Never disclosed they charge you
DO NOT USE
IT WAS NEVER UPDATED UNLESS I ASKED THEM TO DO IT.
NEVER DISCLOSED THERE IS A CHARGE.
VERY UNETHICAL
IT WAS NEVER UPDATED UNLESS I ASKED THEM TO DO IT.
NEVER DISCLOSED THERE IS A CHARGE.
VERY UNETHICAL
Hidden charges
I was billed $120 for downloading the app my ATI therapist told me to use. Don’t use this app
What a scam
My therapist when I first visited told me to download the app and there are exercises you can do at home at it has how to videos. Never said anything about just watching videos would have been considered a telehealth visit and I’d be charged each time. Luckily I slacked on this and only used them twice otherwise if I was doing this daily like they asked I would have been well over $1000 in charges. Then when I call to dispute they offer my a 5% discount. I have more physical therapy to do but I will not be going back to ATI. WHAT A SCAM
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Good for accountability, user experience could be improved
This app has helped me stay on track with my at home exercises and it has helped me communicate with my virtual therapist to adapt some exercises. The user experience would be better if the app allowed the user to mark streaks of previous days as completed (I’ve requested this in the feedback several times with no success)
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Can’t log in even after 3 attempts
I have set up my account on the search engine: can’t log in on app. I reset my password for the first time, succeeded, and proceeded to the app: still can’t log in saying password incorrect. Retried a second time: nope.
Can’t log in
The app is useless. I can login to the website but the app won’t let me log in
Can’t Retrieve Messages
I was able to open one message, but now the option is no longer there. Just use an established app like AthenaHealth or someone who knows what they’re doing.
DO NOT DOWNLOAD
Highly unethical—like others, I was never informed that using the app to keep up with my home exercises would incur a $125 charge to my insurance, which would be then passed to me since it is not a covered service. I will exhaust every avenue to dispute this bill. DO NOT DOWNLOAD THE APP
It available
There is no place to ‘create’ my account.
Excellent
I want to compliment Aaron and the rest of the staff at Camp Bowie location. He did a great job helping me(77 year old) with foot and ankle issues as well as helping with lower body strengthening. I would use Aaron again and appreciate the excellent care. Thanks to this team.
Cannot View Messages
I received a text and an email this morning stating my provider sent me a message in the app. I opened the app to view the message but there is no option to view messages; no Inbox or Messages section anywhere in the app…
Therapy sessions
Finished
My therapy session’s went really well. I found out thanks to Tami that one leg was shorter than the other. Ordered lifts and back feels so much better. Both Al and Tami were great. Glad I chose ATI in Normal for my therapy.
My therapy session’s went really well. I found out thanks to Tami that one leg was shorter than the other. Ordered lifts and back feels so much better. Both Al and Tami were great. Glad I chose ATI in Normal for my therapy.
Billed for nothing
This app is NOT free. They lie to you and say it is, when it is not. I am being charged $100 for accidently opening the app for a moment. I spoke with 2 representatives, they won't remove the charge. I hope this company burns to the ground.
Anderson location
Terrible service from management
Can’t back log
It would be good, if you could backlog exercises you did, but forgot to login. Once midnight rolls around you can’t log any exercises in.
Hurt Arm
Great place!! They make you feel right at home and for me they have helped me a lot in the short time I have been going!
They are very good at what they do and I highly recommend them!!
They are very good at what they do and I highly recommend them!!
Costs lots of money
I was never told using the application would cost money. They billed my insurance and after my insurance paid a significant portion my share is $75 just for viewing exercises. I’m currently getting in contact with their patient advocacy line to file a complaint. Don’t use this application unless you have extra money to burn
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Useless
There are only 4 exercises indicated here. We do more at the actual location. Therefore, I don’t find this app useful so I don’t use it. Perhaps it needs to be updated.
Don’t download -not free
This app is not free. They will bill your insurance and it is not a covered service. Apparently a person ‘monitors’ your exercises? As soon as i saw the charge i contacted ati and several attempts later I am still stuck w the bill. I’ve been duped. Scam!
Scam
I loved my time at ATI but this app is an an absolute scam. If you log in with your patient information, they will bill your insurance (or just straight up send you a bill in the mail) for “remote monitoring” even though the app is free on the App Store and there is no indication that you will be charge. I’m going to report this to the BBB, so unethical
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