The app is great and an easy way to submit receipts towards gift cards. But in recent months the app rejects receipts randomly and because review requests are automated, they rarely change decision. I can upload two receipts from the same vendor, exact same format and it will say one receipt is blurry or is missing a vendor. Meanwhile they’re eReceipts, so how can they be blurry, and when another one from the same vendor submitted in the same fashion wasn’t? There is no in-app support, only to request a call back, which will connect you to an agent who has no idea about the app and will ultimately tell you they don’t offer support for it and can’t help you. I’ve had this app for a few years and have seen receipt values drop significantly and certain categories eliminated completely. That’s fine, but when the app starts randomly rejecting receipts (and I’m not talking about poorly photographed paper receipts, I’m talking about email receipts where they’re accepting others from the same retailer), it really warrants some app work. Even if live chat can’t be offered, at least provide a way to submit for human review. Not everything has to be AI managed.
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