Atheer Link

A redesigned app, and a conversation that finally shows everything the customer sent. • A new look across the dialer, calls, contacts, chat and profile — in light and dark. • Agent Status no longer disappears when you pause or log out of a queue. Your queues stay on screen, so the way back in is always there. • Customer conversations now play voice notes and show photos, stickers and documents, instead of the word for them. • Quick replies with the customer's name already filled in, and approved WhatsApp templates for conversations outside the 24-hour window. • The customer's number is shown in the conversation, ready to copy. • The message list no longer jumps to the newest message while you are reading older ones. • Team Reports for queue managers: who is still waiting, first-reply times, availability, and how each queue is doing. • Fixes: the conversation header no longer runs past the edge of narrow screens, so the number and the close button stay in view — and opening emoji no longer covers the messages.