Really bad
I pretty much echo everything people have already said. It really doesn’t sync, stay synced or keep you logged on. Crashes almost on the daily. Works pretty good with Fitbit but is completely useless with Apple. You would think, since Apple has such a large user base Cigna would want to fix this if they really cared about your health. Doesn’t even looked like they’ve updated the app in a couple of years. Pitiful.
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Frustrating
The app is terrible. The website is terrible. It doesn’t seem to have any support from the developer. Last update was 2 years ago? Tracking activities is way to convoluted. It is not user friendly at all. If I didn’t know better, I would think it was made difficult on purpose.
Completely non-functional
It’s been glitchy for awhile, then last 3 weeks wouldn’t sync with my watch, this week I can’t enter manual activity. This is incredibly frustrating as it’s such a great motivator when it works. I’ve called and emailed and have not received follow up from Cigna.
Not working
Error message that an earlier reviewer noted (uh-oh something went wrong) on Aug 10th is still not fixed. Will not let me log my progress for weekly challenges. Didn’t save my progress last week. Makes it impossible to get financial incentives offered through employer. Cigna, PLEASE provide an update for Apple devices!!
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Good idea bad form
This is a great idea. Definitely a good motivator for healthy lifestyle choices. However it does not always function properly. The app has not synced with my health app in the last 2 weeks and I cannot always enter things manually. If this were fixed it would be perfect.
This app need help!
When it works, it’s great. But soooo many times, it doesn’t!😡. I try to manually enter my activities and I get “Uh-oh. Something went wrong. Sorry about that.” I’ve been a Cigna customer for many years. All of my colleagues are frustrated too. Please fix this ASAP. If it’s not working, I’m actually losing $ because I can’t get reimbursed for my exercise 😡
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A Truly Poor App
I don’t even know where to begin. Logging in is bothersome. Even with multiple apps and devices linked to this one, I don’t get correct reports of my activity. I often need to log out and back in to see results, and they are often still not correct. I sure hope Cigna doesn’t use this info to make any decisions about my health. If I could give 0 stars, I would.
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Doesn’t work with apple
Looks like reviewers had trouble syncing workouts for the past couple of years & it still isn’t fixed. The app recognizes my steps, but challenges that track exercise are showing nothing. The phone number in the app only gives you insurance information, not technical support.
Does not sync workout data
Does sync workout data from Apple Health. Everything else comes over.
Not pushing data over to Cigna website to track steps
This app does record steps but when it comes time to record those steps where it counts, on the Cigna website, they are not crossing over.
This app allows several apps to transfer their step information into this Cigna app however none of that is showing up on the “premium rewards” section of Cigna website
This app allows several apps to transfer their step information into this Cigna app however none of that is showing up on the “premium rewards” section of Cigna website
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Not at all ready for prime time
I’d leave zero stars if possible. The app does NOT sync automatically with the tracking on your iPhone (iHealth) nor with Strava. We have a company wide challenge this month and almost everyone is having to manually enter their step counts. Customer service is non-existent. I’m part of the IT team at our workplace and we can’t even get this app to work properly. I would strongly discourage using this as a challenge tracker unless you want folks to enter counts manually.
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Does Not Register Steps
I need this to register my steps and it simply doesn’t work.
HORRIBLE
Trying to reset password and log in even thought my Face ID was set up previously. Will not let me reset user ID or password. Horrible app.
Error Message
I downloaded this app to synch with my health app and it won’t let me log in at all. Support is no good. This needs to get fixed quickly because right now this app is worthless.
Does not seem to submit your steps
I can see the steps are being tracked under metrics for every day which means I’m connected but the goal itself does not submit the steps the app collects.
Also missing a glaring feature and that is an option to sign in via Touch or Face ID
Also missing a glaring feature and that is an option to sign in via Touch or Face ID
Never Worked. What’s the point?
It’s been saying it’s getting a facelift for months. Can’t even log in with my Cigna. Less than useless.
Earned $400 through my apps!
Easiest way to achieve health incentives through my insurance!
Finally added Strava
Didn’t have strava before but now i can log my runs.
Log-in issues
I am never able to log into the app. I have been having this problem since I got the app about a year ago. I always get this error message:
{"error":"internal_error","error_description":"Unable to Process Request"}
I really enjoy using this app, but I’m not able to use it if I can’t log into it. I would definitely change my rating on this app to 5 stars if it ever let me log into the app.
{"error":"internal_error","error_description":"Unable to Process Request"}
I really enjoy using this app, but I’m not able to use it if I can’t log into it. I would definitely change my rating on this app to 5 stars if it ever let me log into the app.
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Can’t log in!
Can’t even log in! This is so frustrating. It just says “something went wrong” whenever I try. I’ve logged into other Cigna apps with the same ID/password, so I know it isn’t me.
