AntNox

AntNox is the app for the people who look after the customers of a business that uses AntNox. The AntNox assistant answers your customers on your website chat, on WhatsApp and by email; when someone needs a person from the team, you get an alert on your phone and the conversation is waiting for you in the app. You need an AntNox account with the customer service product, or an invitation from your team to theirs. Accounts are created at antnox.com: the app does not create accounts or handle payments. CONVERSATIONS • "Need you": what is waiting for you and what the assistant has handed to the team, in the order it arrived. • "Everything else": what your assistant is handling, what a teammate is handling and what is closed, with filters by status and channel, and search. IN EACH CONVERSATION • Read everything that was said, including the photos the customer sent. • Take over: you reply and the assistant pauses. • Hand back to the assistant, mark as handled, as pending or as resolved. • Transfer the conversation to a teammate. • Internal notes that only your team can see. • Call the customer or message them on WhatsApp with one tap. • Block anyone who abuses the chat. • On WhatsApp, the app tells you until what time you can still reply. ALERTS • An alert when the assistant hands a conversation to a person on the team. No marketing. • Tap the alert and you land right in that conversation. • You decide when: during the account's hours or during your own hours. • Pause alerts for an hour, until tomorrow or while you are on holiday. AND ALSO • Sign in with your email and a one-time code. No passwords. • If you work on several accounts, switch between them without signing out. • Whatever is not in the app is in the web version, which opens in your browser already signed in. The app is available in Spanish and English.