed information from other bank accounts I own and potentially contacted third parties without my explicit authorization. This alleged breach of privacy and potential violation of banking regulations is a matter of profound concern that requires immediate and thorough investigation.
Beyond the aforementioned issue, I must also highlight a critical failure in your customer service and dispute resolution process. A formal complaint regarding a separate transaction dispute involving what I perceive as fraudulent pricing has gone unaddressed. Simultaneously, I have attempted to communicate with your representative, Kristen, at the Honolulu Hawaii main office, regarding both the account restrictions and the pricing dispute. Regrettably, Kristen's conduct has been consistently unprofessional. She has repeatedly disregarded my emails and phone calls, exhibiting a dismissive and disrespectful attitude. Her statements and actions suggest an inappropriate level of familiarity, which has severely compromised her professional objectivity and created an environment where my concerns are not taken seriously. During a recent phone conversation, she even acknowledged an overcharge on my account, yet no resolution has been provided.
My expectation is for professional and respectful service, adhering strictly to all banking regulations and client privacy policies. I request an immediate and comprehensive investigation into the following matters:
1. The rationale and legal basis for restricting my access to the online gaming platform, particularly in light of inconsistencies with other financial institutions.
2. The allegations of unauthorized access to my other financial profiles and communication with third parties, which I consider a serious breach of privacy and a potential violation of legal responsibilities.
3. The unresolved transaction dispute concerning fraudulent pricing, including a prompt resolution and appropriate reimbursement.
4. The professional conduct of Kristen from your Honolulu Hawaii main office. I request a thorough review of her handling of my case, her adherence to company policies regarding client communication and dispute resolution, and an assessment of any patterns of misconduct.
I urge a comprehensive review of all relevant account activities and internal processes to ensure full compliance with privacy regulations and professional standards. I expect appropriate disciplinary action if any employee is found to have engaged in unprofessional conduct or violated privacy protocols.
I look forward to your prompt attention to these urgent matters and a detailed response outlining the steps being taken to resolve them.
Sincerely,
Tosh I
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Scammer!!!!
I always transfer money and it’s near been the in my account!!!!!
Search
Need a “search” query to help search for bank transactions quicker.
USELESS BROKEN APP
I tried to login to the app but the way they made me try to login didn’t work. Whoever thought of this login process is definitely brain dead and doesn’t know the concept of simplified methods. Just use the website via your internet browsers rather than this horrible app.
App kuku
It used to be so easy with the app to transfer $ and look at balance . Now I can’t seem to get on especially when I need to transfer $ quickly . My app is updated so don’t know what the problem is 😳
Check deposit
Terrible for check deposits. Need to take a million pictures just to deposit even though all the information is displayed in the pictures per the instructions.
5 Star
Super user friendly and easy to access account information!!
The Aloha Pacific App.
Awesome.👍🏽🤙🏽
Camera works only sometimes
Over the past few months when trying to do a mobile deposit of a check, it tries to open the camera and tells you to rotate the camera but you can’t even see an image on the screen. You have to close out app, then try it all over again to do the same thing
Quick text will be nice to have
I enjoy this app on my iPad but both iPad and iPhone doesn’t have quick text insert to help people that might have problems of spelling or switching words around I hope they can give quick text soon
Anthony Aila jr
Good job
Keep up the great customer service
Keep up the great customer service
Love
I love that I can check my account anytime and anyplace!!!
Never works when u need it the most
Never works when u need it the most
Mobile deposit issues
Usually this app is wonderful. However, since upgrading my phone to an iPhone 12 I've had nothing but problems with the mobile deposit function. I keep getting errors about my check being not well lit, or my check is bent, and other malfunctions which after speaking with your representatives is not the issue. Please fix this. I would really have to hate switching banks because of something so small.
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