Good but Incomplete
Spaces are a great idea, and necessary because you can’t have more than one account to seperate out things like bills, direct debits etc. The problem is Spaces requires manual intervention. Just say I want a ‘Rent or Mortage’ Space. I have to move money back out of them to use the funds. This is tediously manual, risks me forgetting before a due date and goes against your stated goal of convenience. You should be able to direct debit from specific spaces with virtual card numbers or account numbers for the space. Your underlying platform can do this, so you should enable that if you want this to be really excellent vs just ok. Nice UI though. Keep going.
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Need new phone to use
I like the app and the great interest rate in savings once I figured out how that works. Convinced my wife to also use AMP go but can’t download the app to her iPhone 7 as it requires iOS 16. Is there a fix that doesn’t require buying a new phone?
Slowest application process
I do not recommend wasting your time if you are interested in opening a bank account with AMP. They are extremely slow at processing applications.
direct deposits notifications needed asap!
Great app with an excellent UI! I especially love the colour scheme and, most importantly, the dark mode option. Too many other banking apps have bright white backgrounds that are harsh on the eyes, so it’s great to see AMP Bank Go offering a dark theme.
My only issue is that there are currently no notifications when you receive a payment, whether it’s your wages being deposited or someone sending you money. Not getting notified at all is a bit of a downside, and I think this is a pretty important feature. It would be great to see this added in the next update.
Other than that, keep up the great work, AMP Bank Go! I’m looking forward to seeing even more features added in future updates.
My only issue is that there are currently no notifications when you receive a payment, whether it’s your wages being deposited or someone sending you money. Not getting notified at all is a bit of a downside, and I think this is a pretty important feature. It would be great to see this added in the next update.
Other than that, keep up the great work, AMP Bank Go! I’m looking forward to seeing even more features added in future updates.
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Terrible bank
I would strongly advise against banking with AMP Bank.
My account was locked for two weeks without any clear communication. After it was finally unlocked, I discovered I still couldn’t transfer money out of the account or use my funds to make purchases. My money is effectively trapped, despite the account supposedly being accessible again.
The customer service experience has been extremely disappointing. I’ve been calling throughout the week and keep getting the same response: there is “no timeframe” for my case to be reviewed because it’s handled on a “case-by-case basis.” No one has been able to provide a meaningful update, an explanation, or an estimated resolution time.
Having your own money inaccessible for weeks is unacceptable, and the lack of transparency and accountability has made the experience even more frustrating. I expected far better from a bank. Until AMP Bank improves its communication and resolves customer issues in a timely manner, I cannot recommend banking with them.
My account was locked for two weeks without any clear communication. After it was finally unlocked, I discovered I still couldn’t transfer money out of the account or use my funds to make purchases. My money is effectively trapped, despite the account supposedly being accessible again.
The customer service experience has been extremely disappointing. I’ve been calling throughout the week and keep getting the same response: there is “no timeframe” for my case to be reviewed because it’s handled on a “case-by-case basis.” No one has been able to provide a meaningful update, an explanation, or an estimated resolution time.
Having your own money inaccessible for weeks is unacceptable, and the lack of transparency and accountability has made the experience even more frustrating. I expected far better from a bank. Until AMP Bank improves its communication and resolves customer issues in a timely manner, I cannot recommend banking with them.
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