Timeline is mostly red during the day
During the day my timeline has mostly red due to no connection. I have 1Gbps upload, which always works no matter when I test it. The same cameras on other services work perfectly. Other cameras with dedicated services also work fine. See all the other reviews complaining about the same thing.
Best possible solution at at price
I have been with them for six years. Dependable, high quality service that takes the work out of camera administration. I highly recommend them to new users and old pros.
Poor design and support
Added a few cameras with some of them not showing up so I added them again and again but no luck. The next day 4 of the same camera showed up. Ok just delete them right? You would think but there is no delete nor any instructions. Ok contact the support for help - turns out although they claim 2 hr response they don’t respond at all. App is junk just glad it was free!
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Complete waste of time
This app is a joke. It absolutely does not do as it says. Also, Ring doorbell cameras are not in the list either which I find odd. Meaning don’t waste your time. They instead try to sell you their brand.
System is garbage
Using the angel box is fairly simple but viewing through angel cam is horrible. Cameras frequently quit and go offline even though they view other apps just fine.
Update: I finally got it working but sadly have to tune the cameras down to their lowest setting possible for frame rates. Seems silly to get a nice clear cam then having to turn it down to its lowest quality to get it to stream. They stream fine on other apps.
The customer support is horrendous when I contacted them to help resolve the streaming. After a day I was just sent over to a self help article, which I had already done, and told that “they weren’t a replacement for my IT guys” and to just play with the settings till it worked. I am a private individual, I don’t have an IT dept.
As far as the streaming it seems to work ok, at least till I get another option up and running. Their lack of assurance as well as taking over 3 days to respond, shows they really don’t care about the customer.
Update: I finally got it working but sadly have to tune the cameras down to their lowest setting possible for frame rates. Seems silly to get a nice clear cam then having to turn it down to its lowest quality to get it to stream. They stream fine on other apps.
The customer support is horrendous when I contacted them to help resolve the streaming. After a day I was just sent over to a self help article, which I had already done, and told that “they weren’t a replacement for my IT guys” and to just play with the settings till it worked. I am a private individual, I don’t have an IT dept.
As far as the streaming it seems to work ok, at least till I get another option up and running. Their lack of assurance as well as taking over 3 days to respond, shows they really don’t care about the customer.
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