DO NOT TRUST
Crooks. My coach unexpectedly relocated to the west coast. I had already paid for sessions. I asked for a refund and they did everything BIT give me a refund. Still waiting a month later. I’m going to report fraud at this point
Do NOT trust this service
This app sucks. I hired a coach and she eventually deleted her account. I emailed the people asking for a refund and they suggested another coach who didn’t have the credentials I was comfortable with so instead I asked for a refund which under their own policy they owed me. Since I’ve asked for a refund they haven’t responded it has been over a month. Horrible customer service I do not suggest using the app either every time I opened it after requesting my refund the app has crashed. 0/10 stars.
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Scam
On their site they listed refund eligible but when needing a refund for services I NEVER got to use.
Response from developer
Hi there - we have a very client-friendly refund and cancellation policy. Link here: https://athletesuntapped.com/support/refund-credit-and-cancellation-policies/ If timing was your concern, apologies from our support team. We've grown our team since Nov 2025 and now have more robust resources to respond faster and make sure clients don't wait more than a few hours (tops) to hear from us. Assuming this has been resolved, we're sorry again for the frustration. If it hasn't, please email us asap at community@athletesuntapped.com and we'll get it squared away.
Nice platform for a coach
If you actually want a client it would be better if you used a different source. Nice work grabbing a few bucks for a background check.
Beautiful/simple Interface
Awesome app with a very intuitive interface. Cool concept too! Fulfills all my needs as both a trainer and someone who is looking for training for my family.
Response from developer
Thanks Hugh!!
5 stars for Athletes Untapped
We had a wonderful experience using Athletes Untapped! Viki Kneis helped my daughter with her basketball skills. She looked forward to every session and learned so much from her! Highly recommend finding a trainer through Athletes Untapped...and if you're looking for someone for basketball...definitely reach out to Viki, she is amazing!
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