Doesn’t work
The app does not work any longer.
Account activation doesn't work
Unable to use app at all because did not receive account activation email. Therefore, can't setup wifi feature on the dehumidifier.
Doesn’t work Update
Changed to 4 stars. I emailed AlorAir service support and they manually set up my account. They responded quickly and now the app is working. I’ve given 4 stars for the prompt response but they need to fix the app for everyone.
Previous 1 star: I have tried several times to create an account but I never get the email to verify. I have an iPhone 5SE running the current software version (18) and have tried on my iPad and desktop computer but it doesn’t work on any of them. Just for fun I tried the AlorAir-R app and was easily able to create an account. It would appear the issue is with the AlorAir-C app only.
Previous 1 star: I have tried several times to create an account but I never get the email to verify. I have an iPhone 5SE running the current software version (18) and have tried on my iPad and desktop computer but it doesn’t work on any of them. Just for fun I tried the AlorAir-R app and was easily able to create an account. It would appear the issue is with the AlorAir-C app only.
Show more
History not working
A purchased an AlorAir WiFi dehumidifier, particularly due to the reporting capability of the unit. After installation, I spent hours trying to g to determine if something on my network was blocking the historical reporting.
After hours of frustration, I saw in the AlorAir Facebook conversations that history is broken, and should be fixed in a couple months.
A couple months? Really.
After hours of frustration, I saw in the AlorAir Facebook conversations that history is broken, and should be fixed in a couple months.
A couple months? Really.
Show more
No email
This has been horrible no email gets sent to “verify” the account. Tried multiple email accounts and checked spam. Nothing.
App not working
I just received my sentinel dehumidifier and wanted to set up an a wi fi account on the Al or air-c app . The app won’t allow me to sign up!!
The sign up screen as well as the sign in screens are greyed out.
The sign up screen as well as the sign in screens are greyed out.
Terrible app
Can’t connect to the site, won’t log in.
App barely works
Giving this two stars - the app does let me see the current interior RH and my location’s forecast exterior RH, and set the setpoint without physically accessing the unit (which is inaccessible during the winter). So that’s something.
The rest of the app is basically useless - the history function - which i would really love to have - has clearly been abandoned.
Manufacturer should just open-source this thing and let someone who cares take it over.
The rest of the app is basically useless - the history function - which i would really love to have - has clearly been abandoned.
Manufacturer should just open-source this thing and let someone who cares take it over.
Show more
This is garbage
You are wasting your time and money if you this this is the setup for you. Can’t log into the app after registering. Don’t waste your $ on the WiFi version you won’t be able to access it through the app. Regretting this purchase. Horrible customer service. After reading reviews they know of it’s defects and continue to push this garbage on unsuspecting customers.
Show more
Sentinal HD55S
Unboxed and followed the provided instructions. Immediately connected to the dehumidifier. Everything works as advertised.
Someone with tech skills help them
Have had the app since August and it rarely works. The history does not work properly not sure if it’s even collecting data. You need to hire new developers.
Broken app
The signup button is non functioning so the WiFi functionality is useless. Completely ridiculous
The app needs allot of work
I spent the extra $100 on the HDi65 to get the WiFi and have had nothing but issue. I put the unit in a crawl space and wanted the WiFi so I could monitor and adjust as needed without needing to go into the crawl space. The app has frequently (every 3-4 days) gone offline with no ability to login in or use the app. Everytime I call or email about it being offline they say there engineers are working the issue. Obviously something serious is wrong if they can’t keep the app running for more than 3-4 days at a time.
Show more
Just plain doesn’t work
Doesn’t work, sign up button doesn’t work and login button just spins
App therefore Wi-Fi unusable
Can’t login to the app to use the Wi-Fi feature which cost me an extra 100 bucks for the Wi-Fi capability. Contacted support and they responded saying the exact opposite of what I explained so their solution was not helpful. I even had sent pictures. I explained this in my reply and they sent me a login Id and password to try. This still didn’t work and I responded telling them so. It’s been a week and I haven’t heard back. I can log into my account via the website so this seems very flakey that the app rejects my login. Won’t even recognize my email address to reset password.
Show more
Fails to recognize account
After three days the app disconnected from the dehumidifier. For some reason the password wasn’t remembered by my iPhone but selecting “forgot password” doesn’t work - it fails to recognize the user name (an email address). The only alternative is to create a new account. I’ve done this twice. With both accounts it’s failing to recognize the user name and now I’m unable to use the app without creating a third email address. When it worked it was terrific and I’d have given 4 stars (4 because the history didn’t seem to work - I’d like to know how many hours it was on/off each day). Given the poor reviews, it’s about time Alorair chased up their developer or found a new one. While the dehumidifier appears to be very good, these terrible reviews for the app (which isn’t actually needed to run the thing) will lessen confidence in the company and lose them sales.
Show more
Can’t even create an account
It seems like the submit button on the account creation page doesn’t work. It doesn’t give any response to a click. Almost like it is just an image and not actually defined as a button.
App issues
Constantly says “login expired” when I try to login and view the equipment. When this happens I can’t see the info for my equipment.
Unreliable
It’s a great idea, but the app is often nonfunctional. Repeated login screens with an error message make me think their backend must be down a lot. I’ve emailed support, and they’re looking at it, but for how long? What stinks is that this was a key differentiator for me when I bought an Alor Air dehumidifier. Had I known the app would be broken most of the time I wanted to use it, I probably would have gotten something else.
Show more
The app is horrible
I’ve owned this product for several months and the app has never worked correctly.