Terrible app
I think this should be improve, error messages and not working day, I choose to go to the amway page directly because the app is a waste of time.
Doesn’t work well with iPhone 12
App has not been optimized for the latest phones. URL section is blocked out by the top speaker.
Customer Links
A lot of good new features with updated application. However, I find myself nearly frustrated whenever I log-in via mobile. There needs to be a way to easily and quickly access “Create Receipt.” It would take me 5-10 minutes just to get to the receipt because I have to go here, then there, and scroll, etc...Aside from placing orders, creating a receipt needs to be the second in accessibility.
Second issue, is attaining IBO website under “My account” or “Profile” with a share icon.
Second issue, is attaining IBO website under “My account” or “Profile” with a share icon.
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Response from developer
Let’s discuss your concerns in more detail. Please call us at (800) 253-6500 so we can help. You can also provide feedback through the Report a Problem tool located in the Support section of the app. Thank you
App takes for every to load and it crashes
Every time I try to use the app it takes for ever to load and then it crashes.
I haven’t been able to use the app in months for this reason. I always ended up using the website in safari
I haven’t been able to use the app in months for this reason. I always ended up using the website in safari
Easy To Use
The app wasn’t working for awhile but is working now! Very easy to use!
App doesn’t work
The app doesn’t work. I’ve tried everything for months, and I always get an Error icon that pops up or an notification that that say business center app is unavailable. 90% of my ordering in done through my phone. And having the app not work is a pretty huge inconvenience. More attention needs to be made to making sure the app it is up and running with minimal errors especially with trying to log in.
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Response from developer
Can you please confirm the email or phone number you are using is what you used to setup your Amway ID? If it is, please contact us at (800) 253-6500 so we can look into this issue for you.
Terrible
Just here to say that you Amway, have a pathetic website, AND app. There’s no one way to have good user experience. They’re both embarrassingly pitiful and ridiculous. For a company this big, you should be concerned that your service platforms are stupid and outdated.
Needs to be updated
IOS has new update and App might be working slow since App hasn’t been updated in a month.
Improvement
My app no longer works without WiFi on my new iPhone 11. All my settings are correct, but this app won’t work unless I have WiFi —no matter how good my service is.
Needs lots more improvements
My biggest struggle is that unless I am on WiFi it’s almost impossible to log into this app! This makes it really difficult trying to share products with customers on the spot since I need to be logged in for the share button to be there and for the sale to be credited to me.
Register, navigation
1. The app needs to be fixed of the lag,
2. It’s hard signing people up. Make it more simple.
3 it doesn’t let my downline shop. It says error. It should have something saying what needs to be fixed so they can shop as an IBO.
4. Its taking the app forever to load. I always gotta use WiFi so it can be fast.
Pls improve this ASAP. A lot of people use this app. Thanks.
2. It’s hard signing people up. Make it more simple.
3 it doesn’t let my downline shop. It says error. It should have something saying what needs to be fixed so they can shop as an IBO.
4. Its taking the app forever to load. I always gotta use WiFi so it can be fast.
Pls improve this ASAP. A lot of people use this app. Thanks.
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Response from developer
Thanks for sharing your feedback. The app is designed to support IBO business activities versus shopping, but we will share your concerns. If you would like to learn more about resources available for shopping, give us a call at (800) 253-6500.
Loading never ends... when trying to log in
I’m not sure if it eventually does load, but lately when trying to use the app I can’t even log in because it takes forever to load. I usually just close out and go to the website because it takes too long
Not working on new phone
This app works really well on my iPhone 7. Just updated to the iPhone SE 2020 version and it won’t even upload keeps crashing when I try to open it
App in its current version is not opening on the Iphone
App is not opening, you select it it opens the first screen and then crashes
Needs a lot of work
The app could be really good, but the navigation is all over the place, certain parts you click on have issues loading or spazzes out and doesn’t allow you to click the bottom you want. Customer management is the worst area this happens in.
Old products “no longer available”or less likely to buy products show up at the top confusing customers and Ibos as if the product doesn’t exist anymore. Customers don’t need to see “no longer available products”. There is no back button.
The app use to log you out every time you went from the products back and forth to the business support part of the app/website, however that seems to be fixed.
The organization of product categories is a bit confusing to. Customers have no idea what to look for sometimes.
It’s good to see your volume amount but you can’t see what the team did volume wise for past months. If you can find it it’s takes several inconsistent and inconvenient steps to do it.
Hopefully they address these issues, but it’s what we got and will make the most of it. Also customer service isn’t good either, they transfer your call to a branch in another country and they can’t help answer basic questions. When you ask for a manager they helps some but still hard to understand. They say they won’t let you be on hold for more than a min or two but I have been on hold way past 10min with no one Checking in. Amway was huge with customer service but that has tanked for some reason. Hope they fix it.
Old products “no longer available”or less likely to buy products show up at the top confusing customers and Ibos as if the product doesn’t exist anymore. Customers don’t need to see “no longer available products”. There is no back button.
The app use to log you out every time you went from the products back and forth to the business support part of the app/website, however that seems to be fixed.
The organization of product categories is a bit confusing to. Customers have no idea what to look for sometimes.
It’s good to see your volume amount but you can’t see what the team did volume wise for past months. If you can find it it’s takes several inconsistent and inconvenient steps to do it.
Hopefully they address these issues, but it’s what we got and will make the most of it. Also customer service isn’t good either, they transfer your call to a branch in another country and they can’t help answer basic questions. When you ask for a manager they helps some but still hard to understand. They say they won’t let you be on hold for more than a min or two but I have been on hold way past 10min with no one Checking in. Amway was huge with customer service but that has tanked for some reason. Hope they fix it.
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Continually crashes
I updated the app, updated my iPhone, closed, uninstalled and installed app a few times and the app crashes. Needs to be fixed for better customer support.
Double Sign in FIXED
You guys rock! Left a review in MAY of 2020 about having to sign in twice, one at the inital entry of the app, and the second when you hit the shopping bag, and its been fixed as of JUN 2020. THANK YOU AMWAY! (:
Repeated request to sign
Each time I sign into app, then select shop, I have to immediately sign in again. No back button means I again need to select shop, and will be asked to immediately sign in again. I’m already signed into the app...why must I repeatedly sign in over and over?
Not User-Friendly
I have to sign in twice to shop. The keyword search isn’t what it used to be. It’s very difficult to navigate and not easy to find what I’m looking for. I cringe when I get a new IBO started when I tell them to DL the app or give them a web tour because neither the new website nor the app is user-friendly & I myself am frustrated with it. I can’t find new products easily, and Ditto is a whole other issue. A lot of changes need to be made both on the website & the app. It would help to have a Platinum or at least an active IBO give their feedback in developing an upgraded/updated version.
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Do Better
This updated last week or two and I have to keep signing in after I initially sign in on the mobile app. I keep doing so because this is mostly how I run my business. Now even my points aren’t updating so Amway needs to do another update or just go back the version before this one. I understand a lot is going on right now and they have limited staff. Maybe don’t do an update during a pandemic
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