Alza User Reviews

Customer Experience

Positive experience68.6% of reviews
Neutral2.9% of reviews
Negative experience28.6% of reviews

~ Based on 35 written reviews from the US App Store.

What users say

Is Alza Safe?

Alza appears safe based on user ratings. AppsHunter Safety Score for Alza is 97/100.

This assessment is based on 679 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.7% of ratings point to a safe experience
0.3% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 679 App Store ratings for Alza.

Is Alza Legit?

Alza is no longer available in the App Store. AppsHunter Legitimacy Score for Alza is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Constantly impressed…for 10 years

I’ve shopped at alza and datart and places in Germany for years and Alza is constantly impressing me. Their focus on making the buying process easy.. from realistic and relevant suggestions to buying and delivering fast so many options…to zero hassle returns. I love this place. Makes adulting just a bit easier.
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Very helpful

Easy to order and manage

Lehký nákup

Alza má široký výběr, rozumné ceny, je lehké pro mě vyzvednout zboží z AlzaBoxu a zboží je připraveno rychle, dost často už další den

Held together by gum

A miracle of engineering. I believe its developers are the praying type

iPad version is not meant for iPad

The version for iPad is iOS version, just enlarged. Everything just looks bigger and thats it. It looks ugly and regular iPadOS control doesn't work.

You cannot go back to previous page with simple left to right gesture, touchpad two-finger gesture doesn't work either. When you open the picture, you cannot just use slide down gesture, like in Photos app and Esc key doesn't work either.

If at least the buttons for going back would be on the same spot on the screen, but they are offset by a quite a significant margin, so you have to constantly keep looking, where the back button is.

This inconsistency is so frustrating, I just close the app when I am frustrated enough and find it elsewhere in another shop. It's more productive and saves me a lot of time and nerves (and possibly a lot of broken iPads).

Oh, and PayPal payments doesn't work either, I have to pay over the web, if I want to utilise PayPal.
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Nags for rating

Nags for rating breaking Apple terms and annoying users.

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No customer service

I tried to pick up my package.
The bank terminal at box didn't worked. Tried to pay online... didn't worked. Tried to call the customer service: they are closed :)
1h wasted. Thanks

Impossible to register

I got 20 emails with your verification code. Where should I put it? Nothing happens. Crazy crazy for such a huge business not to invest in good UX

Awesome Service

Love the speed of delivery, especially with AlzaBoxes.

App is easy to use, does everything that is required.

Cool app

Great

Response from developer

Hello Gem-i, thank you for the positive feedback, we appreciate it! Have a great day, Vojtěch, customer care.

Slick app that just works.

My only complaint is the app makes it too easy to part ways with my money.

English Speaking

I am enjoying Alza very much. If it would be possible to message me in English rather than Czech, I would appreciate it. I am an American living as a full-time resident in the Czech Republic. Thank you.
Henry Williams

Response from developer

Hi Henry, thanks a lot for your feedback! Unlike the app interface (which is translated) we are currently unable to send messages in different languages to .CZ store accounts, but it's something we could sort out in the future! Thank you for your patience. Regards, Alza.

Poor customer service / return policy

Easy to buy. Hard to return. They stifle all reviews on web site and not on google reviews. If you may need to return abs item better to go to local retailer.

Porovnat

Chybí mi funkce porovnat. Nebo jsem ji jen nenašel???

Response from developer

Mockrát děkujeme za hodnocení! Porovnávač zboží prozatím v aplikaci nemáme, ale v budoucnu jej do ní budeme chtít určitě také propašovat :-). Hezký den, Alza.

Wonderful service

Always quality always on time

ALZA always satisfies

This app is great when ordering from ALZA! Skip the lines and pay boxes. It’s very convenient to order something and hit the button so when you arrive at a showroom your order is waiting for you. ALZA has great customer service and I’m happy to be able to shop and handle everything from my phone!

Je to dobre!

Páči sa mi to !

Good apps Bad packaging

Store and app are fine... sending £400 of Lego in bubble wrap and a bin bag isn’t.

Cardboard was invented a long time ago. Use it.

Skvělá Apka i pro lidi v zahraničí

Pravé jsem babičce oobrdnal ze spojených státu. Alza mi dokonce dokáže zatextovat na můj mobil. Babička samozřejmě žije v ČR. Díky! Bude se hodit i v okolo Vánoc! 👍🏼

👌👌

Best sell part pc