The app
This app is nothing but the worst app to ever use. It doesn't work with the camera or allow wifi to connect.
Unreliable
Sometimes I can see video, sometimes I cannot. Increasingly unreliable.
Canāt see login details
Lots of white text on white background making the app unusable. To add insult to injury itās told me my camera is registered to someone else
App
Cameras work great but app stopped sending notifications
Good
We have had these for 5-6 months now. Camera man work great and you can see memory card storage from the app!! Our internet is dsl so it is spotty and freezes when trying to view it, but I think that is my internet not the app. The issue I do have with the app, is that when viewing in full screen, if you leave it open for several min, it freezes my ENTIRE PHONE and the picture freezes in the app! It will not reset. It will do nothing. After finally trying to reset it many times, I let it sit for several min and will finally go back to home screen. This is very frustrating.
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Awful since update !
Since the last update, the app fails to connect more often than not - saying ānetwork unstableā when it worked perfectly fine before the update !
Going to have to buy a different product as I have poorly twin babies which need checking on often, this allows us to listen if they are wheezing etc. No use if it donāt connect !!
STILL SAME ISSUES !
Going to have to buy a different product as I have poorly twin babies which need checking on often, this allows us to listen if they are wheezing etc. No use if it donāt connect !!
STILL SAME ISSUES !
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Keeps crashing
Please update, keeps crashing when trying to add Wifi connection, it just closes the app!
Does not work on iPhone-useless
This app does not send notifications to iPhone. This should be stated on their website to make customers aware BEFORE purchasing the camera. Very disappointing
Was good but now useless
When we first got our Annke camera it was great and always sent us alerts when detecting movement.
Now it does nothing when movement is detected, so it is as good as useless to us.
We have tried contacting Annke customer support on several occasions but they do not reply to messages asking about the issue. Looking at other reviews it seems to be a common problem and promises are made by Annke talking of server updates and software updates, none of which seem to have happened.
I would not recommend this brand and will now have to look elsewhere for our security camera requirements in our house.
Now it does nothing when movement is detected, so it is as good as useless to us.
We have tried contacting Annke customer support on several occasions but they do not reply to messages asking about the issue. Looking at other reviews it seems to be a common problem and promises are made by Annke talking of server updates and software updates, none of which seem to have happened.
I would not recommend this brand and will now have to look elsewhere for our security camera requirements in our house.
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Notifications donāt work
This company has terrible customer service and do not respond to emails. The alert notifications do not work ever! Have all the settings enabled but still nothing. Contacted customer service numerous times but they are not willing to communicate. Trash product
Response from developer
Dear Customer, Thank you for choosing ANNKE product. Please drop us an email at support@annke.com, our tech support will help you. Best regards, ANNKE
Still the same problem
New version of the app but still without notification of alarm. Camera is useless in these condition!
Junk camera
Way to hard to set up. None of the directions make sense..... u get what you pay for...... it does not deserve the star. I gave it.i does not record. Unless u are watching at that moment unless u subscribe. I thought I could get ring to record. Since I pay for it... nope.. even though itās tied to Alexa..thumbs down. Waist of money and a whole night setting it up
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Response from developer
Dear Customer, Thank you for choosing ANNKE product.Please upgrade your APP to the latest version. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE
No alert sounds
Alerts no longer sound from the last update, even when set.
Nessuna notifica
Su IPhone XS Max non appaiono le notifiche nonostante vengano registrate nell'app
Nice app but needs a few tweaks
Good overall app but I canāt seem to find the continual recording function and also being able to drag the live view screen to move the camera instead of using a joystick would be nice
Like it better than Annke vision
But when clicking on pan/tilt I canāt use the functions on iPhone XS as I canāt see the option on the screen they are cut off.
Always had great support from Annke and have 6 cameras connected to my NVR but the apps by Annke are lacking behind some others but getting better with each one. Not sure why there is multiple apps instead of just updating 1.
Always had great support from Annke and have 6 cameras connected to my NVR but the apps by Annke are lacking behind some others but getting better with each one. Not sure why there is multiple apps instead of just updating 1.
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Disappointed
Weāve had nothing but trouble with this camera. Have had it for several months. Difficult and/or impossible to reset after the electricity has been off or it has been unplugged for various reasons. Weāve recently had cable here and had a new modem and router installed. Been trying for 3 weeks off and on and we are unable to pair/connect with the camera. Itās going in the trash.
Would not recommend this to anyone.
Would not recommend this to anyone.
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Response from developer
Dear Customer, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE
Needs iPhone XS/ iPad support
Seems ok initially however a few things are annoying.
It doesnāt support the iPhone XS screen so when you try and set schedules , the add schedule button and the time scroll are almost off the the screen. You can click add schedule, but you canāt set the time.
The way round this is to install it on the iPad and do it that way. However the iPad app looks clunky and seems to just be the iPhone app magnified so it looks pixelated
It doesnāt support the iPhone XS screen so when you try and set schedules , the add schedule button and the time scroll are almost off the the screen. You can click add schedule, but you canāt set the time.
The way round this is to install it on the iPad and do it that way. However the iPad app looks clunky and seems to just be the iPhone app magnified so it looks pixelated
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Went from āokā to useless
I would have rated maybe, 2 to 3 stars, until about a week ago. App fairly cool, worked fineābut, I had 1000+ old push notifications that I couldnāt get rid of. I marked to delete, or as read several times; they go, then always came right back. Annoying, but i couldāve lived with it, BUT (large but)...
Go to view my cams last week, canāt log in; invalid PW/username. Try the PW recovery-my username not recognized! Fearful my account was hacked, i unplug all cams.
I emailed Annke. A day later i get a response saying an upgrade caused login issues and am told to send pictures of cam labels (with s/n #s, etc) so that they could unbind cams from locked acct, and then i would need to create new acct, and re-add my cameras.
Pretty outrageous even if that was the end of it. 2 days ago i sent the pictures of labels as requested. No response back from Annke. I created new acct....attempted to add cams, and of COURSE i canāt. They are still attached to another account.
So i have one acct with 3 attached ip cams of which i am totally locked out of, and another acct which i CANNOT add any cameras too, but I can log in to.
Thanks Annke.
**^UPDATE 12/7**
Please stop sending canned responses to ācontact us at any timeā. I have been TRYING to contact you for a month, have sent you pictures of my camera labels as you have requested 3 times, tried calling during your specified hours, and left messages on your website. Please tell me, how does one actually get a hold of you. Your ālifetime tech supportā promise, and repeated form emails for me to contact you are a total joke, and like salt in the wound. I understand English is not your 1st language, and you may not understand that term...Google it.
Go to view my cams last week, canāt log in; invalid PW/username. Try the PW recovery-my username not recognized! Fearful my account was hacked, i unplug all cams.
I emailed Annke. A day later i get a response saying an upgrade caused login issues and am told to send pictures of cam labels (with s/n #s, etc) so that they could unbind cams from locked acct, and then i would need to create new acct, and re-add my cameras.
Pretty outrageous even if that was the end of it. 2 days ago i sent the pictures of labels as requested. No response back from Annke. I created new acct....attempted to add cams, and of COURSE i canāt. They are still attached to another account.
So i have one acct with 3 attached ip cams of which i am totally locked out of, and another acct which i CANNOT add any cameras too, but I can log in to.
Thanks Annke.
**^UPDATE 12/7**
Please stop sending canned responses to ācontact us at any timeā. I have been TRYING to contact you for a month, have sent you pictures of my camera labels as you have requested 3 times, tried calling during your specified hours, and left messages on your website. Please tell me, how does one actually get a hold of you. Your ālifetime tech supportā promise, and repeated form emails for me to contact you are a total joke, and like salt in the wound. I understand English is not your 1st language, and you may not understand that term...Google it.
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Response from developer
Dear Customer, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE
Donāt work
It donāt work like how it worked 2 weeks ago! Canāt see from work and canāt delete device option on app and emailed for help but email fails to send.
