Do not use
I did a full trolley worth of shopping only for it to lose connection at the checkout and completely emptying the basket forcing me to go to the regular checkout. Absolute waste of time
Rubbish
Wasted our time setting up and using as it didn’t work at the checkout point, just left us hanging
No email sent don't bother
Tried logging in with my account needs a new password no email sent. Created a new account different email and no email sent.
What a load of rubbish.
What a load of rubbish.
Decent until you actually want to checkout
App is good as you go around and makes the shop easier until the point you scan the qr code at the tip and it provides you a barcode only to then error when scanning the barcode and having to then put the full shop through a till 🤬
Doesn’t work
Used the app for the first time today for a big shop. Got to the till to pay and when scanning the QR code the app kept displaying an error message saying “something went wrong”. My shopping had to be unpacked and scanned through a till. Total waste of time. Asda staff says they see this issue every day.
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Don’t bother
Installed and tried on my first ever visit to Asda as I wasn’t sure if they had hand scanners. (Just moved and Asda is now my local). I like to buy loose items like limes to save on plastic but it never picked up the barcodes on any loose items. (Maybe because the barcode is behind the plastic label on the shelf and there’s an air gap?) tried pushing the plastic in but still no help. Other things with small barcodes such as Feta did not get picked up and I’m not sitting there typing in barcodes like a muppet. Just stopped scanning and used self checkout in the end. I have an iPhone 15 so it’s not like the camera’s bad. Tried wiping the lens etc but realised the app is just awful.
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Rate Limit Exceeded
New update stopped working and kept saying that the rate limit was exceeded and try later. Staff in branch didn’t know what to do but luckily I’d done most of my shopping, otherwise I would’ve left it.
Amatuer software
Just a heads up as the software creator has obviously never been shopping, a shopping list facility requires the ability to add items into the middle of a list and be able to move them up and down so they are in the same order as they are on the shop floor, this only gives the ability to add to the end neither use nor ornament.
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Update is worse than the previous version
I was forced to update my app and it barely scanned the items I was trying to get. I ended getting the few things I was able to scan and not bother coming back to Asda. They have about 2 manned tills and all the other ones are self scan. I don’t have time to wait 20 minutes in a line after work. I got the rest of my shopping from another store.
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Good overall
The scan and go app is a great idea overall but it does have a few problems.
1. the scanning of barcodes became more difficult after an update.
2. Sometimes the app freezes and then all my shopping disappears (not very often)
3. No integration of the Asda rewards card which is my main annoyance (Tesco have the clubcard integrated, Waitrose has the loyalty card integrated so why can’t you?)
1. the scanning of barcodes became more difficult after an update.
2. Sometimes the app freezes and then all my shopping disappears (not very often)
3. No integration of the Asda rewards card which is my main annoyance (Tesco have the clubcard integrated, Waitrose has the loyalty card integrated so why can’t you?)
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Rubbish
This app makes me avoid asda, always has issues scanning products and break before you’re finished your shop.
Unusable
The camera no longer opens for me to be able to scan anything. Useless.
Horrible experience
Does not work properly. Takes more than five minutes to recognize a barcode and even then it still "cannot see it, please move closer". Rather walked up to a cashier.
Accuracy Check Simulator
This app has just giga fallen off. Every single time I’m in-store it’s time for an accuracy check. What’s the point in the app if I’m just getting all my stuff scanned by colleagues anyway? Makes zero sense. If it truly was random/every now and then I wouldn’t have an issue but the app literally farms them. It’s just sad.
Also the scan function used to work just fine, but because these Mon-Fri 9-5 IT workers need to have work to do, it’s now absolutely cooked because they’ve needlessly changed it through an ‘update’.
Also the scan function used to work just fine, but because these Mon-Fri 9-5 IT workers need to have work to do, it’s now absolutely cooked because they’ve needlessly changed it through an ‘update’.
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Taking too long to scan
I always liked to scan and pack shopping as I go. The app was great for so long, but this new update makes things difficult. When switch camera on to scan, the picture is very blurred, and after buffering for about a minute, the green window around barcode appears. Sometimes it scans once the green window appears, sometimes it won’t, have to close the app down and restart it. I hope it’ll get fixed
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Useful in some ways
I used to love this app. Until one day i had a random check and one of the items didn’t scan properly and now anytime i use the app i get a so called random check at the till like Im a thief. So no longer use it to scan as i go. The positive side of it is good as a price checker as a lot of times the price is higher at the till than the label on the shelf.
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Transfer to new phone
Would give zero as process so difficult. Kept trying to reset password and eventually after 5-10 attempts I succeeded
ASDA scan and go
Still only works when it feels like it wants to. Frustrating.
Unable to remove duplicate items
If you guys cant do the QA let me handle the product
This is the very basic functionality and you guys have pushed release to production what a shame i am at a store and its so disappointing
This is the very basic functionality and you guys have pushed release to production what a shame i am at a store and its so disappointing
Slow as a snail !
Every update this app gets worse. Very very slow at scanning and adding to the trolley!