First years were rough, Now its superb!
I use Rogersville TN’s branch for banking. Nice southern style bank. Clerks are super hospitable and knowledgeable about what they do. They have always delivered the best service when it comes to anything financial.
The first years the app was terrible. It was always signing me out and locking me out. The app felt like it was always down every other day. Sometimes even twice a day it would be out of service and I’d have to try again the next day. It was a little complicated to navigate too, but 6 years later and the made a complete 360 with the app. Somehow delivering sorta the same type of experience you would have if you visited the branch in person. It feels easy and has an almost southern friendly style too. With the colors of the company. It’s quite welcoming. They also added 24/7 support and the ai is not as bad as one may think.
So all in all. They have really shaped up to be an incredible bank. With fraud detection like no other, night and day drive through depositing and withdrawal all through the ATM. Then of course you could always go inside but the night depositing is super handy for if you ran a business past bank hours. The only thing I’d have to say about the business service side of things is some of their branches require you to have 1,000 dollars in the business bank account or they will take a 10 dollar fee every month. I’d rather a one time fee for a business account. Other than that I’d say nowadays they are sitting pretty.
The first years the app was terrible. It was always signing me out and locking me out. The app felt like it was always down every other day. Sometimes even twice a day it would be out of service and I’d have to try again the next day. It was a little complicated to navigate too, but 6 years later and the made a complete 360 with the app. Somehow delivering sorta the same type of experience you would have if you visited the branch in person. It feels easy and has an almost southern friendly style too. With the colors of the company. It’s quite welcoming. They also added 24/7 support and the ai is not as bad as one may think.
So all in all. They have really shaped up to be an incredible bank. With fraud detection like no other, night and day drive through depositing and withdrawal all through the ATM. Then of course you could always go inside but the night depositing is super handy for if you ran a business past bank hours. The only thing I’d have to say about the business service side of things is some of their branches require you to have 1,000 dollars in the business bank account or they will take a 10 dollar fee every month. I’d rather a one time fee for a business account. Other than that I’d say nowadays they are sitting pretty.
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Great Credit Union!
ACFCU is the best Credit Union (or bank) that I have done business with. They have my account pulled up as I walk in and greet me by name. Great customer service and anyone I’ve dealt with has been very knowledgeable and friendly.
Customer service
The best all around customer service anybody could possibly ask for!
Love this bank
The people are great. Never in five years I have ever had a problem. They are truthful and accurate. They always have a smile on there faces. They are always eager to help with financial issues of not having enough money and solutions to the problem. I just want to say thank you for all ya do.
:(
App is non function more than it is functioning, sorry excuse of a bank to have this as there mobile banking source
Not letting me access my transactions
Have been trying to review my transactions for days now and it’s not showing anything.
Ridiculous
This update caused the app not to work at all! Fix it or I’m taking my money elsewhere!
Great app
Many of these reviews are prior to setting up their online banking. It works great!
Does not work!
Like other reviews have stated, the new app does not work. I went from not being able to access my bank account for a week on the old app to a new app that I was instructed to download that DOESN'T EVEN WORK. I set up all my information, only for the app to say that it can’t locate my account when I log in. Things were fine before the bank “updated their system” and messed everything up. I’m by far not the only unhappy customer and I am considering switching banks. If it isn’t broken, don’t fix it!
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No mobile deposit 😡
So frustrated with new app. No mobile deposit. Don’t understand the need to change app and then don’t put in deposits. Feel like changing banks!!!!
Doesn’t work
All of my accounts say unavailable when I log in now. Contacted a representative and he told me to uninstall then install the app again. Didn’t help. I’ve contacted people and nothing is done. Before this update, it was great. Now, no help and I’m going to erase the app. Maybe when they update it in a few months, it will work.
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Love it, but recent issue
I love the app, I make my vehicle payment on it and basically never have to log into the online portion or even have to stop at the actual branch. I have been having a issue lately where I try to access my account statement and it exits the entire app. It stays up fine until I click to view that. I can still transfer funds with no problem but just to see my checking statement it completely closes the app. Please resolve, I have to take the extra time to access the online portion and by doing that I wouldn’t need the app.
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Touch ID quit working no app support
No one has any idea why ID Touch quit working or how to get it working. Just reinstall, as if I hadn’t thought of that. No app updates in a very long time, could be the problem!
Mobile Deposits Fail
The human who approves the mobile deposits for this app (Amanda) declines my deposit because she thinks the amount I entered doesn’t match the amount of the check. I have screen captures documenting that they are the same. I have no idea what amount Amanda would like me to enter. If you use this app, you are unfortunately at the mercy of humans who can’t read numbers.
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Touch ID issues on iPhone 8 Plus
I just bought an iPhone 8 Plus and have been using for a few weeks now and the Touch ID login feature never works. It always asks for a security code instead of using Touch ID when I go into the app. It is not my phone causing the issue because Touch ID works on all other apps. I have spoken with people in the AFCU branch and they say nothing is wrong but this issue needs to be investigated further because it is most likely a bug.
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Crashing
App keeps crashing when I am looking at my account
Better then ever
Thank you for all the updates. It is nice to be able to do most of my banking on the app!!
Bill pay
Several months ago my iPhone had an update and the bill pay button disappeared from this app for a couple of days before coming back. Now, another update, and the bill pay button is gone again, it's been just over a week now. I just want to pay my bills. Your app offers a ton of stuff it can do, but I just want to pay my bills. Please fix, my credit score is at stake. ( P.S.) I have no internet where I live so no computer to login to the bank with, everything is through my iPhone.
Update,,, ok it's august and the bill pay function has been fixed for the past couple of months,,,, thank you so much,,,, I go to the mail box, get a bill, open the app, pay the bill, done. Life is good. Thanks again.
Update,,, ok it's august and the bill pay function has been fixed for the past couple of months,,,, thank you so much,,,, I go to the mail box, get a bill, open the app, pay the bill, done. Life is good. Thanks again.
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Missing something
It's a great app, but it's missing mobile deposits, and when you try to track down how to do one it sends you to another app that doesn't allow it.
HORRIBLE
Thank heaven the local branches are a pleasure to deal with. Bad thing is that when you don't have time to go there, you have to try and use this STUPID website. I have to change my password EVERY visit just to access my account!! On top of that, its like squeezing blood from a turnip to find and and access a bill function to pay on your account! Horrible just horrible, I thought after a few months of getting used to how it worked, it would get easy...WRONG!!! This stupid website needs completely redone!!
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