Terrible
This app is absolutely awful. It has issues syncing and hardly works half the time. I know it’s not a wireless issue as I work in networking. Recently, the app has been completely draining my phone battery and found in my settings, that it has used 68% of my battery life simply running in the background. I use Tik Tok a lot, and this only used 11%.
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H
This app is painful. Worked for awhile then just buffers if I try do alter any settings. Tried reloading it with no improvement.
Unreliable
This must be the worst app’ possible. It drops all the time, when is Alpha going to sort it after all these poor review’s
Worst tech ever
Had this system installed with the new alpha boiler. While the boiler is fine this app controller is the worse thing I have ever used or tried through out the years. I gave it a chance to see if there would be a good software update to improve this failure of the app but …… no. Uninstalled and re install numerous times, works for a day or two or up to a week then bang! Does what ever it wants and then cannot even connect so start all over agin.
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Terrible
so unreliable. It turns itself on at any time and heating goes on and can’t be controlled. Won’t let you log in to turn it off. I hate this app it has cost me a fortune in hearing bills and call outs
Very unreliable
I think it is ok using manual when you are not in the house. However I have now set up a schedule and I am stuck on it and cannot go back to manual or turn the heat in off with app. Each time I try it freezes. Hive is a way better system so I’d install this instead
Tammy 47
This App is useless and not even worthy of one star. The heating comes on when it wants. I turn it off and it comes back on again. My heating bill is going through the roof with this app! Will be deleting the app.
Avoid
Doesn’t work wish I never had it installed! Worked initially really well. Then it became temperamental and required me to re-synch to get it to work.
I’ve now tried to use it as it’s getting colder and nothing happens despite it being synched several times. Only way for me to operate the boiler is turn it on manually which defeats the purpose of having the app! Much prefer the alpha easystat which I had before with no issue for many years until it failed.
I’ve now tried to use it as it’s getting colder and nothing happens despite it being synched several times. Only way for me to operate the boiler is turn it on manually which defeats the purpose of having the app! Much prefer the alpha easystat which I had before with no issue for many years until it failed.
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Could be worse
But I can't think how.
Dreadful unreliable app.
It might switch your heating on but then again it might not. Likewise when you turn it off you have to keep checking to see if that has actually happened.
I have never used the timer settings - too scared to go there.
Now deleted will just use the thermostat as required.
Dreadful unreliable app.
It might switch your heating on but then again it might not. Likewise when you turn it off you have to keep checking to see if that has actually happened.
I have never used the timer settings - too scared to go there.
Now deleted will just use the thermostat as required.
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So So
After some issues with syncing and the app logging me out EVERYTIME I close it, which is very frustrating, it’s seems to work well on the whole now.
Pointless
Don’t even bother with this app and just operate your boiler manually. It’s got a mind of its own. I woke up around 3am this morning to the house boiling hot as the boiler had come on and I hadn’t even programmed it to do so.
Been trying to get the app to work but to no avail. Tried changing the batteries of the thermostat. Tried re pairing tried resetting but nothing is working. Those who made this app are nowhere to be seen to offer help & advice. Absolute joke.
Been trying to get the app to work but to no avail. Tried changing the batteries of the thermostat. Tried re pairing tried resetting but nothing is working. Those who made this app are nowhere to be seen to offer help & advice. Absolute joke.
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Total rubbish
This app’ must be the worst I have ever used, poor functionality, intermittent faults and you can just never rely on it. How this boiler manufacturer can still be promoting it is beyond me. I struggled all last winter with it, and it looks as if it will be the same saga this winter. It sometimes connects, sometimes doesn’t, requires frequent re installations. It has a mind of its own - it’s more frustrating having something that doesn’t work, have to resort to switching off an on at the boiler.
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App not great
App has a mind of its own. Great when manually turning heating on but not so great when you turn it back off. Most of the time it looks as though the boilers off yet when you log back into the app or listen to the boiler, nope the boiler is still on! So untrustworthy that it’s actually doing what you want when you want that I never know if the heating will or won’t be off when I ask it to be. Disappointing for the extra price paid.
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Absolutely useless ! Do not consider installing it.
Looked up the app reviews and it’s rated as rubbish! Sorry for the strong language but it is.
I would advise all customers not to consider installation.
It’s not reliable at all! Gives wrong readings!
All customers are slating it and have said it has a mind of its own and having problems pairing it up with the boiler!
I totally agree with the other comments.
I will be requesting different thermostats and I will log complaint.
Zofia, 18th November 2023
I would advise all customers not to consider installation.
It’s not reliable at all! Gives wrong readings!
All customers are slating it and have said it has a mind of its own and having problems pairing it up with the boiler!
I totally agree with the other comments.
I will be requesting different thermostats and I will log complaint.
Zofia, 18th November 2023
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Frustrating app
Like all the previous reviews the app is useless, so many times I have woken in the night and the house is boiling because the app has turned the heating on when I didn’t even set it, trying to save money on fuel bills is impossible with this app!! At the moment the app isn’t working with no green light despite doing all the usual reset/re-install palaver! The engineer who installed the boiler was confident this was a good system but I will be making him aware of the issues I’ve had and all of these reviews when he comes to service it, hopefully it will put him off installing to future customers!
Trying to save this review with an appropriate nickname but uselessapp and nothappy are already taken… what does that tell you!?
Trying to save this review with an appropriate nickname but uselessapp and nothappy are already taken… what does that tell you!?
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Zero Integration
I am all for having a smart home, and have spent a lot of money making mine just that. This app and WiFi boiler system is so poorly done and has no integrations with any other (and very common) smart applications such as Apple Home, Alexa, Google Home or IFTTT. So taking that in to account, I’m not sure why they even bothered creating this. I really hope that the creators look at this and make this more accessible in the modern world (I’ll not hold my breath though)
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Great App
Not as good as Hive but it definitely does the job
Still not improved
In theory the app and the equipment are fantastic and for the first week of ownership it’s worked perfectly.
Today heating didn’t come on so I had to use the manual override on the boiler to start it, 5 hours later and now it won’t turn off, the app and the controller both says it should be off but the boiler controller is happily keeping the boiler on
So is it the app that’s at fault or the controller on the boiler?
Think I might return to my original 15 year old timer that’s clunky but works great
Today heating didn’t come on so I had to use the manual override on the boiler to start it, 5 hours later and now it won’t turn off, the app and the controller both says it should be off but the boiler controller is happily keeping the boiler on
So is it the app that’s at fault or the controller on the boiler?
Think I might return to my original 15 year old timer that’s clunky but works great
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Thermostat doesn’t work
The idea of this thermostat is great and app looks good. We are on our second one and neither has worked for more than a couple of days. Problems include not being able to turn the heating off and having to use the switch on the boiler to put the heating on and off. We are currently arranging for our heating engineer to come out again. The app does not connect. This appears to be a software problem although I am no expert. Alpha need to take a serious look at this controller and thermostat.
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Utter crap!
Alpha Boilers should be ashamed to be associated with this. PLEASE force the Developers to sort it. You and we Customers paid for it. So f’ing fix it.
