Misleading photo in the menu
I ordered the Dragon Exclusive for 2, which included the Asian Crispy Chicken with Steamed Rice. The app photo shows the chicken with white mayo, but it was served with orange sweet chili mayo instead. I later noticed the description mentions sweet chili mayo, so the restaurant served the correct item.
It’s disappointing of course, the photo is misleading and caused unnecessary confusion. Please update the photo to match the actual product so customers know what to expect.
It’s disappointing of course, the photo is misleading and caused unnecessary confusion. Please update the photo to match the actual product so customers know what to expect.
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Fave food in one spot
Have been a long time Noodle Box customer & since joining ATE Rewards I’ve been so impressed with the number of rewards i have been able to redeem. I also recently discovered Supreme Leader Korean chicken, yum! Love that I can also order this as well & Noodle Box at the same time.
Surprisingly a great app.
I signed up at Pattysmiths for the $5 off my first order and honestly didn’t expect much, but the app’s actually really good. Easy to use, ordering’s simple and the member offers have been worth it.
Good food
Food is amazing especially Dante’s
app works fine
never had an issue ordering what i want. i realised how to use the offer system. you have to put in the offer after you add it to your cart. people having trouble with store locations. who the heck doesn’t check that when they order something. you just need to have an IQ above 70 to use this app.
ATE is a useless APP
Don’t bother with the ATE Rewards app as it simply doesn’t work. I used it when it was first introduced to my local, but for ages now have not been able to login or reset my password. The frustration of trying to use an unusable APP makes missing the points a relief. What is the point of hotels subscripting to an APP that just angers their customers? I use other hotel & club apps & have found Ate Rewards the POOREST. Get your act together as your app is NOT serving its purpose at all.
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Can’t sign in anymore after update
I’ve been using the app to order for years without issue.
After the latest update my password gets rejected and I can’t reset the password anymore. Basically preventing me from ordering from Noodlebox going forward. I guess we’re having pizza tonight instead.
After the latest update my password gets rejected and I can’t reset the password anymore. Basically preventing me from ordering from Noodlebox going forward. I guess we’re having pizza tonight instead.
Great ordering app BUT
This app is great to order your food from although it would be great to add TDs away of reviewing the restaurants individually as have ordered twice arrived at the restaurant at the time. Food is available and ready to find that my food has still in a queue and waiting to be cookedto orders but if they are going to be delayed, they should be a way of telling the customer it is going to be delayed
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New app is so much better!!
Recent update is way quicker than the previous one. I mostly use it for Noodle Box but I like how you can order for multiple brands in the same delivery and only pay one fee.
The new features are pretty cool too!
The new features are pretty cool too!
Upgraded App and easy to use!
Thank you for the upgraded version - it’s so easy to use and navigate and I love how I can order multiple brands from my local store. Family is happy!
Just don’t bother
You can’t track the deliveries with this app. You put in the order and then have no clue when it is actually picked up, when it is arriving, if it’s delivered. Last order just showed up 90 mins later with zero notifications, this time I had a discount offer (from complaining about it) so used it again against my better judgement and STILL NO LIVE TRACKING. So many tabs and none of them take me to my active order. The lack of info is so frustrating.
Use the other apps.
Use the other apps.
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Can’t log in
I’ve had this app for a few years now. It’s not letting me log in even though I have password saved on device, keeps telling me to press forgot password and will send link, have t received not 1 email to even reset password. Not happy as I’ve done a few purchases and haven’t been able to claim reward points. Now a week later of first review and no response as to how I can sign back into this app???????
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Terrible app, avoid
Everything about this app is horrible. It’s extremely bad experience I recommend avoiding it.
The app was extremely slow when you click on anything (more than 30 seconds waiting before it responded). I then put through an order for noodle box with a mix of regular and large size meals. We paid and then checked the order confirmation screen and somehow they were all small meals (not what we ordered). I think the app couldn’t handle multiple mixed sizes of the same item but I have no idea.
I called the store and they couldn’t help they had no idea how the app worked. Then I got a confirmation from Uber of the order so it’s not even their system it’s just some garbage overlay that just ends up with Uber anyway.
I couldn’t change or cancel my order. Very bad experience will never use this again.
The app was extremely slow when you click on anything (more than 30 seconds waiting before it responded). I then put through an order for noodle box with a mix of regular and large size meals. We paid and then checked the order confirmation screen and somehow they were all small meals (not what we ordered). I think the app couldn’t handle multiple mixed sizes of the same item but I have no idea.
I called the store and they couldn’t help they had no idea how the app worked. Then I got a confirmation from Uber of the order so it’s not even their system it’s just some garbage overlay that just ends up with Uber anyway.
I couldn’t change or cancel my order. Very bad experience will never use this again.
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Great new app version
The new version is too good. I love how you can order a few different offerings on this app. Also great new rewards program, stuff here is cheaper than doing my own meals.
Good app with mixed brand
It’s a good app that you can order different brands in one store. Able to choose delivery or pick up. The delivery fee is lower than other delivery company. Loyalty program is okay with continuing offer each month. Highly recommend if you love noodle, burger, frieze chicken at the same time:)
Version 5.5: good takeaway app + how to make it better
PROS:
I like how it tells you the time that the order will be ready.
You can choose a pick-up time.
You can add order notes if you have any special instructions for the place.
Regular updates to squash bugs and improve the app.
HOW TO MAKE IT BETTER:
Add a notification when the order is ready.
When saving an order as a Favourite, also save the location so that we don’t have to select the place each time we order.
Six tabs along the bottom is too many, it looks cluttered. Move reward points to the HOME tab, move OFFERS to the ORDER tab, and remove the FIND tab - then you’ve got three tabs, which is plenty.
If I search the name of the place in my iPhone, the app doesn’t show up - fix this.
Add support for dark mode, it’s easier on the eyes.
Get rid of ALL-CAPS everywhere - we don’t need to be yelled at.
CONCLUSION:
A good app, with some room for improvement.
If you liked this review, please long-press it and mark it as “helpful.”
I like how it tells you the time that the order will be ready.
You can choose a pick-up time.
You can add order notes if you have any special instructions for the place.
Regular updates to squash bugs and improve the app.
HOW TO MAKE IT BETTER:
Add a notification when the order is ready.
When saving an order as a Favourite, also save the location so that we don’t have to select the place each time we order.
Six tabs along the bottom is too many, it looks cluttered. Move reward points to the HOME tab, move OFFERS to the ORDER tab, and remove the FIND tab - then you’ve got three tabs, which is plenty.
If I search the name of the place in my iPhone, the app doesn’t show up - fix this.
Add support for dark mode, it’s easier on the eyes.
Get rid of ALL-CAPS everywhere - we don’t need to be yelled at.
CONCLUSION:
A good app, with some room for improvement.
If you liked this review, please long-press it and mark it as “helpful.”
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Do not waste your time for the $5 off promotio
Downloaded the app to take advantage of the $5 off your first order promotional offer. After dealing with a frustrating mess of a signup process, the app set its GPS location to a store 10 minutes down the road, leaving me waiting in the wrong store. After realising the apps fault, i find there are no customer service options like you may find in Uber eats or other apps, so my only recourse is to go pickup my now cold food from an entirely different store, even though I was standing in the store whilst ordering.
You can definitely say some of the fault lies on me, but if youre going to plaster your stores with “download the app now for $5 off” flyers, then I have an expectation that the app is going to be half decent, easy to read & understand, and not send me to and entirely different store.
You can definitely say some of the fault lies on me, but if youre going to plaster your stores with “download the app now for $5 off” flyers, then I have an expectation that the app is going to be half decent, easy to read & understand, and not send me to and entirely different store.
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Terrible offers system
App functions but the offer system is the worst thing I have ever seen.
Offers within the app can’t be used with app orders and must be used in restaurant but not only that, restaurants won’t allow you to place a phone order then scan the offer when you come to pay and pick it up. You must place the order instore to use the offer so when it’s busy and they have a 40min backlog, you must sit and wait to use the offer because you can’t call your order ahead.
Just terrible all round.
Offers within the app can’t be used with app orders and must be used in restaurant but not only that, restaurants won’t allow you to place a phone order then scan the offer when you come to pay and pick it up. You must place the order instore to use the offer so when it’s busy and they have a 40min backlog, you must sit and wait to use the offer because you can’t call your order ahead.
Just terrible all round.
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Easy to use
App is easy to use and has multiple brands under Concept Ate to choose from. Promo codes are also nicely stored and receive emails on current promos 👍🏻
Terrible substitute
I’ve been a noodle crew member for quite sometime for noodle box, and the move to concept ate had been a terrible decision.
The app works fine and the ordering process is quite slick. But the rewards for using the app is a joke.
Noodle crew used to give you 10% of your order back in virtual currency to use on your next order. It was amazing and kept me coming back for years.
Concept Ates loyalty program requires you to spend $200 to get a $10 voucher. $200.
I don’t think I’ve ever seen a loyalty program do something that cheaply.
Either increase the points you get for making a purchase, or lose me and many other regular customers for noodle box. Which would be a shame.
The app works fine and the ordering process is quite slick. But the rewards for using the app is a joke.
Noodle crew used to give you 10% of your order back in virtual currency to use on your next order. It was amazing and kept me coming back for years.
Concept Ates loyalty program requires you to spend $200 to get a $10 voucher. $200.
I don’t think I’ve ever seen a loyalty program do something that cheaply.
Either increase the points you get for making a purchase, or lose me and many other regular customers for noodle box. Which would be a shame.
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