EASY PEASY
A Comfort to watch our water consumption while on vacation.
Pathetic
This app won’t even load. Imagine charging out the nose for water and not even providing your customers with a working app or website so they can pay their bills.
Won’t open
I can’t even open it and sorry can’t pay my bill, I have downloaded it 3 times and get a blank screen then time out error please fix it
Apple iPhone iOS 26.4.2
Apple iPhone iOS 26.4.2
App
It works when it wants
Total Garbage
Registration would not even work. I simply stopped and deleted the app. As the title reads…total garbage!
No Stars
I’ve seen highschool computer science projects that work better than this app - from account information not loading/inability to proceed with payments and then doom spinning on payment confirmation page…the list of ongoing and even worse, unresolved, bugs that make this app unusable is astounding.
Feels like more of a weekend project than a legitimate company’s app, but then again we’re talking about Aqua - where doing the bare minimum is the norm
This never should have made it out of quality and go pushed to production
Feels like more of a weekend project than a legitimate company’s app, but then again we’re talking about Aqua - where doing the bare minimum is the norm
This never should have made it out of quality and go pushed to production
Show more
Horrible app for utility
Always a problem just to pay a simple water bill the app never works properly & every update they make it worse
Apple
You all made us switch to the app & it doesn’t even work for iPhone users. I shouldn’t have to guess if my payment went though or wait for an email. Do better!
1 star because 0 isn’t an option
This app is so comically bad that it’s hard to believe that an actual utility uses it to conduct business. For crying out loud, when you first log in, there’s a warning that says that iOS users should basically expect the app to lock up when submitting payment, but go check your email first to see if it actually went through. It’s been like this for months now, I’m starting to think the warning screen IS the fix. Truth be told, I don’t even really expect much more from the company that spent several years filling my bathtubs with brown water and forcing half of our neighbors to buy expensive in-home filtration systems to combat it.
Show more
Application Useless
Fix the issue with the payment confirmation. For months you’ve said it’s being worked on, and still not has changed
App Does Not Work
Echo what has been said before-follow instructions to log in and all I get is a message that the account is already registered but it will not let me log into the account.
Trash
Trash app= trash IT= trash website = poor customer service = poor company leadership…. You can tell the company leadership is not very good when customers can’t even pay for their service with the tools given…
Terrible terrible
This is just a trash app. Aqua should be ashamed to have this. It is near impossible to get anything to work and go through properly
Horrible
You don’t know if the payment went through or not. And it doesn’t save the password. The money this company gets from peoples utility bills. They should be ashamed of themselves to have a lazy app.
Frustrating
Amount owed is not updated. Kept saying $0 balance! Had to call to pay!
Infuriating CX
Seriously!!! I have a bill scheduled and yet you send me an email to let me know I’ve got a upcoming payment. And then it took be 5 minutes to find out whether I actually had scheduled a bill. (Wasn’t apparent!)
Mobile apps are supposed to enhance the consumer experience not making it more infuriating
Mobile apps are supposed to enhance the consumer experience not making it more infuriating
Show more
Terrible app
Always has issues constantly , it’s always so difficult every month to pay a simple water bill
Payment Page Doesn’t Load
As others have stated, it’s just the website ported into an app. The website is poorly run, so is this app. Want to make a payment? Good luck finding out when the payment portal actually loads. Want to view your current bill? Takes you straight to their website.
Frustrating
It’s literally the website pushed through the app. Scrolling is near impossible. Made a payment but have no idea if it went through because the account hasn’t updated.
I feel like I’m better off keeping the website as a shortcut on my phone like I used to instead of the app.
I feel like I’m better off keeping the website as a shortcut on my phone like I used to instead of the app.
Just what was needed
I read a bad review from a couple of months ago and almost didn’t bother downloading the app!
I’m happy to report that my login was flawless. I was able to see my bill and download it.
And I was able to pay my bill with no issues – it already had all my information from the web-based portal.
Lots easier than using the web-based portal on a smart phone!
I’m happy to report that my login was flawless. I was able to see my bill and download it.
And I was able to pay my bill with no issues – it already had all my information from the web-based portal.
Lots easier than using the web-based portal on a smart phone!
Show more
