Initial appointment
Kelly was very informative and made me feel comfortable really happy I did the video call š
Appt with Rhian Sykes
I felt so much better about my knee problems after the call. I have hope that through physio and exercise I will make improvements that hopefully will prevent me have an total Knee Replacement
Excellent
Rhian was amazing so understanding and sympathetic. Very pleasant young lady a pleasure to talk to her. Thank her very much
Poor connection
Connection was poor.
Doesnāt work!
Every day I have to delete the app and reinstall to get it to work so I can view my exercises and log my activity.
Exceptional service
I had an exceptional online physiotherapy consultation with Matthew Blackstock. His expertise was evident from the start, he conducted a thorough assessment, explained in detail my condition , and tailored a recovery plan. Not only did Matthew provide me with a range of exercises, but also went the extra mile by arranging a face to face local physiotherapy appointment for me. His professionalism, care, and knowledge made all the difference. I highly recommend Ascenti and Matthew Blackstock. Thank you.
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Much better
A significant improvement in reliability, interface, and user friendliness since a few years ago. However it could be even better with a few issues addressed:
1. Progress is not saved when moving between the exercise list and how-to videos. Itās quite annoying to have to remember what you scored for discomfort every time if you want to review the videos.
2. The need for a video section at all is redundant, just integrate them with the exercise list. Why not?
3. Itās far too easy to accidentally edit the sets, reps, hold, and discomfort sliders when scrolling down through the exercise list. This could be avoided by reducing the sensitivity or range of these buttons, or adding an edit button that when turned on allows the fields to be changed, but otherwise they are fixed.
Incorporate these minor quality of life improvements and the app will be stellar!
1. Progress is not saved when moving between the exercise list and how-to videos. Itās quite annoying to have to remember what you scored for discomfort every time if you want to review the videos.
2. The need for a video section at all is redundant, just integrate them with the exercise list. Why not?
3. Itās far too easy to accidentally edit the sets, reps, hold, and discomfort sliders when scrolling down through the exercise list. This could be avoided by reducing the sensitivity or range of these buttons, or adding an edit button that when turned on allows the fields to be changed, but otherwise they are fixed.
Incorporate these minor quality of life improvements and the app will be stellar!
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Unable to login therefore useless
Using the code I was given I am unable to login. However the web version works fine.
Regularly wonāt load
When it works itās good but, over the past 4 weeks, had to delete and reinstall it 5 times as it just stops loading, get a blank screen and spinning wheel. Emailed to raise a concern and didnāt get a coherent response . My phone software is up to date- maybe that is the issue!
Canāt login
Program code is accepted on website but not in app.
Disappointed with new app
New app version does not allow flexibility. For example, I am unable to go back and log previously missed exercise routines (that I have now done).
I used to previously be able to do so, and see my progress. This was available before and helped me keep motivated, now itās gone, so has my motivation. So, I dislike the new app
I used to previously be able to do so, and see my progress. This was available before and helped me keep motivated, now itās gone, so has my motivation. So, I dislike the new app
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Canāt open updated App
Apparently the App had a big update and now I canāt open it. I just get the spinning loading circle
Awful
The physio themselves is great. This app is a shambles.
Pretty terrible and unintuitive
I was sent a link for this app by the physio company provided by my insurance company, so at least Iām not paying for something this terrible. First off I was getting notifications saying there was something to review for me in the app (the contact at Ascenti had told me Iād need to complete a questionnaire prior to my appointment so I was expecting it) but the page in the app was blank, after trying and checking every part of the app I contacted support- that was over 2 weeks ago and no response to date. I attended my in person appointment and explained this to the physio who told me not to worry, I was assigned some video exercises and a survey in the app. When I got home I could see the questionnaire but the video section was blank, I assumed because I was to start them the next day. The next day the video section was still blank, after poking around I found that the default settings in the app are not to download videos! So now I download them and it keeps my compliance rating less than 100% because āI missed day 1ā. 2 weeks later I go to my second appointment and the physio assigns new exercises to do every other day, again nothing appears in the app for days. I note the app says āprogram last updatedā and the date of my initial appointment. It turns out if you click on the date it then refreshes. Why wasnāt this explained? There was nothing in the app to suggest this was a thing. The lack of basic communication in the app and from their support is astounding.
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Very helpful
I have been receiving guidance from physios for 12 months. Although my hip pain persists, I have found the exercises have strengthened my hip joints. The physios are friendly and understanding šš»
One star because thereās no zero option
Terrible company and terrible app.
Left standing outside at -2 on a bad ankle just to get an assessment but then unable to book a follow up appointment and wasnāt given any exercises to get on with.
Iāve lost months of rehab time
Pointless, I may have well googled āphysio for anklesā
Left standing outside at -2 on a bad ankle just to get an assessment but then unable to book a follow up appointment and wasnāt given any exercises to get on with.
Iāve lost months of rehab time
Pointless, I may have well googled āphysio for anklesā
Mystified
Clicking open directed me to a number of PDFs which when opened were in double Dutch.
Useless.
Useless.
Wrong
Got my systems wrong donāt have osteoporosis!
Rheumatoid arthritis! Exercises made things worse! Back pain and anxiety! š«
Rheumatoid arthritis! Exercises made things worse! Back pain and anxiety! š«
Unusable
This app has been completely unusable to me. The user experience is nonsensical. I had to fill out a mandatory questionnaire over the phone because it showed up as a blank page in the app. All I see are perpetual loading indicators and random embeds of PDFs, and some kind of calendar that redirects me to that same list of PDFs if I select a day. What was going through the developers heads I wonder? Super disappointed in Ascentiās services all because they use this app as the source of truth for their āprogramā which still hasnāt appeared for me. My advice to anyone, ask yourself whether your service really needs an app or just a web page with a list of resources.
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Poor video quality
Poor video connectivity, canāt attend video assessment