Aquantuo User Reviews

Aquantuo
Aquantuo
Aquantuo LLC
🔧 Utilities

Top reviews

Most RecentHighest RatedLowest Rated

Thiefs

these people are thieves..use them at your own risk…
Nana2k12Nana2k12

Poor customer services and unnecessary charges.

This company is one of the worst and most chaotic I have ever experienced. They consistently deceive customers with false information. The most frustrating part is when your items are supposedly in your country and ready for delivery, yet you have to call customer service multiple times. After repeated calls, they often tell you the items haven't arrived yet. When you contact the US team to confirm, they may claim that the items haven't been shipped to your country at all, making the entire process confusing and unreliable.
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Egyptian mummiesEgyptian mummies

They will delay your shipment and keep promising weeks and weeks “their services are very terrible

They will delay your shipment and keep promising weeks and weeks “their services are very terrible ,I paid for my item on September 26 and it’s October 16 ,they are still telling me next week, they are fraud
Frank ArmstronggFrank Armstrongg

They will delay your shipment and keep promising weeks and weeks “their services are very terrible

They will delay your shipment and keep promising weeks and weeks “their services are very terrible ,I paid for my item on September 26 and it’s October 16 ,they are still telling me next week
Frank ArmstronggFrank Armstrongg

Bad Service . I regret choosing you as a Shipper !

Believe this 5 star rating and reviews about this company at your own risk . They’re service takes longer than the business days on their website and my first time using their service they tend to misplace my package and when you contact their customer service they can’t provide you with a good enough explanation for not shipping your package… they’ll stalll you till you’re fed up. All they say is “ sorry for the inconvenience “ without proper solutions for the issues at hand … this is a very bad company and I wouldn’t recommend it to anyone . Please and please don’t use this company for your shippings !! I did rate them a quarter star if it was possible
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onceandneveronceandnever

Great experience overall.

Great experience overall but sometimes packages take longer than what’s been stated or expected. Also some of the packages do get charged for but they don’t deliver them, which I’m really concerned about… please work on that
Rover CyberthroneRover Cyberthrone

Response from developer

Thank you for your positive feedback and for highlighting areas where we need to improve. We’re sorry about the delays and any concerns regarding undelivered packages. Please share your details with us at https://aquantuo.com/report-issue so we can look into this further and ensure your shipments are handled smoothly.

App not working

Keeps telling me to upgrade app I don’t know why l, I recently downloaded the app and I use the latest version. Pls fix
Uglvv007Uglvv007

Response from developer

Sorry for the trouble! Please try clearing your cache or reinstalling the app. If the issue persists, report it here so we can assist: https://aquantuo.com/report-issue.

Excellent Package Handling and Delivery

Aquantuo has been very reliable with my shipments. My packages were well-handled, arrived in great condition, and nothing was missing or damaged. Delivery was smooth, and I received updates throughout the process, which gave me peace of mind. I really appreciate the care they take in handling items — definitely a trustworthy service for shipping to Ghana.
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Kaakyere141Kaakyere141

Response from developer

Thank you for the wonderful feedback! 🌟 We’re glad to know your packages arrived safely and that the updates gave you peace of mind. Your trust means a lot, and we look forward to serving you again.

DEAL WITH THEM AT YOUR OWN RISK

Everything was swift and all good,until they started charging my bank cards and later come back to tell me the payment was flagged. Yet they never refund my cards back and still have the guts to demand i pay them extra with momo payments. There are several options out there for me to deal with unreliable and untrustworthy service. I’m done with them. I dont mind leaving my other packages with them and move to a more trustworthy and reliable provider.
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SUPERSTAR98662SUPERSTAR98662

THIEVES

The office at Accra is totally a scam after paying fully the shipping I was asked to pay 1000 cedis for no reason and even said if I didn’t pay I can’t receive my items all in the name of custom duties. Use this app at your own peril !!
TEFILLAH 🦅🦅TEFILLAH 🦅🦅

Poor delivery time

This company called Aquatuo has changed big time … I sent my item to them on the 17 of September and till now , I haven’t received it even though I payed for air shipment and it’s supposed to take just 10 days… anytime I call customer support, the give me stories telling me their airline delayed , I don’t know if they are fixing the plane in the air or what . I’m going to sue them . I called their customer service in the states and they told me my item was shipped on the 19 of September which means 2 days after they received my package. But I received an email on the 30 of sept , telling me my item was en route to Ghana . How does this makes sense ? How long does it take a plane to fly from The states to Ghana? I feel they used the sea even tho I payed to air.
I wouldn’t recommend this people
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BigHero987BigHero987

Poorer Delivery time, especially Air shipment

This courier company called Aquantuo, has changed big time, when we talk about air delivery, their service has really cause a lot of people who depend on them to ship items to Ghana. I am a living testimony to this, their air shipment delays a lot , about 4 weeks before you could get your package… I wonder if they re charging us air rate and later ship by sea, if you try to complain will say we re sorry, sorry for what, a friend is going through a law sue because he used them and they failed to deliver fast, air shipment took 1 month plus , everyone who has this encounter must come on here and give their review, it’s bad we don’t do this in this 21 century as they claim to use plane for heir air shipment , they re not telling us the truth on some thing that is known to them..
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forumotoforumoto

worst logistics company

them be thieves no waste your time
99999fwtghu99999fwtghu

Recommended

Recommend for your shipping and import needs
1Meonly081Meonly08

Response from developer

Thank you for your recommendation! We're happy to be your go-to for shipping and import needs, and we truly appreciate your support!

Trend carefully

Loosing your packages will happen and there is nothing you can do
Geemang1Geemang1

Response from developer

We're truly sorry to hear about your experience, and we understand how frustrating it is to lose a package. This is not the standard we strive for, and we take issues like this very seriously. Please reach out to our support team so we can investigate and resolve the situation.

Fast shipping

You guys are doing a Greater job. They respond fast during online chat via their web. My only problem I had with them is, it’s take too long for them to post a request item on my dashboard.
NickJee233NickJee233

Response from developer

Thank you for your feedback! We're glad to hear you appreciate our quick responses during online chats. We understand your concern about the delay in posting requested items to your dashboard, and we’re working on improving that process. Your input helps us get better, and we appreciate your patience!

Don’t waste ur time downloading

I downloaded this app months ago back in February and from day 1 to date, I have never been able to use this app, it says it’s undergoing maintenance, for months??? They can’t take care of their mobile application and we’re supposed to think they can handle orders
ChainbersChainbers

Response from developer

Apologies for the initial issues with our app. It's now up and running smoothly. Please retry and reach out to support@aquantuo.com if you face any problems. We're committed to providing a seamless experience. Thank you for your patience

Worst Logistics Company Ever

They had my package at their warehouse for over a month. Had the tracking say it was in customs clearance and then changed it back to shipment departed. Then once it finally left the US to go to Africa on a Wednesday, I was promised my package would arrive on the next Friday. What do you know, they lied and came up with some dumb excuse that it wasn’t able to be delivered then. So it’s been 6 weeks and my package still hasn’t been delivered.
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JareZy CEOJareZy CEO

Response from developer

We're truly sorry to hear about your experience. Our goal is always to provide reliable and efficient service. We take your feedback seriously and are committed to investigating and resolving the issues raised

App is Broken!

Downloaded the app back in October and now in February 2023, app is still unusable. Maintenance message has been up for months thus prompting me to use browser instead. I wouldn’t recommend downloading.
ByansíByansí

Response from developer

Apologies for the initial issues with our app. It's now up and running smoothly. Please retry and reach out at support@aquantuo.com if you face any problems. We're committed to providing a seamless experience. Thank you for your patience

Bad customer service

Tbh this is my fist time shipping an item from you people and I had use your app to send requests to tell you about my package and there has been no reply .. my packages has been delivered to your USA address and I texted your WhatsApp number because the Aquantuo app wasn’t responding.. but the WhatsApp is even worse .. you will be online and no one will be replying your messages .. and it’s soo sad and frustrating when the things have been delivered to your USA address but you not getting any response… please do something about it because it’s so frustrating… I can’t even rate you because it’s soo bad!!
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ewenamewenam

Response from developer

We apologize for the not so good experience you had prior. It was an unfortunate incident and not the norm. We ask that you reconsider and ship with us again

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