Amazon One User Reviews

Top reviews

Needs camera permission but doesn’t request it

Installed and logged in fine but when it goes to scan my palm, it needs camera access. But when it links to the settings, there is no camera permission request to grant. So it’s useless as I can’t scan my palm.

The recognition never works

It’s a shame for whoever worked on this feature. Not functioning at all

Agreed. Pointless

You still have to use the card. And it will decline perfectly good cards. Pass

Garbage

Doesn’t work in stores

Literally unusable

Seriously, the I consent button doesn’t work. Start hiring at least not the worst app devs.

Amazing!

I’ll repeat: AMAZING!

Follow the directions and you’ll be good to go - and will echo my reaction.

Works great, if you follow the directions-locations need to be updated

The program works great, if you read and follow all of the instructions in the app. One plus would be a short video or instructions on how far to hold your palm from the One device in the store, the first time took a bit.

Knocked off two stars because they do not appear to be keeping the locations list in the app up to date, it doesn’t list a While Foods near us that has been there for years (Amazon says all Whole Foods have Amazon One), and still has the Federal Way, WA Amazon Fresh listed, but it permanently closed more than two and a half months ago. Bad location info is worth two stars to me, since outside of registration, the location finder is the most important.
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can’t sign up

i cannot sign up with the app, and there’s no website working either… i want to change my credit card to a different one and there’s no way to do so. very annoying

Buggy

Initially signed up to use my credit card in store with no problem, but I need the app to link it to my Prime account. The app keeps sending me in circles telling me I have an account, asking me to verify my account, asking me to scan my palm, telling me I have an account,asking me to verify my account, asking me to scan my palm, telling me I have an account…
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Buggy

Try to set up something, and it gets stuck on a loading screen. Fix the bugs

impossible to return anything

oh you paid with your palm? the store has no record of that XD

HHH

needs updating on algorithmic codes G7

Issues

I signed up, but it does not work at whole foods. I got failed many times, then asked for assistance at the store, unhelpful, they said contact them, like it was not their issue my poor customer experience.

Don’t even bother.

Your account won’t be active unless you visit one of their stores and then you still have to have your card on you. So stupid. They also delete your profile after 45 days. Worthless waste of time and setup.

Garbage

I followed instructions, took the required picture and waited for too long only to be told that the app could not connect with the server. BTW my internet connection was working fine.

Dumb concept

It is impossible to take pictures of your palm especially for seniors. Obviously no user experience was done.

Rip off

Severely overcharged at airport. No one willing to help

Love using Amazon One at Whole Foods

It’s really easy and quick to pay for my produce. I haven’t had any issues with it.

The best part is that I can apply my Amazon prime loyalty discount and pay with just one palm swipe instead of having to dig out my phone and find the QR code to scan.

Poorly designed UI

You can’t add your credit card on an iPhone if your expiration date is in December, because the option is placed off the touchable area of the bottom of the screen.

Amazon One bans Amazon Prime Store Card

Who thought this through and went, “You know what’s a great idea?! Let’s accept any credit card but our own Amazon Prime Store Card! Why? Because reasons…”

This is what happens when Amazon keeps hiring leet code programmers. Solve your little puzzles and get stumped when having to build actual software. LOL.
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