Bunches of bugs
Cannot edit the claim and resubmit. While tried to edit and resubmit the claim it thrown an error after signature signed.
False info in benefit
The new app has a section for your benefit but if the info is inaccurate. I see most of my benefits are not used a penny but when claim my expenses, they reject it. They say you used your limit! But it’s been a month, the limit is not used up.
I don’t know who is wrong here, the dev team, SMEs or the claim operators, nevertheless the damage is mine! I escalated it, they keep sending me the same response, like robots! No management, no action, just the same horse stuff.
I don’t know who is wrong here, the dev team, SMEs or the claim operators, nevertheless the damage is mine! I escalated it, they keep sending me the same response, like robots! No management, no action, just the same horse stuff.
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Telemedicine app not flexible
A lot of bugs
Frustration
Today, for some reason, the system hung and did not respond. The clinic wanted to see my insurance card; but the OTP system got stuck for a few minutes. And then suddenly 10 OTPs came!
Can’t receive OTP
Can’t receive OTP on Malaysia number
Delayed Otp
delayed otp
Bad app and poor service
Incompetent staff and app doesn’t work. Allianz care way better.
20minutes resetting pw
terrible experience. earlier i was at home, i am able to login through facial recognition as i cannot remmeber my pw. then i tried to login while in the clinic,it kept prompting error. and had to call the customer service. and took 22mins to reset the pw. the weird thing is, i have to beg with the customer service, if there is any way or can do it easily… why not recommending an easy alternatives solution as the person calling is unwell.
hope he could have some compassion to help instead of asking so many thing…
hope he could have some compassion to help instead of asking so many thing…
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App hang upon payment
After I’ve paid the co payment for tele consultation, the app hang and nothing happened. Wasted my money as it went thru and the hotline is a disaster. Terrible.
Not user friendly
Every time asking as to enter the user name and the user name is very odd
Claim submission is broken
Although claims submission through app is a good idea, the implementation has a major mistake. When filling in a Provider name that is not on the list, the app throws an error “Please select Provider from the list”. However, selecting a Provider that is not included in the list is allowed when submitting the Claim on the website, so clearly, this should be possible via app as well. This is easily fixable and I would have hoped that AON would have already corrected this at this point.
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Not friendly used
Every time needs to login
Very slow
No response very slow to loading
Not working
Many bugs, cannot teleconsult, cannot find clinics by postal code
Works pretty well
Easy to use generally. So far I have not encountered major issues
Not user friendly
When it was transferred to the plus app, the ID is totally different and the email for resetting password is slow!
Crashing
App crashes when taking me into telemedicine. I cant even consult a doctor
Improve The Search Function
Bad search function.
OTP & Clinic search
The OTP response are so so slow that the counter run down to zero 3x and it still haven’t send in the number. Near by Clinic search function are missing recently as well.
Horrible app
Stuck at the clinic, having trouble trying to log in - app has issues connecting with server.
