Asiana Airlines User Reviews

Customer Experience

Positive experience24.7% of reviews
Neutral10.3% of reviews
Negative experience65.0% of reviews

~ Based on 380 written reviews from the US App Store.

What users say

Is Asiana Airlines Safe?

Asiana Airlines appears safe based on user ratings. AppsHunter Safety Score for Asiana Airlines is 90/100.

This assessment is based on 6,213 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.2% of ratings point to a safe experience
3.8% of ratings suggest some concerns
9.1% of ratings point to a risky experience

~ Based on 6,213 App Store ratings for Asiana Airlines.

Is Asiana Airlines Legit?

Asiana Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for Asiana Airlines is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Complicated App

Not friendly with user Error all the times

Booking app

easy to book on app

Zero if i could

The most horrible flight booking experience i’ve ever had

う〜ん

とにかく予約が分かりずらい

Garbage

Go to hell

アシアナ

大好きです!いつも頑張った運賃を出してくれてありがたいです!

No American Express Card Acepted

This is one of the worst web ticketing system I have ever used. No wonder the company is merging with Korean Air. I hope it will improve soon. Good luck!

so much problem

offer discount coupon that never been able to download, difficult to book

앱 사용 후기

옛날에는 인터넷상에서 특정 카드가 이유 없이 결재가 안되고 했었는데 그런게 없어진거 같고 특히 가족 동반 선택창이 있고 좌석 구매, 수하물 구매 창이 있어서 편했습니다. 제가 정확히는 모르지만 좀더 서비스를 확대 한다면 마일리지 적립에 대한 페이지가 있으면 관리가 편할것 같습니다. 대한 항공과 합병은 되었지만 아시아나만의 독창적인 컨셉으로 무궁한 발전을 기원합니다 …
추신 : 비즈니스 식사 제공에 옛날보다 스테이크맛이 약간 달라진듯 한데 맞나요?

パスポート読み取り

必要事項の記入にパスポートをカメラで読み込みの機能がありますが、iPhone14proではピントが合わず読み取りできませんでした。本体側で何か設定する必要があるのでしょうか。

Worst airlines app ever

This app is awful, I was charged and never issued a ticket

The App is Awful

This has to be the worst airline app on the planet. I’m used to USA airlines and their apps, which are typically pretty terrible. Somehow the Asiana app is slower, less functional, and flat out does not work about 85% of the time. It’s impossible to pull up your flight, it won’t let you check in, and most of the buttons on the app are not functional.

I thought airlines from the United States had awful apps, but this takes the cake as the worst I’ve ever used.

Tried customer support as well and it was just as useless as the app.

You’re better off not downloading it, and just getting your confirmation code from your booking email. Bring your code to the airport and use it to check in, skip the app.
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How to use accumulated mileage

In the Asiana app they don’t tell you how to use your mileage, they need to add this in the app.

I couldn’t pay

I could proceed with payment though my credit card information was correct. No reason

Web App - Not a Great Experience

Difficult to use app relies almost 100% on Web pages instead of native iOS user interface.

Difficult and complicated

Difficult and complicated to signup and log in

Worst App

No chance to log in. All functions rubbish.

Easy to navigate

I tried using the browser on my laptop too but had issues, no choice I tried going through mobile app and it was much easier

앱사용 첫 예약시도

원래 회원인데 자주 사용을 안해서 앱을 안깔았답니다. 이번에 처음으로 앱을 깔고 예약률 해봤는데 설명이 상세히 되어 있어서 쉽고 간편하게 ㅇㄹ사천리로 예약이 되었네요. 감사합니다.

Terrible horrible app that doesn’t work

Cannot take any action my account is completely bugged