terrible app
i’m writing a review because no one will get back to me or respond. I invested into one planet because I had a feeling this would be cheaply put together with all respect. The app consistently says “error, please reload.” This has been for the past week. These are nothing more than over priced painted rocks found on the street. I HIGHLY DO NOT RECOMMEND BUYING ANYTHING FROM THEM. I hope someone from the company sees this and reaches out, leading to this review in general. Customer service 0/10, functionality 0/10, and overall 0/10.
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App Broken, email bounces back
Sadly the app is broken, planets will not load. Customer Service is defunct. I would not buy the planet sets unless for paperweights.
Trash
This is trash I was using the app and please update it and I put the book in the trash 😡😡😡😡😡
Company is defunct
This app is non-functional and I’m unable to load any of the AR modules for any of the 4 expensive mini planets with the notebook QR codes. No response from company.
Instructions not clear, buggy.
Earth Mini model. $40. Sorry to be negative. Purchased at Museum store. Instruction booklet nor clear. Constant, outdated news items interfering with experience. Has app been updated since 2020? Graphics crisp. Good concept. Over priced.
A 3D gif with no learning opportunities
I was really looking forward to using this product in class. I regret to say that the best fitting description I have for this product is a scam.
There are free apps out there that offer beter AR experiences than this pricey set.
The app shows AR for mere seconds, then reverts to what is essentially a 3D gif of the solar system. There is no information or teaching whatsoever, not even a basic fact sheet.
The only information source are links to NASA articles, that keep popping up in the style of ad bars, literally looking like spam.
I am very disappointed and wish I had spent my classroom funds on a real science product. This is unworthy of being called educational and doing so is an insult to educators.
I have reached out on several occasions asking if there is some sort of error happing on both devices I’ve tried this on, but I have yet to hear back from the company. Customs service is certainly not up to par either.
There are free apps out there that offer beter AR experiences than this pricey set.
The app shows AR for mere seconds, then reverts to what is essentially a 3D gif of the solar system. There is no information or teaching whatsoever, not even a basic fact sheet.
The only information source are links to NASA articles, that keep popping up in the style of ad bars, literally looking like spam.
I am very disappointed and wish I had spent my classroom funds on a real science product. This is unworthy of being called educational and doing so is an insult to educators.
I have reached out on several occasions asking if there is some sort of error happing on both devices I’ve tried this on, but I have yet to hear back from the company. Customs service is certainly not up to par either.
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It’s awesome!
I think it’s really cool! Some science teachers should get these. They could help with teaching about space
Good idea, bad implementation
Works really poorly in AR mode.
Extremely disappointed
As of now, even with an app update, this AR does not work. Too many glitches. My household owns all of the mini planets, the moon and now the Earth and several other accessories. The Earth AR will not even load. The others glitch or freeze up. I have deleted the app multiple times and started over. Our internet on my device is high speed so these issues are not on our end. I contacted company through messaging on IG with no response yet. As of today, the two stars review is just because the planets and moon are nice looking but without function they are nothing more than high priced balls.
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QR won’t scan on iPhone 8
Title says it all. Please update and fix. I have the lunar notebook.
Does not work
App will not open in IPhone 7
All it does is play music.
Waste of time and money
Will cancel Astro box
All it does is play music.
Waste of time and money
Will cancel Astro box
Mars
Not working can’t activate
Downloaded astroreality app nothing happened stayed on 1st page then downloaded astroreality app that had add page but it was for earth Help
Please like the idea but can’t get it to work
Downloaded astroreality app nothing happened stayed on 1st page then downloaded astroreality app that had add page but it was for earth Help
Please like the idea but can’t get it to work
Nothing but music
I got a Jupiter notebook, downloaded the app & all I get is a black screen with the icon & music. I never get the main screen with add a product l
Not quite satisfied
Bought four but only the notebook can be scanned. Good idea but poor delivery.
Walking on the Moon
I love this experience!!!
Really disappointed at the product and customer support
Bought a mini set a week ago and none of the mini planet can be scanned by the app. Reached out to the customer service, but they did no help. I asked for a solution, but they didn’t reply my follow-up email...
Limited augmented interaction but worked flawlessly.
Actually had my son post a video review on his YT channel of the Solar System Mini.
I don’t know about the other models but with the Mini, there is a QR code on the back page of each planet’s booklet. After downloading the app to an iPad Air 2, we scanned that QR code with the app. Some planets took a few seconds to scan and register, but I’m sure it was because of excessive movement.
We did have an issue of Neptune’s QR code actually being a Jupiter code. We emailed AstroReality and they promptly emailed us a proper Neptune QR code within a few days. We then just scanned the QR code within the email and the planet Neptune registered within a few seconds.
After the planet minis were scanned and registered, we found that the planet models needed to be removed from the acrylic black & white / letter & number base in order to properly display the augmented reality planet.
When we left the planets on the black & white base and tried to view the augmented version, it would get all janky and not display properly. But with the planet removed, it worked flawlessly no matter how we turned the box. The app just needs to see the code on the acrylic base at all times.
We were initially nervous that the app would not work correctly from some of the reviews, but not a single issue once we figured out how it worked. Apparently, the bug fixes have worked or that other reviewers couldn’t figure the app out.
Now if they could incorporate an augmented “layers of each planet” within the app, that would be awesome!
I don’t know about the other models but with the Mini, there is a QR code on the back page of each planet’s booklet. After downloading the app to an iPad Air 2, we scanned that QR code with the app. Some planets took a few seconds to scan and register, but I’m sure it was because of excessive movement.
We did have an issue of Neptune’s QR code actually being a Jupiter code. We emailed AstroReality and they promptly emailed us a proper Neptune QR code within a few days. We then just scanned the QR code within the email and the planet Neptune registered within a few seconds.
After the planet minis were scanned and registered, we found that the planet models needed to be removed from the acrylic black & white / letter & number base in order to properly display the augmented reality planet.
When we left the planets on the black & white base and tried to view the augmented version, it would get all janky and not display properly. But with the planet removed, it worked flawlessly no matter how we turned the box. The app just needs to see the code on the acrylic base at all times.
We were initially nervous that the app would not work correctly from some of the reviews, but not a single issue once we figured out how it worked. Apparently, the bug fixes have worked or that other reviewers couldn’t figure the app out.
Now if they could incorporate an augmented “layers of each planet” within the app, that would be awesome!
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NASS Notebook
Purchased the notebook. The notebook I received does not coordinate with the instructions to use the AR. Would not have purchased had I known this.
App barley does anything with product.
$160 on the mini solar system for my kid that loves space. We can only add it to 1 device which is not helpful as we have a few.
We added each planet. Then you face the camera at it and all it does is shows you the plane it space and tells you like 3 facts. Nothing else. You are missing a huge opportunity here to make a great learning experience. The app should do way more. Nothing worth showing off at this point. I’m fine having to buy the product but once it’s “unlocked” it should really let you dive into a planet. This is incredibly disappointing.
We added each planet. Then you face the camera at it and all it does is shows you the plane it space and tells you like 3 facts. Nothing else. You are missing a huge opportunity here to make a great learning experience. The app should do way more. Nothing worth showing off at this point. I’m fine having to buy the product but once it’s “unlocked” it should really let you dive into a planet. This is incredibly disappointing.
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Response from developer
Hi there, Thank you for your feedback. We recently updated the solar system mini AR version. There are more data information and facts that your kid can interact with them! Please update the app to the latest version and check out how new AR works with mini planet here: https://youtu.be/a4PV2oqdb2k
Size does matter...
I just got my Lunar Pro and my first impression is wow! I must say I got the mini along with the notebook from a mail order company and wasn’t thrilled about what it could not do vs. the pro model. Maybe I expected too much so I went and purchased the pro model and glad I did! It’s really beautiful and the links that show up are both interesting and informative. Of course the photos are from NASA so you know those are going to be perfect. It comes with this little clear acrylic stand and I put it on a black piece of fabric and it’s beautiful! Just looking at it in the right light in the family room is satisfying, but I can’t keep my hands off it. I find a crater and read the info associated with it and if I want more info I Google or Bing it and before you know it an hour or two have gone by. If you have any interest in the moon or just want to know more about it get this and get the Pro model. I know, I made the mistake of buying the mini first. The mini is still pretty cool, it’s at work and everyone that comes in wants to know about it. What I’m enjoying most are all the links with the big moon! This is a long review but since I had two models I thought it would be good to hear from someone who could tell both sides for an honest review. I wasn’t paid for this and there are other reviews in the App Store from me you can find, not a lot but there are some. I don’t do many reviews but this item deserves one. Now they created the universe and I can’t wait to see what that’s all about!
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