
Appup Support
Vos tickets et documents
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About
The Appup app brings your Appup client space to your iPhone: your support requests, your conversations with our team and your project documents.
FOLLOW YOUR REQUESTS
Every ticket shows at a glance who has the ball: what is waiting for your reply, what is in our team's hands, what is closed. Search for a ticket and filter by status, urgency, type or project.
REPLY IN ONE GESTURE
Reply from the ticket, attach a photo or a screenshot, and state in the same message whether you hand it back to our team, whether the request is done or whether you cancel it.
REPORT AN ISSUE
Create a ticket in seconds: title, type, urgency, description and attachments.
STAY INFORMED
Get a notification as soon as a ticket changes: new reply, status change, reminder.
FIND YOUR DOCUMENTS
View the documents shared by our team and your invoices, with their payment status.
The app is reserved for Appup clients: your access is created by our team when your project starts.
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What's New in Appup Support
1.3.0
October 10, 2026
Reporting an issue has never been easier. • New ticket screen: pick the request type and its urgency in one tap, on clear cards showing the expected response time. • Swipe through the urgency levels to find the right one. • Select the platforms affected (website, iOS, Android, kiosk…), or tick "All" in one go. • The selected platforms now appear on the ticket screen.
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