Waste of time
App Issues
Wrong
I did not sign up for this and I’m being charged and I can’t get out of the charge on my account!
Confusing
Disappointing
App does not work
Didn’t Start
Does not work
Way overpriced
Worst Update Ever
Sleepless nights
NOT FREE ( lie ) !!!!
BEST TRACKER
Love this app
Best sleep ever
Can’t filter out white noise
Response from developer
Thank you for your feedback. Our sleep track algorithm is designed to filter out ambient noise, but we truly appreciate you bringing this issue to our attention. To help us better understand and investigate what happened, could you provide more details about how the fan white noise was played? Was it through another app on your phone, within our app, or from an external player in the room? Any additional information you can share would be greatly appreciated. We’re here to help and hope to improve your experience with our app. -- Best regards, ASleep Support Team
Trial scam.
Response from developer
Thank you for leaving your feedback, and we're very sorry to hear about your frustrating experience. We'd like to offer some information that we hope will be helpful: The subscription billing process, including trial periods and charges, is managed entirely by the Apple App Store. To ensure a smooth transition at the end of a free trial, the App Store sometimes initiates a pre-authorization check a few days before the trial period is scheduled to end. This timing is set by Apple's system and is not controlled by us as developers. To help us investigate this further, could you kindly confirm the exact name of the subscription listed on your receipt? We mention this because we don't currently have, and have never had, a subscription option at the $68 price point. It's possible this charge could be from another service or app. To get this resolved quickly, the best course of action is to contact Apple Support directly. They have full access to your transaction history and can investigate and process a refund if applicable. You can reach them here: https://getsupport.apple.com We sincerely value your interest in our app and apologize for any confusion this has caused. If you have any other questions for us, please feel free to reach out directly through our support mail. -- Best regards, ASleep Support Team
