Rubbish App
This application is a perfect example of software that may look acceptable in advertising, but completely fails in real-world use. Absolutely nothing works properly. It does not recognise contract numbers, rejects correct passwords, and turns even the simplest task into an exhausting waste of time.
What is the point of offering customers an application that cannot perform the most basic functions reliably? Users expect efficiency and accessibility, not endless failed attempts, login errors, and frustration.
What makes this even more disappointing is the repetitive and generic responses from the developer. Every complaint seems to receive the same recycled reply acknowledging customers’ frustration, while nothing is actually fixed. After a while, it becomes obvious that the responses are simply damage control rather than genuine support or meaningful improvement.
The overall impression is equally concerning. The website itself feels overly simplistic and poorly thought out, giving the impression of extremely low-cost development with minimal attention paid to customer experience or quality control. Unfortunately, this reflects not only on the developer, but on the wider Alphabet business behind it. Applications like this say a great deal about how a company values its customers.
The most common user comments speak for themselves: “waste of time”, “rubbish”, “very basic”, “does not work”, “don’t bother”, “can’t even log in”, “useless”, “too many issues”, “pointless”, “erratic”, and “can’t get it to work”. When the same complaints appear repeatedly from so many users, it clearly shows a long-term failure to address fundamental problems.
This is a classic example of how not to design software. It does not meet even the most basic user requirements. One has to wonder how many people have collectively wasted hours of their lives struggling with this app, repeating the same failed steps over and over again. The amount of frustration and lost time caused across the user base must be enormous.
Very disappointing from every perspective.
What is the point of offering customers an application that cannot perform the most basic functions reliably? Users expect efficiency and accessibility, not endless failed attempts, login errors, and frustration.
What makes this even more disappointing is the repetitive and generic responses from the developer. Every complaint seems to receive the same recycled reply acknowledging customers’ frustration, while nothing is actually fixed. After a while, it becomes obvious that the responses are simply damage control rather than genuine support or meaningful improvement.
The overall impression is equally concerning. The website itself feels overly simplistic and poorly thought out, giving the impression of extremely low-cost development with minimal attention paid to customer experience or quality control. Unfortunately, this reflects not only on the developer, but on the wider Alphabet business behind it. Applications like this say a great deal about how a company values its customers.
The most common user comments speak for themselves: “waste of time”, “rubbish”, “very basic”, “does not work”, “don’t bother”, “can’t even log in”, “useless”, “too many issues”, “pointless”, “erratic”, and “can’t get it to work”. When the same complaints appear repeatedly from so many users, it clearly shows a long-term failure to address fundamental problems.
This is a classic example of how not to design software. It does not meet even the most basic user requirements. One has to wonder how many people have collectively wasted hours of their lives struggling with this app, repeating the same failed steps over and over again. The amount of frustration and lost time caused across the user base must be enormous.
Very disappointing from every perspective.
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Call centre review
Excellent friendly service
Thank you
Thank you
Waste of time
Cannot get into my account. Cannot reset password. Waste of time.
Erratic
Great when it works. Hardly ever works for me even when I put in correct contract number. Do better
Permanent ausgeloggt
Es ist langsam sehr nervig. Ständig wird man aus App ausgeloggt und muss sich wieder anmelden.
Auch wenn, dan auf iPhone gespeicherten Login-Daten, die Anmeldung an sich nicht soweit problematisch, ist, sind aber die verknüpften Ladekarten nach wieder Anmeldung weg. Jedes Mal muss Barcode von Shell Ladekarte gescannt werden und das ist sehr nervig.
Auch wenn, dan auf iPhone gespeicherten Login-Daten, die Anmeldung an sich nicht soweit problematisch, ist, sind aber die verknüpften Ladekarten nach wieder Anmeldung weg. Jedes Mal muss Barcode von Shell Ladekarte gescannt werden und das ist sehr nervig.
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Response from developer
Hallo Dikiyzver, vielen Dank für dein Feedback. Bitte entschuldige die Unannehmlichkeiten. Wir arbeiten mit Hochdruck an einer Lösung und werden dafür zeitnah ein Update zur Verfügung stellen. Mit freundlichen Grüßen dein Alphabet App Team
Does not connect
As others have said, the app will not connect your contract. Don’t waste your time as it just keeps booting you out. Pathetic customer service
Useless
The app is a waste of time, I cannot connect my contract so what is the point of it? Keep getting an error message saying ‘something went wrong, your request could not be sent at the moment’. Absolutely pointless and I’m sure the developers won’t respond to this!
Login mit ID nicht möglich
Drehe mich seit Tagen mit Support im Kreis. Jedes Mal dieselbe Hinweise, dass ich die aktuellste Version laden soll. Was ich getan habe! Kann die App nicht empfehlen und bitte die Entwickler die bugs zu lösen.
Response from developer
Hallo Lasse91GER, vielen Dank für dein Feedback. Es tut uns leid, dass wir dein Problem bisher nicht lösen konnten. Wir möchten dir gerne weiterhelfen. Melde dich dazu bitte unter app@alphabet.de, damit wir uns dein Anliegen genauer ansehen können. Viele Grüße, Dein Alphabet App Team
Die App funktioniert nur bedingt
Seit neuestem funktioniert die bisher stabile App nur noch bedingt, verliert ständig Daten wie das Kennzeichen oder auch den Login. Schade, wenn man funktionierende Systeme kaputt repariert.
Alles gelöscht
Nach einer nicht unkomplizierten Registrierung bin ich seit dem letzten Update wieder eausgeschmissen. Nichts geht mehr. Meine zugangsdaten futsch. Neu anmelden ist nicht möglich da gleiche email. Also reset alles um wieder da zu sein wo ich vorher war und ibeim nächsten update geht das fanze von vorne los.
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Don’t bother
As some others have said, I can’t even log on the app, it recognises the email, but not the password, the reset password option does nothing.
Login nicht möglich
Nach Login springt die App immer wieder auf den unangemeldetem Startbildschirm.
Useless
What’s the point of having an app that you encourage people to use that don’t register the request with the correct team? I logged a glass chip request, had an email acknowledgment email. Heard nothing more. Called the number and there was no knowledge of the request.
Can’t get it to work
So far it’s useless
Nach Update sind immer alle Daten weg
Leider keine Verbesserung mit den Updates, die Vertragsnummer muss immer neu eingegeben werden.
Pointless
Never see the point of an app that takes you out of the app to do something.
Feel that this is a tick the box app
Feel that this is a tick the box app
Report won’t send via the app
Damage report repeatedly will not send!
What is the point of this app?!
It doesn’t contain any useful info such as your actual contract!!
Schlechte UX und unübersichtlich mit nicht erkennbaren Nutzen
Wesentliche Vertragsinformation kaum zugänglich und auffindbar.
Tankhilfen und Tankkarten nicht auffindbar.
Grüne Versicherungskarte und andere Versicherungsinfos nicht abrufbar.
Wo steht die PIN der Tankkarte.
Eigentlich eine nutzlose App, die kaum hilft was sinnvolles in Moment der Not zu lösen.
Tankhilfen und Tankkarten nicht auffindbar.
Grüne Versicherungskarte und andere Versicherungsinfos nicht abrufbar.
Wo steht die PIN der Tankkarte.
Eigentlich eine nutzlose App, die kaum hilft was sinnvolles in Moment der Not zu lösen.
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Does not work
What’s the point in sending out an app that doesn’t work