ArcGIS Survey123 User Reviews

Customer Experience

Positive experience11.1% of reviews
Neutral15.6% of reviews
Negative experience73.3% of reviews

~ Based on 90 written reviews from the US App Store.

What users say

Is ArcGIS Survey123 Safe?

ArcGIS Survey123 has mixed safety signals based on user ratings. AppsHunter Safety Score for ArcGIS Survey123 is 55/100.

This assessment is based on 209 user ratings, with an App Store average of 2.7/5.

Safety Analysis

39.2% of ratings point to a safe experience
9.1% of ratings suggest some concerns
51.7% of ratings point to a risky experience

~ Based on 209 App Store ratings for ArcGIS Survey123.

Is ArcGIS Survey123 Legit?

ArcGIS Survey123 appears to be a legitimate app. AppsHunter Legitimacy Score for ArcGIS Survey123 is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

God awful

App was absolutely and utterly terrible

Not good, and not getting any better

I have a GIS degree. I’ve had the displeasure of using this app for the past 7 years for work both collecting field data and configuring forms for others. It’s a simple app that somehow remains very difficult to use due to numerous bugs, battery drain, lag, crashing, authentication loops, etc. These issues get exacerbated in areas of poor cell service, causing errors that only resolve by force quitting the app and re-opening in airplane mode. There have been basically no improvements to this platform or support which make the predatory pricing practices of ESRI even more egregious. A billion dollar company that can’t make a simple app functional.
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Potential held back by battery life and design issues

It looks bad and runs worse draining your battery. The Survey123 app experience is even worse when developers don’t recognize or address its limitations.

Good, with bugs

Solid overall functionality, but crashes when uploading photos on iPhone 17

Solid Tool

Survey123 is a solid tool and part of many of our data collection efforts with my students. That said there are a few buggy aspects that seem to take a relatively long time to address.

First there is the perpetual issue of data entry with a keyboard STILL often hanging up the advancement through the form.

Most recently I discovered that (while doing a demo to my class as we were about to head out into the field with Survey123) my new iPhone 17 causes the app to completely crash if you attempt to take a photo. We replicated the issue with other students who also had new iPhone 17s.

Again, a solid app, but the responsiveness/speed of revisions leaves much to be desired.
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This is bad

Very bad app

Drains battery.

App keep running in background draining huge amounts of power

bad

It’s bad

Terrible battery life. In traditional ESRI fashion, a monopoly leaves much to be desired

All in all, the app is fine. Decent, even. It does what it is supposed to do.

But it is held up by piles and piles of unoptimized spaghetti code, because they don’t really have any competition. The main example of this is battery usage. This app, if given necessary location permissions, will find your exact location indefinitely. It doesn’t matter if you scroll to a different app. It doesn’t matter if you set your permissions to only track location while using the app. It will keep draining your battery at around 10 times the standard rate.

The only way to stop this from happening is to fully close the app and reopen it from scratch with every sample.

People have known about this bug since *2019.* Users have submitted the code needed to fix the bug THEMSELVES. But those user forums are more of a suggestion, anyways. The day an open-source competitor is able to overcome the barriers ESRI has pulled up is the day that surveyors around the country forced to use this proprietary software will rejoice.
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Awfull

Forced to install this on a geography school trip, bad trip app made it even worse 🫩🫩. Don’t install this ever it’s so bad

Needs updating

Doesn’t compare to browser collection - but in browser you cannot edit an existing survey. In the app you cannot select a video from photo library. Pages and suggested text not as functional as web browser

Me no like

It made me crash out

Awful!!!!

I’m really sad and deeply disappointed with this app—it let me down far more than I expected.

Worst app ever

This app always wants me to sign in like I have an account already. It won’t let me set one up.

Absolutely horrible

Daily problems with this horrendous excuse of an app. IT and customer service are a joke. The very moment they think they have a system that’s semi functional, they roll out a new version and never ACTUALLY get it functioning “right.” If your company makes you use this for your time clock, I pity you. SURVEY123 is GARBAGE. Constantly crashing, never ending bugs, software is dated (yet the app is updated), never ending problems. I could write a book on why to NOT use this app. On the bright side… you don’t have to keep up with a time sheet or go punch a clock… woohoo.
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ابلكيشن خياااس

لو مو الدوام چان ما شفتك بحياتي

Drains battery quickly

Location services polls continuously whether using app or not.
Only solutions are manually killing the app or not allowing location services at all.

This has been an issue for years and the devs haven't addressed it. Lame.

Geography

This app is extremely poor, I am not in Africa I’m in Oxford you silly Billy’s

Unknown error

Can’t submit anything, keep getting random unknown errors. First it says the picture had an error, removed it. Then it says it’s the amount, next attempt to submit says it’s the mileage. Ridiculous!

love this so much

i love geography