Extremely Disappointing Experience!
⭐ 1/5 – Extremely Disappointing Experience!
I NEVER want to go through this experience again!
My vehicle suddenly broke down and wouldn’t start, so I requested roadside assistance. A tow truck finally arrived, but the driver told me he couldn’t tow my vehicle and that another tow truck would have to come. Then he simply left.
To make matters worse, ONE of my free roadside assistance services was used up, even though my vehicle was NEVER TOWED!
How does that make any sense? Why should I have to use TWO service calls for ONE towing request when the first driver couldn’t even complete the job?
This is absolutely ridiculous, frustrating, and unacceptable!
When someone is stranded with a broken-down vehicle, they need reliable assistance, not additional stress and wasted benefits.
I expect an explanation and the restoration of my free service call. I should not be penalized for a service that was never completed.
I am extremely disappointed, and I NEVER want to experience this again!
I NEVER want to go through this experience again!
My vehicle suddenly broke down and wouldn’t start, so I requested roadside assistance. A tow truck finally arrived, but the driver told me he couldn’t tow my vehicle and that another tow truck would have to come. Then he simply left.
To make matters worse, ONE of my free roadside assistance services was used up, even though my vehicle was NEVER TOWED!
How does that make any sense? Why should I have to use TWO service calls for ONE towing request when the first driver couldn’t even complete the job?
This is absolutely ridiculous, frustrating, and unacceptable!
When someone is stranded with a broken-down vehicle, they need reliable assistance, not additional stress and wasted benefits.
I expect an explanation and the restoration of my free service call. I should not be penalized for a service that was never completed.
I am extremely disappointed, and I NEVER want to experience this again!
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Can’t sign in
App broken after update. Won’t let me sign in, even after trying 10x times . And reset low
Fast and efficient
Raj was great fast efficient and kind.
Flat Tires
I had to bring my MDX Acura to my Mechanic today because I had a bad hit and the 2 tires needed replacement. The driver is
Nikki, he’s amazing and very professional.
Nikki, he’s amazing and very professional.
Good job
Very well done! Quick and easy!
Experts in Towing
Thank you
Owner of the car
Your tow truck’s driver(Ebrahim) did the great job. Thank you very much.
Love the app
Makes me feel like part of the club!
The worst
For a simple flat tire they kept moving the time by ten minutes and five minutes rather than just giving me an actual ETA. It’s not even winter. My membership isn’t worth much if I can’t use it when I need it.
Service
I called In morning to get trailer towed to shop for repaires but I got message around 3 that driver will be at 3.30. The shop where I have to take my truck closed at 4:30 so not enough time
Bad service
Bad service
Great service
The young girl that came out to help me was very knowledgable and did a great job.. I’ve had AMA for more than 40 years and they’ve never let me down batteries to towing to running out of gas flat tires they’ve always been a great service provider.
Worth it
You know I could do commercials for them!!!
Flat Tire Rescue 🛞
This morning I made it about 30 seconds from home and realized I had a flat (picked up a screw). I used the AMA app to book roadside help and they were there in 20 mins, had me good to go in about 20ish mins from there. The app experience was super slick and the operator was super friendly. A+
AMA service
The people who handled my call were polite and respectful and efficient.
The driver who came to tow my vehicle was fantastic! He took exceptional care as to not damage or scratch the car. He also treated me with respect and kindness.
After he delivered my car to the service people, he called to tell me it had been safely delivered.
Kudos to this gentleman
The driver who came to tow my vehicle was fantastic! He took exceptional care as to not damage or scratch the car. He also treated me with respect and kindness.
After he delivered my car to the service people, he called to tell me it had been safely delivered.
Kudos to this gentleman
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Keys in locked running van
Grateful the wait was only 15 minutes give or take. Thank you so much!
Thank you
Great service.So helpful. Thank you
Great Service
I was so pleased with my roadside call today. The app was easy to use. My technician came quickly and did a great job.
Incredible Service
I was very well taken care of by AMA Roadside. From placing the initial request through to receiving service and getting my vehicle safely where it needed to go for repairs, the entire experience was smooth and reassuring.
I especially appreciated being able to easily track the service through the app. The communication and updates gave me peace of mind and reassurance that I was being looked after every step of the way.
Thank you, AMA, for the thoughtful service and support when I needed it most!
I especially appreciated being able to easily track the service through the app. The communication and updates gave me peace of mind and reassurance that I was being looked after every step of the way.
Thank you, AMA, for the thoughtful service and support when I needed it most!
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Great service!
Had a great experience today. My operator, Shobal was prompt, courteous and professional. Much appreciated!
App needs attention
Unable to update phone numbers. Also, estimated wait times for roadside is stuck at 29 minutes for hours. Not sure how that is helpful 🤷♂️.