ANZ Plus
Great!
Worst Banking Experience
It’s incredibly frustrating that you keep directing customers to contact support through the app when there is no alternative way to reach anyone and the app itself is completely unusable.
How exactly am I supposed to contact support when I can’t access the app properly? I have already tried clearing the cache, reinstalling the app, and restarting my phone, but it continues to freeze as soon as open it.
This has been going on for weeks and I still cannot access or use my own money. This is completely unacceptable for a banking service. I need a clear explanation, an alternative way to contact support outside the app, and an urgent resolution not another instruction telling me to use an app that doesn’t work.
What is the next step, and when will this issue be fixed?
How exactly am I supposed to contact support when I can’t access the app properly? I have already tried clearing the cache, reinstalling the app, and restarting my phone, but it continues to freeze as soon as open it.
This has been going on for weeks and I still cannot access or use my own money. This is completely unacceptable for a banking service. I need a clear explanation, an alternative way to contact support outside the app, and an urgent resolution not another instruction telling me to use an app that doesn’t work.
What is the next step, and when will this issue be fixed?
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Great App, some features to add
Please add percentage scheduled transfers, and add a feature to hide specific goal amounts for people who might be inclined to spend money. Otherwise its a great app
Slow
Very slow and unresponsive
Used to be good
Used to be good. Now it’s so slow, unresponsive and always says “processing delay”. It’s clunky as hell as the userbility has gone down hill so quick. The old AND app (which I used with my business accounts) is so much better in every way, I miss it.
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Great saver
This apps been great, it’s helped me get on top of bills and make savings. Having everything automated is the best. I only wish it would let you be logged into multiple devices at the same time.
Froze & locked my account without my account without notice.
They have the ability to take your money from you. They will freeze your accounts. Then when you report it to AFCA they will just close the whole account. Support is useless. Its all email/app support. They hate customers who dispute transactions. Anz owes me $33,000
Scammer
ANZ PLUS took my $900 that I transferred from my Commonwealth Bank. I can’t reach out to ANZ PLUS TEAM
Update not working
The recent update will not work and has disabled access to my account
App Not Working
The App has been unusable for five days now. It opens normally, but as soon as I select “Pay” or try to use any other features, it freezes and becomes completely unresponsive. I’ve already cleared the cache, restarted my phone, deleted and re-installed the app, but nothing has resolved the issue.
I can’t even transfer funds between my accounts, which is incredibly frustrating and unacceptable for a banking app. Being unable to use the app for this long has caused significant onconvenience. Please fix this issue urgently.
I can’t even transfer funds between my accounts, which is incredibly frustrating and unacceptable for a banking app. Being unable to use the app for this long has caused significant onconvenience. Please fix this issue urgently.
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Ella, a fine specimen
Ella, which words cannot describe, has helped me throughout a journey where confusion wrapped around me like a sick child with their blanket. The sheer amount of support provided throughout my experience is truly notable, and I hope she is promoted as soon as possible.
Cheers,
A happy recipient of Ella’s support
Cheers,
A happy recipient of Ella’s support
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Complex to deposit
Too complex.
loVe
How can i can a card when cant access the app. card been stolen with my phone
The best banking app
Easy to budget, categorises transactions automatically and allows for edits. Quick customer service team. Can add other accounts. Saving is a breeze. Overall a very clean, intuitive app that always works.
Great App! Well done ANZ
I’ve banked with a number of different banks over the years, and ANZ Plus has been one of the best digital banking experiences I’ve had.
The app is incredibly fast, intuitive and reliable. I was able to open my account and be fully set up in under 10 minutes.
One thing many people seem to misunderstand is that ANZ Plus isn’t simply a replacement for the standard ANZ banking app. It’s a separate, digital-first banking platform designed primarily for everyday banking and savings. If you need traditional banking services such as in-branch support, certain credit cards, loans or other legacy banking products, you’ll still want to use the regular ANZ app and banking platform.
If you’re comfortable managing your finances through your phone, ANZ Plus is excellent. The app is clean, responsive and includes useful money management features without feeling cluttered. For anyone who prefers a modern, app-first banking experience, I’d highly recommend giving it a try.
Looking forward to seeing what other updates and improvements come within this app!
The app is incredibly fast, intuitive and reliable. I was able to open my account and be fully set up in under 10 minutes.
One thing many people seem to misunderstand is that ANZ Plus isn’t simply a replacement for the standard ANZ banking app. It’s a separate, digital-first banking platform designed primarily for everyday banking and savings. If you need traditional banking services such as in-branch support, certain credit cards, loans or other legacy banking products, you’ll still want to use the regular ANZ app and banking platform.
If you’re comfortable managing your finances through your phone, ANZ Plus is excellent. The app is clean, responsive and includes useful money management features without feeling cluttered. For anyone who prefers a modern, app-first banking experience, I’d highly recommend giving it a try.
Looking forward to seeing what other updates and improvements come within this app!
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Insanely good.
Only one small gripe, please just make the app compatible with Apple dark mode.
IconDark mode needed
Can you guys re-enable the dark mode icon? On the homescreen it used to be a option, but now its still the bright blue. Might be a bug that needs fixing. Other than that! Great app. My main banking app
A Very Disappointing Banking Experience
My experience with ANZ Plus has been extremely disappointing.
I cannot rely on ANZ Plus for something as important as an international payment. My transfer was held for 21 days due to ANZ’s internal verification process, despite repeated follow-ups from my side and the urgent nature of the payment.
This delay put my university enrolment at serious risk. After 21 days, the only outcome was that my money was returned to my account instead of the payment being completed. This does not demonstrate reliable banking or an efficient payment service.
A bank should be able to fulfil its own payment commitments or, at the very least, communicate clearly and resolve issues promptly. Unfortunately, ANZ Plus failed on both counts.
I expected a modern digital bank to provide fast and dependable international transfers. Instead, I experienced poor communication, repeated delays, and a process that only moved forward because I continuously chased updates myself.
Based on this experience, I have lost confidence in ANZ Plus and would not trust it for important international payments in the future.
I cannot rely on ANZ Plus for something as important as an international payment. My transfer was held for 21 days due to ANZ’s internal verification process, despite repeated follow-ups from my side and the urgent nature of the payment.
This delay put my university enrolment at serious risk. After 21 days, the only outcome was that my money was returned to my account instead of the payment being completed. This does not demonstrate reliable banking or an efficient payment service.
A bank should be able to fulfil its own payment commitments or, at the very least, communicate clearly and resolve issues promptly. Unfortunately, ANZ Plus failed on both counts.
I expected a modern digital bank to provide fast and dependable international transfers. Instead, I experienced poor communication, repeated delays, and a process that only moved forward because I continuously chased updates myself.
Based on this experience, I have lost confidence in ANZ Plus and would not trust it for important international payments in the future.
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Can’t access the app after update
Since I updated the app, I can’t access to it!! That’s terrible.
Very poor
Not at all impressed. You open this App & ANZ give you 2 Ac’s you never asked for but not the Ac you did set up. To then try & get that Ac so you can see it in the App is a process of online links to help pages that give you 404 messages. Clearly no one senior outside of the IT Dept that wrote the App & understand its details has ever done a Cold Start themselves. They would send this abysmal joke of an App back into development to fix it!
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