Happy Client
Very knowledgeable and extremely friendly staff.
DO NOT DOWNLOAD - YOU WILL BE CHARGED FOR MEDICAL VISITS EACH TIME
A complete insurance scam. No one tells you that each time you open this app, you and your insurance company will be charged for a remote monitoring service or a telehealth visit. After realizing this, I have been spending months (multiple emails and phone calls because the onsite staff can not do anything about this situation) trying to get their disorganized billing department to remove the visits and charges from my insurance plan. The billing department repeatedly blames the insurance coverage and claims department, but when I asked to speak with that department directly, I was told there was no way to contact them. I still have no clear path to resolution. Have your physical therapist print you a copy of the exercises instead. And note, one of my charges came from me trying to figure out in the app if there was a way to contact their billing department about removing the charges. I got charged for a visit while I was a passenger in a car for an eight hour trip clearly not doing PT at that time.
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Doesn’t do what it says
This only lets me see the exercises I was given my first visit. There is no way to connect with the therapist or see my appointments
Good Stretch
Milo worked with me and helped me get more movement than I knew I could do!
Disappointing
I downloaded the app like my therapist suggested and used it for the first five days that I did my home exercises. It was nice to have and see the video to make sure I was doing everything correct and to keep track of my time doing it.
But then, for no reason at all, my app just stopped working. It just kept telling me that there was an error and it couldn’t connect to my data. I tried everything I did everything that I could think of to get it to work.
I even uninstalled it and installed it again and then I was reading the reviews to see if anyone else was having issues an to my surprise from the reviews that I’ve read you’re charged every time you use the app which is very disappointing.
I really enjoyed using it and it was very helpful
So even though I tried to install it again and still got the same error, I’ve deleted it and won’t be installing it again as I don’t wanna be charged down the road
But then, for no reason at all, my app just stopped working. It just kept telling me that there was an error and it couldn’t connect to my data. I tried everything I did everything that I could think of to get it to work.
I even uninstalled it and installed it again and then I was reading the reviews to see if anyone else was having issues an to my surprise from the reviews that I’ve read you’re charged every time you use the app which is very disappointing.
I really enjoyed using it and it was very helpful
So even though I tried to install it again and still got the same error, I’ve deleted it and won’t be installing it again as I don’t wanna be charged down the road
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Never disclosed they charge you
DO NOT USE
IT WAS NEVER UPDATED UNLESS I ASKED THEM TO DO IT.
NEVER DISCLOSED THERE IS A CHARGE.
VERY UNETHICAL
IT WAS NEVER UPDATED UNLESS I ASKED THEM TO DO IT.
NEVER DISCLOSED THERE IS A CHARGE.
VERY UNETHICAL
Hidden charges
I was billed $120 for downloading the app my ATI therapist told me to use. Don’t use this app
What a scam
My therapist when I first visited told me to download the app and there are exercises you can do at home at it has how to videos. Never said anything about just watching videos would have been considered a telehealth visit and I’d be charged each time. Luckily I slacked on this and only used them twice otherwise if I was doing this daily like they asked I would have been well over $1000 in charges. Then when I call to dispute they offer my a 5% discount. I have more physical therapy to do but I will not be going back to ATI. WHAT A SCAM
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Good for accountability, user experience could be improved
This app has helped me stay on track with my at home exercises and it has helped me communicate with my virtual therapist to adapt some exercises. The user experience would be better if the app allowed the user to mark streaks of previous days as completed (I’ve requested this in the feedback several times with no success)
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Can’t log in even after 3 attempts
I have set up my account on the search engine: can’t log in on app. I reset my password for the first time, succeeded, and proceeded to the app: still can’t log in saying password incorrect. Retried a second time: nope.
Can’t log in
The app is useless. I can login to the website but the app won’t let me log in
Can’t Retrieve Messages
I was able to open one message, but now the option is no longer there. Just use an established app like AthenaHealth or someone who knows what they’re doing.
DO NOT DOWNLOAD
Highly unethical—like others, I was never informed that using the app to keep up with my home exercises would incur a $125 charge to my insurance, which would be then passed to me since it is not a covered service. I will exhaust every avenue to dispute this bill. DO NOT DOWNLOAD THE APP
It available
There is no place to ‘create’ my account.
Excellent
I want to compliment Aaron and the rest of the staff at Camp Bowie location. He did a great job helping me(77 year old) with foot and ankle issues as well as helping with lower body strengthening. I would use Aaron again and appreciate the excellent care. Thanks to this team.
Cannot View Messages
I received a text and an email this morning stating my provider sent me a message in the app. I opened the app to view the message but there is no option to view messages; no Inbox or Messages section anywhere in the app…
Therapy sessions
Finished
My therapy session’s went really well. I found out thanks to Tami that one leg was shorter than the other. Ordered lifts and back feels so much better. Both Al and Tami were great. Glad I chose ATI in Normal for my therapy.
My therapy session’s went really well. I found out thanks to Tami that one leg was shorter than the other. Ordered lifts and back feels so much better. Both Al and Tami were great. Glad I chose ATI in Normal for my therapy.
Billed for nothing
This app is NOT free. They lie to you and say it is, when it is not. I am being charged $100 for accidently opening the app for a moment. I spoke with 2 representatives, they won't remove the charge. I hope this company burns to the ground.
Anderson location
Terrible service from management
Can’t back log
It would be good, if you could backlog exercises you did, but forgot to login. Once midnight rolls around you can’t log any exercises in.
